FINALLY our 2 gen IS dash and door panels will be replaced!!!!
01-12-15, 01:59 PM
#107
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Basically they're melting. When I picked mine up, used, the dash was sticky. I thought it just needed cleaning. NOPE. I looked it up, here, and guys were having the same issue saying the same thing. So at least I wan't the only one with a nasty dash. The CO. will be replacing them. I don't know if the dash HAS to be defective? Which some are wondering.
Sticky melty dashboard in the most of the time especially in the direct sun, you touch it and your fingers stick to it 
cracks all over the dash from the bottom to the top, same with your door panels plus if you scratch it accidentally by your finger nail ex to open or close the door you see a black stuff under your nail and you have a pretty damn mark or scratch on your door panel - over the time you will collect a hundreds of them and they make your door panel looks like crap...
Example video here on Camry: Toyota Camry sticky dashboard - YouTube
cracks all over the dash from the bottom to the top, same with your door panels plus if you scratch it accidentally by your finger nail ex to open or close the door you see a black stuff under your nail and you have a pretty damn mark or scratch on your door panel - over the time you will collect a hundreds of them and they make your door panel looks like crap...Example video here on Camry: Toyota Camry sticky dashboard - YouTube
Perfect, thanks for the responses!
01-12-15, 03:25 PM
#108
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Is there an official letter on a site of Lexus which I can get a hold off? I'm not in the US, but would LOVE to have this to go back to the dealership here and demand them to repair this one!!
01-12-15, 04:55 PM
#109
I bet lol, this video isn't mine. Just took the random video from youtube. My is worst plus cracks all over it - looks totally disgusting cant sell my car now because peps are freak out of it lol
GET THIS: My sister owns 2004 Toyota Sienna and guess what she just received??
Yes the letter!!!! I can't believe it!! She received it from Toyota USA that dashboard in her Sienna will need to be replaced while her dashboard and panels are perfectly fine! Meantime I have still s..h..i..t from Lexus!!! Unbelievable...
GET THIS: My sister owns 2004 Toyota Sienna and guess what she just received??
Yes the letter!!!! I can't believe it!! She received it from Toyota USA that dashboard in her Sienna will need to be replaced while her dashboard and panels are perfectly fine! Meantime I have still s..h..i..t from Lexus!!! Unbelievable...
01-18-15, 11:34 AM
#110
Lexus Champion
Does Lexus really stand behind their product? Melting Dashboards Concerns
Hello CL community,
Recently I received this letter from Lexus explaining how they plan to address the issue of sticky / melting dashboards. Lucky for me I no longer own the 2IS, but I really wish that the next owner can have the issue corrected by Lexus. Below is a picture of the letter.
What are your thoughts about Lexus addressing the problems associated with their vehicles and standing behind their product? Share them. Thanks
Recently I received this letter from Lexus explaining how they plan to address the issue of sticky / melting dashboards. Lucky for me I no longer own the 2IS, but I really wish that the next owner can have the issue corrected by Lexus. Below is a picture of the letter.
What are your thoughts about Lexus addressing the problems associated with their vehicles and standing behind their product? Share them. Thanks
01-18-15, 07:38 PM
#111
i got approved by corporate to replace dash and all 4 doors in late October. This was obviously before this official fix so you have this additional corporate approval step. I just got the call last week that my parts came in. Taking the car in tomorrow they said it will take a couple days to work on.
Lexus takes care of its customers once again, they couldve easily said LOL tough luck youre out of warranty.
Lexus takes care of its customers once again, they couldve easily said LOL tough luck youre out of warranty.
01-18-15, 07:50 PM
#112
i got approved by corporate to replace dash and all 4 doors in late October. This was obviously before this official fix so you have this additional corporate approval step. I just got the call last week that my parts came in. Taking the car in tomorrow they said it will take a couple days to work on.
Lexus takes care of its customers once again, they couldve easily said LOL tough luck youre out of warranty.
Lexus takes care of its customers once again, they couldve easily said LOL tough luck youre out of warranty.
01-18-15, 10:38 PM
#113
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I don't have sticky dash or cracks. However, my dash gets scratched very easily when I use a microfiber towel to wipe my dash. The scratches are permanent and do not come off.
I am wondering if that qualifies for the warranty?
I am wondering if that qualifies for the warranty?
01-19-15, 02:18 PM
#116
Have you registered yet? I believe this is the only way you'll receive a notice. Call your dealership! Why is this thread gettin beat up about "do I qualify"? No one here can tell you yes or no so please call them.
01-20-15, 03:54 PM
#118
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I came across this http://www.wptv.com/money/consumer/h...ing-dashboards over the holidays. Great news, I haven't received my letter yet though.
