My Sewell Vent
09-26-11, 08:35 PM
#16
This is wrong. Basically because it doesn't matter if they guess or not. If you have a Fedex or UPS shipping account, it doesn't matter what you estimate the weight to be. You will be charged the amount that it either weighs or its dimensional weight... Fedex doesn't win... they get the same amount. If you got charged the amount you stated... wouldn't you ALWAYS understate the weight and size?
At my dealership when we mail something UPS, we MUST put the weight. No weight known? The trucker will take it but they will charge us more for it. If we think something weighs 4lbs, we say 5. If something weighs 25lbs, we say 26 or whatever. We don't UNDERSTATE, but over state for unknown weights.
09-26-11, 08:42 PM
#17
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And I'm saying that the package will be weighed and sized at some point by a UPS employee so that you are charged the right amount regardless of the weight and size you put down. Do you really think they trust their customers to not screw them?
09-26-11, 08:49 PM
#18
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I've worked for several large companys. 1 Apple, 2 Tiffany & Co. We used both FedEx and UPS. One thing that we did there was we weighed every package and charged customers accordingly, if not we ate most of the cost. If they wanted they could pre measure their items before they post it online, its not like they have hundreds of thousands of sku's.
Also its not just $10 more, they charge us $38 for that 1lb package to ship to hawaii (and its not a huge box). The more I think about this the more I feel I got shafted, I think they may have lost me as a customer.
Also its not just $10 more, they charge us $38 for that 1lb package to ship to hawaii (and its not a huge box). The more I think about this the more I feel I got shafted, I think they may have lost me as a customer.
09-26-11, 09:12 PM
#19
Here is what I ordered and paid for shipping to Atlanta, GA. REMEMBER, shipping is to YOUR zip code, not state.
Shipment 1: Shipping Cost: $10.44 (Small but heavy box) (Delivered in 3 business days)
-Filters: Engine Oil Filter-Oil Filter
-Gasket: Oils and Fluids-Crush Gasket (Oil drain plug)
-Leather Conditioner & Cleaner-Leather Conditioner & Cleaner Set
-Steering Damper-Steering Wheel Shake Damper
Shipment 2: Shipping Cost: $34.39 (HUGE, slightly heavy, awkward box) (Delivered in 3 business days)
-GFX-Front Lip
Shipment 3: Shipping Cost: $11.34 (Large flat box, semi-heavy) (Delivered in 3 business days)
-All-Weather Floor Mats: 2-Piece-Floor Mat Set - Black (RWD)
To me, shipping is not that expensive. I have no room to complain. So what, they might make an extra $2 off of shipping? Doesn't bother me. They didn't have to give me the discount in the beginning. Their discount to us is more than my dealership discount.
09-26-11, 09:19 PM
#20
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I've worked for several large companys. 1 Apple, 2 Tiffany & Co. We used both FedEx and UPS. One thing that we did there was we weighed every package and charged customers accordingly, if not we ate most of the cost. If they wanted they could pre measure their items before they post it online, its not like they have hundreds of thousands of sku's.
Also its not just $10 more, they charge us $38 for that 1lb package to ship to hawaii (and its not a huge box). The more I think about this the more I feel I got shafted, I think they may have lost me as a customer.
Also its not just $10 more, they charge us $38 for that 1lb package to ship to hawaii (and its not a huge box). The more I think about this the more I feel I got shafted, I think they may have lost me as a customer.
09-26-11, 09:25 PM
#21
Heres my little vent about Sewell and how I think some of their business practices are a bit disappointing. Sewell is a name on the forum that was associate with good service and good prices for parts, but the more I buy from them the more disappointed I am.
I just recently ordered a few maintenance items from them (replacement wipers etc), I weighted the items I got and they totaled less than 1lb, but they went ahead and charged me 4lb of fedex shipping, in addition to that my package was missing items!
I emailed them about my missing item asking them to just credit me the money for the item I no longer need it. Instead of emailing me back with a message they just sent me a shipping notification, no apology or anything. Its like dealing with a machine. I remember a few years ago they were all about customer service, not I feel theres defiantly a lack of that. Ok thanks for listening guys!
I just recently ordered a few maintenance items from them (replacement wipers etc), I weighted the items I got and they totaled less than 1lb, but they went ahead and charged me 4lb of fedex shipping, in addition to that my package was missing items!
I emailed them about my missing item asking them to just credit me the money for the item I no longer need it. Instead of emailing me back with a message they just sent me a shipping notification, no apology or anything. Its like dealing with a machine. I remember a few years ago they were all about customer service, not I feel theres defiantly a lack of that. Ok thanks for listening guys!
Sewell
09-26-11, 10:00 PM
#22
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Excellent point, I am sure they don't just trust their customers. But my point is that if Sewell write 3lbs and its 1lb, FedEx doesn't say crap.
Here is what I ordered and paid for shipping to Atlanta, GA. REMEMBER, shipping is to YOUR zip code, not state.
