Cam recall nightmare!!
05-23-14, 08:57 AM
#32
...............
Spoke to the general manager and explained everything to him. I also told him we own 3 Lexus vehicles that I would never take to his dealership for service and that I was a Club Lexus member and would spread the word for anyone with a Lexus not to take their car to them and avoid them at all cost!
The service manager kept insisting that the bottom portion of the F sport intake uses the OEM bottom portion of the air box. I gave them P/N PTR0353100 which clearly shows what the entire F sport kit brings:
1) The kit replaces the bottom half of the Lexus filter enclosure with a custom intake that generates a throatier sound and a small increase in rear-wheel horsepower
2) The filter assembly feeds the engine throttle body through a polished, clear-coated aluminum tube displaying a TIG-welded, machined-aluminum F Sport logo
3) High-flow, low restriction air filter can be cleaned and reused for the life of the vehicle
This got them scared I am sure because they are now ordering a new kit for me.
I don't trust them so I will look at everything once they re-do this whole thing again.
I would expect things of this nature from a Pep Boys but from Lexus?????
This is a new LOW!
The service manager kept insisting that the bottom portion of the F sport intake uses the OEM bottom portion of the air box. I gave them P/N PTR0353100 which clearly shows what the entire F sport kit brings:
1) The kit replaces the bottom half of the Lexus filter enclosure with a custom intake that generates a throatier sound and a small increase in rear-wheel horsepower
2) The filter assembly feeds the engine throttle body through a polished, clear-coated aluminum tube displaying a TIG-welded, machined-aluminum F Sport logo
3) High-flow, low restriction air filter can be cleaned and reused for the life of the vehicle
This got them scared I am sure because they are now ordering a new kit for me.
I don't trust them so I will look at everything once they re-do this whole thing again.
I would expect things of this nature from a Pep Boys but from Lexus?????
This is a new LOW!
05-23-14, 09:02 AM
#33
Lexus Test Driver
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Spoke to the general manager and explained everything to him. I also told him we own 3 Lexus vehicles that I would never take to his dealership for service and that I was a Club Lexus member and would spread the word for anyone with a Lexus not to take their car to them and avoid them at all cost!
The service manager kept insisting that the bottom portion of the F sport intake uses the OEM bottom portion of the air box. I gave them P/N PTR0353100 which clearly shows what the entire F sport kit brings:
1) The kit replaces the bottom half of the Lexus filter enclosure with a custom intake that generates a throatier sound and a small increase in rear-wheel horsepower
2) The filter assembly feeds the engine throttle body through a polished, clear-coated aluminum tube displaying a TIG-welded, machined-aluminum F Sport logo
3) High-flow, low restriction air filter can be cleaned and reused for the life of the vehicle
This got them scared I am sure because they are now ordering a new kit for me.
I don't trust them so I will look at everything once they re-do this whole thing again.
I would expect things of this nature from a Pep Boys but from Lexus?????
This is a new LOW!
The service manager kept insisting that the bottom portion of the F sport intake uses the OEM bottom portion of the air box. I gave them P/N PTR0353100 which clearly shows what the entire F sport kit brings:
1) The kit replaces the bottom half of the Lexus filter enclosure with a custom intake that generates a throatier sound and a small increase in rear-wheel horsepower
2) The filter assembly feeds the engine throttle body through a polished, clear-coated aluminum tube displaying a TIG-welded, machined-aluminum F Sport logo
3) High-flow, low restriction air filter can be cleaned and reused for the life of the vehicle
This got them scared I am sure because they are now ordering a new kit for me.
I don't trust them so I will look at everything once they re-do this whole thing again.
I would expect things of this nature from a Pep Boys but from Lexus?????
This is a new LOW!
05-23-14, 11:04 AM
#35
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Happy ending to a sad story, but even then it is still bittersweet because you got the intake you wanted at the expense of your time and patience. Not professional at all and you should definitely still report to corporate.
05-23-14, 11:21 AM
#36
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This is why as much as possible I prefer to do my own work when possible, regardless of where you go LEXUS, BMW.. etc there is always that one dumb mechanic that will work on your car and mess something up. Unless you know for certain who your mechanic is and will be the only one working on your pride and joy.
Sorry to hear your troubles but hope you spread even in the local region forums!
Go to a new dealer or a mom and pop shop with a reputable mechanic that you can trust.
05-23-14, 11:25 AM
#37
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Agreed, report to corporate!
This is why as much as possible I prefer to do my own work when possible, regardless of where you go LEXUS, BMW.. etc there is always that one dumb mechanic that will work on your car and mess something up. Unless you know for certain who your mechanic is and will be the only one working on your pride and joy.
Sorry to hear your troubles but hope you spread even in the local region forums!
Go to a new dealer or a mom and pop shop with a reputable mechanic that you can trust.
This is why as much as possible I prefer to do my own work when possible, regardless of where you go LEXUS, BMW.. etc there is always that one dumb mechanic that will work on your car and mess something up. Unless you know for certain who your mechanic is and will be the only one working on your pride and joy.
Sorry to hear your troubles but hope you spread even in the local region forums!
Go to a new dealer or a mom and pop shop with a reputable mechanic that you can trust.
05-23-14, 03:09 PM
#39
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If that's what you want to believe, I won't try to change your mind or hijack your thread...I'm just trying to help. I've had the blue F-sport drop in filter in my IS350 and there was no difference in sound or performance over the OEM filter (used with an F sport bottom air box and JoeZ tube) so I'm just trying to warn you not to get your hopes up...but there's plenty of other threads that back me on that so I'll leave it at that. Getting the bottom air box WILL make a difference in sound.
05-24-14, 10:23 AM
#41
If that's what you want to believe, I won't try to change your mind or hijack your thread...I'm just trying to help. I've had the blue F-sport drop in filter in my IS350 and there was no difference in sound or performance over the OEM filter (used with an F sport bottom air box and JoeZ tube) so I'm just trying to warn you not to get your hopes up...but there's plenty of other threads that back me on that so I'll leave it at that. Getting the bottom air box WILL make a difference in sound.
05-29-14, 07:15 AM
#42
Update 5.29.14
So they took my car yesterday (again) and they now installed a new complete F sport intake system I am happy with it but I liked the Fujita better!
My buddy is gonna repair the Fujita and I think it will go back on my car. I may give the f sport to my daughter, she has a 250.
I cant trust the mechanic so I will need to take the intake apart this weekend to make sure they did installed the bottom F sport piece and blue filter.
They are asking for 10 star rating when Lexus calls...........I laughed and hung up the phone.
My buddy is gonna repair the Fujita and I think it will go back on my car. I may give the f sport to my daughter, she has a 250.
I cant trust the mechanic so I will need to take the intake apart this weekend to make sure they did installed the bottom F sport piece and blue filter.
They are asking for 10 star rating when Lexus calls...........I laughed and hung up the phone.
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