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Sewell orders issues... anyone else have issues?

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Old 07-21-14, 10:19 AM   #1
NJLexus13
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Default Sewell orders issues... anyone else have issues?

I have ordered quite a good amount of items from Sewell f sport front lips gfx aide skirts floor mats etc... And I have had issues with every order I've placed with them. The f sport front lips they sent me 2 different colors nebula and silver the floor mats they sent me were not for the awd so didn't fit the gfx aide skirts were red painted over in nebula and the red shows thru the paint... Every issue I've had they have corrected so far but to me its like every order I make gets made twice BC the first time it got screwed up. Here's pics of the side skirts lmk if this would be acceptable to any of you
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Old 07-21-14, 10:22 AM   #2
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What do you guys think... Am I crazy or should this all have been done right the first time? I can't leave the skirts like this...
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Old 07-21-14, 11:50 AM   #3
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just ordered from them. Other than taking a 3 days to ship nothing was out of order. Id def return those though.
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Old 07-21-14, 12:29 PM   #4
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I hope I don't have similar issues; I'll be purchasing a new, painted front bumper from them soon!

To-date, I've not had a single issue with anything purchased from them.
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Old 07-21-14, 03:29 PM   #5
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I got in touch with them and they are going to send me out another pair of side skirts in a few days after they have them painted but to me its very frustrating... It like going to McDonalds and ordering a burger with no pickles... You get the burger and it has pickles on it... Like whats the deal that's your job... If u work at McDonalds n I order no pickles I expect no pickles... If u work at Sewell and I place an order I expect it not to be messed up or just plain wrong...
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Old 07-22-14, 06:52 AM   #6
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That would drive me insane.

What gets me though is I'd like to know how the person sending out the parts and QCing everything thinks that is ok or looks acceptable.
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Old 07-22-14, 09:32 AM   #7
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Even though I've never had a cosmetic issue, they have been slower than usual on shipping as of late. Sucks that I live within walking distance of the Dallas Sewell and they won't let me pick up.
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Old 07-22-14, 09:57 AM   #8
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Quote:
Originally Posted by dfwjohnd View Post
Sucks that I live within walking distance of the Dallas Sewell and they won't let me pick up.
Seriously? lol that does suck.
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Old 07-22-14, 11:01 AM   #9
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Quote:
Originally Posted by NJLexus13 View Post
What do you guys think... Am I crazy or should this all have been done right the first time? I can't leave the skirts like this...
For all your orders Dan we're short on determining the problem with each of them as you're citing, but we do see a few mishandled orders - so we do get your point. For your concern relating to the side skirts, you should know we're having another set shipped to you once they become ready.

We're truly sorry for the obvious inconvenience.

Darrel Diller
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Old 07-22-14, 11:17 AM   #10
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I've ordered many things from Sewell and it has gone flawlessly. I had an issue with one item being defective and they RMA'd it without any questions asked. Sorry to see you having these issues, but at least they are pretty responsive.
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Old 07-22-14, 01:05 PM   #11
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I have ordered many times with them. I only had one minor issue which is a missing item. I called them up and they shipped the missing item to me immediately free of charge. So far so good. The only thing i hate is that the shipping price can be quite high even with small item.
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Old 07-22-14, 01:51 PM   #12
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Wow this is surprising. For years I've heard so many good things about Sewell, but as of recently this is like the fourth post i've seen someone complaining.
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Old 07-22-14, 02:11 PM   #13
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Love Sewell, never had any problems, their customer service is outstanding too.
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Old 07-22-14, 06:18 PM   #14
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I ordered something and fedex managed to lose it, Sewell shipped me out another item first thing, so I have nothing but good things to say about the customer service, they seem to take legitimate concerns fairly seriously, which is nice to see.
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Old 07-23-14, 07:30 AM   #15
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Don't get me wrong... I'm a loyal Sewell customer... I've ordered a lot of stuff from there and in the end everything came out alright. This is just very frustrating... Every problem I've had has been quickly resolved by the Sewell parts guys including this newest side skirt issue so I give them props for that. It would just be nice to have a painless transaction without having to return anything or uninstall anything lol
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Old 07-23-14, 07:30 AM
 
 
 
 
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