Shipment 1: Shipping Cost: $10.44 (Small but heavy box) (Delivered in 3 business days)
-Filters: Engine Oil Filter-Oil Filter
-Gasket: Oils and Fluids-Crush Gasket (Oil drain plug)
-Leather Conditioner & Cleaner-Leather Conditioner & Cleaner Set
-Steering Damper-Steering Wheel Shake Damper
Shipment 2: Shipping Cost: $34.39 (HUGE, slightly heavy, awkward box) (Delivered in 3 business days)
-GFX-Front Lip
Shipment 3: Shipping Cost: $11.34 (Large flat box, semi-heavy) (Delivered in 3 business days)
-All-Weather Floor Mats: 2-Piece-Floor Mat Set - Black (RWD)
To me, shipping is not that expensive. I have no room to complain. So what, they might make an extra $2 off of shipping? Doesn't bother me. They didn't have to give me the discount in the beginning. Their discount to us is more than my dealership discount.
Here is what I ordered and paid for shipping to Atlanta, GA. REMEMBER, shipping is to YOUR zip code, not state.
Shipment 1: Shipping Cost: $10.44 (Small but heavy box) (Delivered in 3 business days)
-Filters: Engine Oil Filter-Oil Filter
-Gasket: Oils and Fluids-Crush Gasket (Oil drain plug)
-Leather Conditioner & Cleaner-Leather Conditioner & Cleaner Set
-Steering Damper-Steering Wheel Shake Damper
Shipment 2: Shipping Cost: $34.39 (HUGE, slightly heavy, awkward box) (Delivered in 3 business days)
-GFX-Front Lip
Shipment 3: Shipping Cost: $11.34 (Large flat box, semi-heavy) (Delivered in 3 business days)
-All-Weather Floor Mats: 2-Piece-Floor Mat Set - Black (RWD)
To me, shipping is not that expensive. I have no room to complain. So what, they might make an extra $2 off of shipping? Doesn't bother me. They didn't have to give me the discount in the beginning. Their discount to us is more than my dealership discount.
I know this because when we would ship things at Apple (retail) for free to customers, we type in a ball park number, when we brought it to FedEx they re weigh it and print another label with the correct weight.
09-27-11, 04:46 AM
#23
The shipping fee is high for say for a couple of air filters or engine cover clips at about $10.If you order a case of oil with the filters or engine clips,the shipping goes to $12 which isn't bad.
You have top order an expensive item or bunch of cheap stuff to make the shipping cost worth it.
You have top order an expensive item or bunch of cheap stuff to make the shipping cost worth it.
09-27-11, 06:09 AM
#25
if you think shipping is high, say something to them. i ordered some parts from them before (misc. fasteners and clips) which came to a total of approx 30-40 bucks IIRC. Sewell's site said the shipping for like 60 bucks. i questioned it and they mentioned that their shipping is automatically calculated and that it should have not cost that much. They fixed the problem for me and i believe it dropped down to 10 bucks
09-27-11, 06:14 AM
#26
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lol at thinking FedEx or UPS does not weigh thing them selves. Like weesped said, when we weigh a package, they will correct it if it's wrong. As a business they can't just "pocket the rest."
That's a good point. I hate waiting to buy a lot at once though. I like getting what I want when I want lol!
Sewell does have good prices! Yet look at how many customers they get from this site. They should be offering us good prices with the volume this site sends them. This site should get some good money from the Sewell Sponsorship.
The shipping fee is high for say for a couple of air filters or engine cover clips at about $10.If you order a case of oil with the filters or engine clips,the shipping goes to $12 which isn't bad.
You have top order an expensive item or bunch of cheap stuff to make the shipping cost worth it.
You have top order an expensive item or bunch of cheap stuff to make the shipping cost worth it.
Sewell does have good prices! Yet look at how many customers they get from this site. They should be offering us good prices with the volume this site sends them. This site should get some good money from the Sewell Sponsorship.
09-27-11, 06:17 AM
#27
They discount their prices more than anyone on the Internet, and this still isn't good enough? Interesting. It must take a lot to please some of you guys. Maybe they should just give everything away for FREE! Now we are talking! Free GFX everything!
Last edited by dackp143; 09-27-11 at 06:23 AM.
09-27-11, 06:20 AM
#28
Your wrong FedEx does say something. When you have a business account you type in w/e weight you think it is, when you drop it off they will re-lable the box if the shipping weight you put on is off from the real weight. The labels are all charged to the account so they charge you based off the real shipping weight.
I know this because when we would ship things at Apple (retail) for free to customers, we type in a ball park number, when we brought it to FedEx they re weigh it and print another label with the correct weight.
I know this because when we would ship things at Apple (retail) for free to customers, we type in a ball park number, when we brought it to FedEx they re weigh it and print another label with the correct weight.
If I were you, I guess I wouldn't buy from Sewell then so you don't have to deal with the shipping headache. That's what I would do if I felt ripped off by a company.
09-27-11, 06:31 AM
#29
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They may not be as big as Apple. Yet I promise you whoever owns "Sewell" is very wealthy. They are still making money off of us. They are selling a whole hell of a lot more parts than other Lexus dealer's are. Cut prices and make up for it in volume!