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Dealer won't perform Recall on IS250 Engine Misfire

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Old 05-26-14, 01:51 PM   #16
IC3B3RG
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Go online to this site and add a complaint http://www.nhtsa.gov

I believe if enough people complain about rough idle, the vvt can sprocket start up chatter, carbon build up and countless other issues from poor engineering and design of these motors.... We might be able to cut our losses as a group. I feel like there are more people have problems with these cars then there are not having problems. That's all we can do is complain and hope the government takes the time to research these motors.
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Old 05-26-14, 03:38 PM   #17
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Originally Posted by CarolannD View Post
Looking for input. Have 2006 IS250, which has always run rough. Had it misfire so bad I was scared to drive it, had it towed into Lexus El Cajon for service. They changed spark plugs ($800 later). Problem continued intermittedly misfiring - took it in Aug for 2nd service, they blamed me for not buying premium gas (I bought it and switched). Car still runs rough, received RECALL letter - took it in...Dealer says it's not showing codes and won't perform recall service.
The letter says it "may" show the codes - do I have any recourse?
Who do I talk to? Our service rep is not very helpful and I always dread when I get him (Josh at El Cajon in case anyone monitors these)...They claim it will require other service that will cost me $1900.

Took it to Navy Auto shop first time it happened and they diagnosed it as: Misfire on Cylinder 6, Stability control has intermittent failure, reprogramming issues (?), carbon build up. I took it to the dealer, which is when they gave me an $800 spark plug change.

Any ideas/suggestions for me? appreciate it!
SMDH.. I've had this similar issue with my 07 is250 with only 37,000 miles on it. Got yanked around from corporate and my service guys. My car was there in shop for 3 months. All in all I ended up buying an 07 GS350 and months later bought an 08 used engine and installed. I'm sorry we love the brand we pay the price at times but my opinion (and this is my opinion) lexus customer satisfaction seldom are there to assist with issues. They send you letters explaining and like to throw the book of their guidelines for JUST ABOUT EVERY SITUATION you may encounter.
Now saying that there are some dealers that go above and beyond and even take some chances to please you by fixing the issue. KUDOS to lexus of WEST PALMS...
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Old 08-30-14, 03:37 PM   #18
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Oh my gosh! The exact same thing happened to me! It took my 4 times taking it in(same place, same people) before they finally said it qualified. I had to make a lot of complaints first. One year later, it's acting up again and they said bad gasoline!!!!! I knew it wasn't and I paid 400$. Luckily, happened again the next day and they are finally fixing it right after many complaints to the manager and Lexus Corp.




Quote:
Originally Posted by CarolannD View Post
Looking for input. Have 2006 IS250, which has always run rough. Had it misfire so bad I was scared to drive it, had it towed into Lexus El Cajon for service. They changed spark plugs ($800 later). Problem continued intermittedly misfiring - took it in Aug for 2nd service, they blamed me for not buying premium gas (I bought it and switched). Car still runs rough, received RECALL letter - took it in...Dealer says it's not showing codes and won't perform recall service.
The letter says it "may" show the codes - do I have any recourse?
Who do I talk to? Our service rep is not very helpful and I always dread when I get him (Josh at El Cajon in case anyone monitors these)...They claim it will require other service that will cost me $1900.

Took it to Navy Auto shop first time it happened and they diagnosed it as: Misfire on Cylinder 6, Stability control has intermittent failure, reprogramming issues (?), carbon build up. I took it to the dealer, which is when they gave me an $800 spark plug change.

Any ideas/suggestions for me? appreciate it!
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Old 08-30-14, 10:38 PM   #19
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Oh my gosh! I had the same experience at the same dealership and same people. (El Cajon Lexus). It took me 4 times taking it in (a year ago) and complaining a lot and calling lexus corp and knowing someone with connections to finally get it in. I guess they didn't do the job right because a yr later my car runs like crap and they tried to tell me bad gasoline too! I paid the money but said I knew that wasn;t the problem and thank goodness it acted up again so I could take it back. They are finally fixing it right after going through so so much for so long! So many complaints before it happened. We'll see when I get it back next week.
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Old 08-30-14, 10:38 PM
 
 
 
 
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2006, 2007, 2012, codes, dealership, driving, engine, is250, letter, lexus, list, misfire, read, recall, rough, running

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