I have ordered quite a good amount of items from Sewell f sport front lips gfx aide skirts floor mats etc... And I have had issues with every order I've placed with them. The f sport front lips they sent me 2 different colors nebula and silver the floor mats they sent me were not for the awd so didn't fit the gfx aide skirts were red painted over in nebula and the red shows thru the paint... Every issue I've had they have corrected so far but to me its like every order I make gets made twice BC the first time it got screwed up. Here's pics of the side skirts lmk if this would be acceptable to any of you
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I got in touch with them and they are going to send me out another pair of side skirts in a few days after they have them painted but to me its very frustrating... It like going to McDonalds and ordering a burger with no pickles... You get the burger and it has pickles on it... Like whats the deal that's your job... If u work at McDonalds n I order no pickles I expect no pickles... If u work at Sewell and I place an order I expect it not to be messed up or just plain wrong...
What do you guys think... Am I crazy or should this all have been done right the first time? I can't leave the skirts like this...
For all your orders Dan we're short on determining the problem with each of them as you're citing, but we do see a few mishandled orders - so we do get your point. For your concern relating to the side skirts, you should know we're having another set shipped to you once they become ready.
We're truly sorry for the obvious inconvenience.
Sewell Parts at Sewellparts.com
6421 Lemmon Avenue | 5100 Bryant Irvin Road
Dallas, TX 75209 | Fort Worth, TX 76132
Tel: 888.909.6633 | Fax: 214.276.1983
I've ordered many things from Sewell and it has gone flawlessly. I had an issue with one item being defective and they RMA'd it without any questions asked. Sorry to see you having these issues, but at least they are pretty responsive.
I have ordered many times with them. I only had one minor issue which is a missing item. I called them up and they shipped the missing item to me immediately free of charge. So far so good. The only thing i hate is that the shipping price can be quite high even with small item.
2012 IS250 FSport Package & Nav: FSport Exhaust & Intake & Rear Sway Bar, Eibach Springs, TSW Nurburgring Wheels, 3M Clear Bra, Blue Brake Calipers, Molded MyRide Diffuser, 8000k HID all around, Blue Interior LEDs, JL Audio, Opticoat Entire Car.
I ordered something and fedex managed to lose it, Sewell shipped me out another item first thing, so I have nothing but good things to say about the customer service, they seem to take legitimate concerns fairly seriously, which is nice to see.
Don't get me wrong... I'm a loyal Sewell customer... I've ordered a lot of stuff from there and in the end everything came out alright. This is just very frustrating... Every problem I've had has been quickly resolved by the Sewell parts guys including this newest side skirt issue so I give them props for that. It would just be nice to have a painless transaction without having to return anything or uninstall anything lol