will_is250

Agreed, over the 4 years I owned the car I was shocked at the number of problems I had, not just with the engine, but dash problems, headlight units leaking, paint issues requiring a bumper to be replaced. Kinda made me wish I picked up a used IS300 since I know the 2JZ would still be going strong.

On the warranty being extended, it's weird I can't find any mention of the 250 getting it till 100k, maybe the advisor was wrong. Either way, dealer experiences can be completely different, I tried to get the problem resolved at Magnussen's in Fremont and not only did they not fix the prob, they tried to charge me $150 for diagnosis after not even doing anything. This was after buying the car there and having all work done there. I took it to Putnam in Redwood City and the guy kept the car until he could approve the repair for me.

Miggs

this is why i love lexus!

sop

Not only do I love how Lexus deals with situations that are not normal wear and tear components, but this will/may work on other car manufacturers. You purchase a car from them because the car will work. Once it stops working within a short period of them, you complain. If the process was done in a well and/or professional manor, you may get the same results. But at the same time, dealer to dealer is different.

jmsharp02

iTrader: (2)

Wow, great story. I love Lexus

sop

Addition update on the first post. This is getting more frustrating when you know that Toyota/Lexus is well renowned for high quality products and great reliability. Sadly, I am on the line of questioning if I trust their designs. I am hoping that these major issues get resolved professionally by Lexus.

tBayBoi20

Thanks for the post and all the updates. Good stuff man.

sop

Final update since I was not able to get much or any further to obtain another goodwill.