FINALLY our 2 gen IS dash and door panels will be replaced!!!!
01-21-15, 06:40 AM
#122
so I got my car back, apparently they only ordered front doors and dash and back doors are still on order. They said that they will call me when back doors come in. That is fine with me, the front and dash were the worst part of my car, now it looks freaking brand new up front. The rear doors in my car didnt really melt TOO badly. The new material is harder and more plasticy feeling than when what I remember when I first bought the car new. Original material was more soft and rubbery so it didnt feel cheap. I guess it couldnt handle the sun in the long term though. I am good for now.
Cant really complain because its a substantial repair for free.
Cant really complain because its a substantial repair for free.
01-21-15, 05:33 PM
#126
Do you know if this applies to the 2009 Lexus is let me know asap please thanks I got the melting dash issue and it's causing a glare on my windshield
Last edited by 250Lexus57; 01-21-15 at 05:44 PM.
01-22-15, 11:13 PM
#130
club Lexus members called servco Lexus Honolulu for my dashboard melting issue follow up and told them I Seen a copy of the recall letter for the dashboard melting issue and asked them is it for only the 2006-2008 is and they tell me nope it's going to be for the 2009 and up he stated that some 2011-2012 have the issues to can anyone confirm that I only know that the 2006-2008 and certain 2009 and 2010 have the dash issues I was looking at a 2012 model 350 that I want to purchase from servco but would like to know if there's an issue with those years for the dash.
01-23-15, 08:15 AM
#131
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club Lexus members called servco Lexus Honolulu for my dashboard melting issue follow up and told them I Seen a copy of the recall letter for the dashboard melting issue and asked them is it for only the 2006-2008 is and they tell me nope it's going to be for the 2009 and up he stated that some 2011-2012 have the issues to can anyone confirm that I only know that the 2006-2008 and certain 2009 and 2010 have the dash issues I was looking at a 2012 model 350 that I want to purchase from servco but would like to know if there's an issue with those years for the dash.
Last edited by whitecel; 01-23-15 at 08:23 AM.
01-23-15, 09:57 AM
#132
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Is there a direct number to Lexus corp that anyone can tell me? Called servco Lexus honolulu to ask about the problem and other safety recalls that need to be done. The lady did not want to even hear me out and sounded irritated just for asking. She told me to bring it in and it will be on a case by case basis. Knowing how they operate, they find every excuse not to make good on anything. Is there any way I can call to the higher corporate office instead of dealing with them?
01-23-15, 12:35 PM
#133
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Is there a direct number to Lexus corp that anyone can tell me? Called servco Lexus honolulu to ask about the problem and other safety recalls that need to be done. The lady did not want to even hear me out and sounded irritated just for asking. She told me to bring it in and it will be on a case by case basis. Knowing how they operate, they find every excuse not to make good on anything. Is there any way I can call to the higher corporate office instead of dealing with them?
Yes there is a number. It sounds like they are just being difficult because they know there is no competition. This is something Lexus Corporate I am sure would love to hear because they value customer service so much. I've called them before but I don't remember the number. See if this one works: 1-800-255-3987
Hope it helps!
01-24-15, 08:42 PM
#135
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Yes there is a number. It sounds like they are just being difficult because they know there is no competition. This is something Lexus Corporate I am sure would love to hear because they value customer service so much. I've called them before but I don't remember the number. See if this one works: 1-800-255-3987
Hope it helps!
Hope it helps!
I know how you feel. If they are going to fix my panels and dash, I've got $5k to play with that I wouldn't mind putting into my is250