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IS 350 F-sport with Nav, Voice comment not working

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Old 08-13-13, 06:49 PM   #1
derekyeu
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Default IS 350 F-sport with Nav, Voice comment not working

I had a 2014 IS 350 F-sport. The voice comments function never work. Everything I press the voice comments button, the screen just shows a popup message essentially saying that voice comments is not ready or initialization not completed, something like that.

I took it back to the dealer and the technology specialist told me that it's a common problem with this model and Lexus is working on a solution. Have anyone in this forum experienced this problem?

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Old 08-13-13, 06:56 PM   #2
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Sorry - I can't help much here. I'm just curious. The navigation/audio system has a number of issues. Is this something Lexus can fix over updating the software or is it hardware related?
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Old 08-13-13, 07:34 PM   #3
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Hmm. I've been reading lots about this and interface lagging/freezing issues. It's convincing me to hold out my purchase for awhile.
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Old 08-13-13, 07:40 PM   #4
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Originally Posted by doctorttt View Post
Sorry - I can't help much here. I'm just curious. The navigation/audio system has a number of issues. Is this something Lexus can fix over updating the software or is it hardware related?
It is usually fixable by software update to various degrees. Unless of course, the hardware is having serious issues.
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Old 08-14-13, 09:13 AM   #5
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Nav seems to hang, every time I cancel guidance.

This has to be the slowest nav system I ever used in 12 years

Its not really a deal breaker, but its definitely annoying. Kinda feels like playing battlefield 3 on a macbookpro
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Old 08-14-13, 09:14 AM   #6
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Voice command doesn't work just after startup. 3IS Nav system is run by Linux so it's just like computer takes some time to load. After a minute voice command should work if not try resetting the system by holding down audio volume button or pull out the car battery.
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Old 08-14-13, 10:36 AM   #7
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Voice command doesn't work just after startup. 3IS Nav system is run by Linux so it's just like computer takes some time to load. After a minute voice command should work if not try resetting the system by holding down audio volume button or pull out the car battery.
Voice command never works on my car since day 1 (like 3 weeks ago). But I never tried holding down audio volume or disconnecting the battery. I just took it back to the dealer once, and tech specialist just told me to wait for the new software update. I never took it to the service department though. May be I should.

What does holding down the volume button do? Resetting the system?
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Old 08-14-13, 10:38 AM   #8
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I hope one wouldn't have to pull out the car battery for such simple things.
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Old 08-14-13, 11:50 AM   #9
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Originally Posted by derekyeu View Post
Voice command never works on my car since day 1 (like 3 weeks ago). But I never tried holding down audio volume or disconnecting the battery. I just took it back to the dealer once, and tech specialist just told me to wait for the new software update. I never took it to the service department though. May be I should.

What does holding down the volume button do? Resetting the system?
It will reboot the nav system.
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Old 08-14-13, 03:36 PM   #10
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It will reboot the nav system.
Tried holding down the volume button. Didn't work. Will try to disconnect the battery soon. It's just frustrating.
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Old 08-14-13, 08:35 PM   #11
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Originally Posted by dojoman View Post
Voice command doesn't work just after startup. 3IS Nav system is run by Linux so it's just like computer takes some time to load. After a minute voice command should work if not try resetting the system by holding down audio volume button or pull out the car battery.
Agreed. Same thing happens with Mercedes-Benz. Just a function of the technology. It takes a minute to load after startup before it will recognize your voice. Mercedes usually says "Loading speech data" on the screen if you try to use the voice function immediately after startup.
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Old 08-14-13, 08:48 PM   #12
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Agreed. Same thing happens with Mercedes-Benz. Just a function of the technology. It takes a minute to load after startup before it will recognize your voice. Mercedes usually says "Loading speech data" on the screen if you try to use the voice function immediately after startup.
This is the price we have to pay with modern tech. Infiniti Q50 has the same problem with slow loading apps.
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Old 08-18-13, 01:38 AM   #13
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Quote:
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This is the price we have to pay with modern tech. Infiniti Q50 has the same problem with slow loading apps.
Yeah, I was just about to bring this up.

Again, this should be expected and not a surprise to any early adopter. It's always part of the risk when buying a brand new car in its first year of production. There's still a lot of bugs to fix and a lot of updates that the manufacturers were in a hurry to get fixed before deadline that just couldn't all get made before they hit the dealers.

I'm not saying that you should blame Lexus or Infiniti or whoever necessarily. Previous owners don't need to put their brand loyalty in question. This is just an extremely commonplace situation that happens across the board and it's just an unfortunate side effect of putting out a brand new product like this.
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Old 08-18-13, 02:03 AM   #14
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hopefully these things are fixed fast... good thing is that these days updates are easy to download and install... before they would have to replace the unit in order to fix software.
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Old 08-18-13, 02:12 AM   #15
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Yeah, even Infiniti is rushing to get service updates out to all of their dealers fast so that new Q50 owners are required to bring in their cars for a mandatory software update in a few months I hear.

I've noticed that consumers that buy cars in this price range can be very...."fickle" sometimes and they can turn quickly on their brand if they feel like they're not being treated as kings and queens with their cars. So, as long as Lexus and Infiniti does a good job at mitigating these concerns quickly and with proper education, this shouldn't hurt them TOO bad..

But, I can already see several potential Q50 shoppers have already turned against the Q50 due to its early issues with its Intouch system.
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Old 08-18-13, 02:12 AM
 
 
 
 
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