New policy with Lexus loaners
06-07-13, 09:52 AM
#16
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Thanks for feedback guys. So I guess it depends on a dealership. Probably some people started to abuse free gas at my dealership and that is why they went this direction.
06-07-13, 09:58 AM
#17
I used to go to a lexus dealer in Newport Beach where I purchased my car and the guy told me not to worry about the gas. I had brought it in due to rattling around the dash. More recently I went to a lexus dealer in El Monte on the way to my parents for the same reason and they place made sure that I needed to to refill the tank I think it just depends on the dealer and who you're talking to.
06-07-13, 10:16 AM
#18
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I don;t see the big deal. It's only fair to pay for your tolls and gas, Wouldn't you pay for that anyway in your car?
I need to do those two recalls as well but never thought I'll have to leave my car there, it looks to me that it shouldn;t be that time consuming to have them done.
I need to do those two recalls as well but never thought I'll have to leave my car there, it looks to me that it shouldn;t be that time consuming to have them done.
06-07-13, 10:24 AM
#19
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I don;t see the big deal. It's only fair to pay for your tolls and gas, Wouldn't you pay for that anyway in your car?
I need to do those two recalls as well but never thought I'll have to leave my car there, it looks to me that it shouldn;t be that time consuming to have them done.
I need to do those two recalls as well but never thought I'll have to leave my car there, it looks to me that it shouldn;t be that time consuming to have them done.
06-07-13, 10:53 AM
#20
Hi guys,
So today I brought my car in for wiper blade and trunk release recall. Took a loaner and got asked to come in to managers office to sign some papers. What?? papers? I have never signed anything before when taking a loaner.
So they needed my drivers license number, credit card number, made a copy of insurance card and I had to sign that I am responsible for tolls and gas! They gave it to me with a full tank and expects full tank when I bring the car back, otherwise its $5 a gallon. Never had to pay tolls or gas before.
I asked about it and manager said this is a new thing Lexus is pushing. He said all the dealers around started doing it too. This is around Chicago land.
It is already inconvenient that we need to bring cars in for recalls and Lexus cant even cover the gas in their loaners?
So today I brought my car in for wiper blade and trunk release recall. Took a loaner and got asked to come in to managers office to sign some papers. What?? papers? I have never signed anything before when taking a loaner.
So they needed my drivers license number, credit card number, made a copy of insurance card and I had to sign that I am responsible for tolls and gas! They gave it to me with a full tank and expects full tank when I bring the car back, otherwise its $5 a gallon. Never had to pay tolls or gas before.
I asked about it and manager said this is a new thing Lexus is pushing. He said all the dealers around started doing it too. This is around Chicago land.
It is already inconvenient that we need to bring cars in for recalls and Lexus cant even cover the gas in their loaners?
, but who care for just five dollars, at least I used half of their gas tank loaner car for one day
and got my car fill up from nearly empty tank
06-07-13, 12:03 PM
#23
There is no reason why they should by someone gas unless it is to replace the gas in a car that they have in their possession that they used that they should not have.
I don't understand why Lexus people are so cheap. YOU HAVE TO PAY TO PLAY!
06-07-13, 12:11 PM
#24
(bolded and colored for emphasis.)
sounds like you've been lulled into a false sense of entitlement. honestly, consider yourself fortunate that you were still allowed to leave the lot with a loaner
just because you own a lexus doesn't mean that you have the right to a loaner vehicle every time you bring your lexus in for service - whether for recall work or scheduled/unscheduled service. it's a privilege that dealerships extend to lexus owners when they bring in their vehicles for service, but certainly a priviledge that a dealership may or may not extend at their discretion.
sounds like you've been lulled into a false sense of entitlement. honestly, consider yourself fortunate that you were still allowed to leave the lot with a loaner
just because you own a lexus doesn't mean that you have the right to a loaner vehicle every time you bring your lexus in for service - whether for recall work or scheduled/unscheduled service. it's a privilege that dealerships extend to lexus owners when they bring in their vehicles for service, but certainly a priviledge that a dealership may or may not extend at their discretion.
06-07-13, 02:52 PM
#28
If you rent a car from enterprise or budget do they pay for the gas. It is a consumable item that the person that is renting the car should pay for. That is the same with the person that is borrowing the car. If this is wrong and Lexus should pay for it then they should pay for all the gas whenever you are driving the car too.
There is no reason why they should by someone gas unless it is to replace the gas in a car that they have in their possession that they used that they should not have.
I don't understand why Lexus people are so cheap. YOU HAVE TO PAY TO PLAY!
There is no reason why they should by someone gas unless it is to replace the gas in a car that they have in their possession that they used that they should not have.
I don't understand why Lexus people are so cheap. YOU HAVE TO PAY TO PLAY!
well said Ryan.
06-07-13, 11:44 PM
#30
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Sounds like a normal dealer visit. I always have to sign a paper saying i will have the same amount of gas upon return and a small box that asks for my insurance company name and license number, but that's about it.