FINALLY our 2 gen IS dash and door panels will be replaced!!!!
01-25-15, 07:30 PM
#137
01-25-15, 07:32 PM
#138
02-05-15, 11:42 AM
#140
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Join Date: Apr 2007
Location: Hawaii
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For those of you who purchased your ISx50 in Hawaii from Servco Lexus, this is a response I received from Lexus Customer Satisfaction Department...
"Thank you for your response. Lexus is aware of the dashboard concerns regarding some Lexus models. In an effort to ensure the best customer satisfaction, Lexus has announced a Warranty Enhancement Program related to cracked and/or sticky melting dashboards. Currently, Lexus is in the process of reimbursing guests who have paid for the repair. The tentative mailing schedule for the actual part replacement is May, 2015 in which you may have your vehicle inspected at a Lexus dealership in regards to repairs. Unfortunately, since your vehicle was purchased in Hawaii, I am unable to retrieve vehicle information in our database therefore cannot confirm if your vehicle falls within the enhancement program. In an effort to further assist you, the following list are the vehicles involved in the Warranty Enhancement Program:
2007-2008 Model Year ES350
2003-2008-Model Year GX470
2006-2008 Model Year IS250/350
2007 Model Year LS460
2004-2006 Model Year RX330
2007-2009 Model Year RX 350
2005-2008 Model Year RX 400H
Extension iof Warranty Coverage for cracked and/or sticky/Melting Dashboards (instrumental Panels) as a result of heat of humidity.
I apologize inconveniences this may cause you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time."
"Thank you for your response. Lexus is aware of the dashboard concerns regarding some Lexus models. In an effort to ensure the best customer satisfaction, Lexus has announced a Warranty Enhancement Program related to cracked and/or sticky melting dashboards. Currently, Lexus is in the process of reimbursing guests who have paid for the repair. The tentative mailing schedule for the actual part replacement is May, 2015 in which you may have your vehicle inspected at a Lexus dealership in regards to repairs. Unfortunately, since your vehicle was purchased in Hawaii, I am unable to retrieve vehicle information in our database therefore cannot confirm if your vehicle falls within the enhancement program. In an effort to further assist you, the following list are the vehicles involved in the Warranty Enhancement Program:
2007-2008 Model Year ES350
2003-2008-Model Year GX470
2006-2008 Model Year IS250/350
2007 Model Year LS460
2004-2006 Model Year RX330
2007-2009 Model Year RX 350
2005-2008 Model Year RX 400H
Extension iof Warranty Coverage for cracked and/or sticky/Melting Dashboards (instrumental Panels) as a result of heat of humidity.
I apologize inconveniences this may cause you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time."
02-06-15, 03:57 AM
#142
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The dash on our 08 IS was fine. It was garage kept and a sun shade was used all of the time. Got the letter Monday with a sticker to add to the warranty booklet.
Wish they'd do the carbon fix again for free.
Wish they'd do the carbon fix again for free.
02-09-15, 11:27 PM
#146
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02-12-15, 05:26 PM
#148
I don't see ISF mentioned on this(?)... my dash looks fine at the moment but I assume I have the same material as other 2008 2IS cars and the same potential risks.
*** Sorry I see now that is was already asked... well I'm still curious! Hopefully I get a letter too. And on another note, my 2009 IS350 dash really didn't feel much different to me.
*** Sorry I see now that is was already asked... well I'm still curious! Hopefully I get a letter too. And on another note, my 2009 IS350 dash really didn't feel much different to me.
02-22-15, 11:48 PM
#149
Here at Lexus, our top priority is you: your safety, your confidence in our products and providing you with the highest level of service. In the event that your Lexus requires a safety recall or service campaign, a notification will be sent by mail. If a safety recall or service campaign for your Lexus is listed below, please read and follow the specific instructions.
Campaigns for My Lexus
2007 IS250
Safety Recalls:
Title
Safety Recall ELF - Remedy Notice - Various Models - Potential Fuel Pressure Sensor Leak
Status
Remedy Available
Description
In the subject vehicles, the sealing property of the gasket seated in between the pressure sensor and the fuel delivery pipe could become degraded. During vehicle operation, fuel could leak past the gasket.
Remedy
Any authorized Lexus dealership will repair the fuel pressure sensor sealing surface and replace the gasket at No Charge to you.
Recall Date
October 15, 2014
Dealer Reference ID
ELF
NHTSA Recall ID
14V647
This is a cut & paste of recall info from site. Nothing at all about dash replacement. Is there a reference like the ones above? I have the appointment set for next week I guess i could ask when I drop her off.
Campaigns for My Lexus
2007 IS250
Safety Recalls:
Title
Safety Recall ELF - Remedy Notice - Various Models - Potential Fuel Pressure Sensor Leak
Status
Remedy Available
Description
In the subject vehicles, the sealing property of the gasket seated in between the pressure sensor and the fuel delivery pipe could become degraded. During vehicle operation, fuel could leak past the gasket.
Remedy
Any authorized Lexus dealership will repair the fuel pressure sensor sealing surface and replace the gasket at No Charge to you.
Recall Date
October 15, 2014
Dealer Reference ID
ELF
NHTSA Recall ID
14V647
This is a cut & paste of recall info from site. Nothing at all about dash replacement. Is there a reference like the ones above? I have the appointment set for next week I guess i could ask when I drop her off.
Last edited by DarthLex; 02-22-15 at 11:50 PM. Reason: info added
02-23-15, 05:30 AM
#150
Dash
Yeah, Ours cracked last April. right from the top of the center cluster towards the instrument cluster.
Hasn't gotten worse. Thought about injecting black RTV through a syringe needle in the evening and letting it contract at night and set up. Maybe it could hold, but it could split in the area next to the crack.
How hard is it to take the top of the dash out ? Don't need any rattles.
Door panels are fine, they are as black as ever
annoyed.
Hasn't gotten worse. Thought about injecting black RTV through a syringe needle in the evening and letting it contract at night and set up. Maybe it could hold, but it could split in the area next to the crack.
How hard is it to take the top of the dash out ? Don't need any rattles.
Door panels are fine, they are as black as ever
annoyed.