2011 Headlamp Bubbling Defect
03-06-12, 04:29 AM
#331
I called my dealer, and an hour later I got a call back letting me know my repalcement lights are ordered. I dont think they even knew there was a TSB out yet. I reported mine the 1st 2 times that I took my car in for service. The 1st time they acted like nothing was there, and the 2nd time the manager said that they could tell they were bubbling.
03-06-12, 11:36 PM
#334
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Join Date: Jul 2011
Location: Texas
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At least it worked!
03-07-12, 03:06 AM
#336
I dunno what the deal is with dealers and TSB's. If I understand it correctly it was issued on Fed 1st. You would think that you would get some sort of notification by now. I would bet if I didnt know about it, and took my car in for service they wouldnt mention it.
03-07-12, 04:49 AM
#337
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Join Date: May 2011
Location: PA
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I don't think they notify you about TSBs since officially the issue isn't happening on every car. It is amazing that so many dealers (including mine) didn't know about it and the CL Members had to tell them about the issue and the TSB!
03-07-12, 05:47 AM
#338
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I listed the LSB number in my appointment for my 10k service. Service manager didn't know about it, but called me the next day saying the lights were on order, then put them in day after that no problem. The paint inside the housing is now piano black, and there is a bit of a "ripple" in the plastic now (not really sure how to describe it, other that it looks like built-in eyelids).
Just bring the LSB in with you they will replace them no questions asked.
Just bring the LSB in with you they will replace them no questions asked.
03-07-12, 08:21 AM
#339
Sounds like some of you guys got it pretty convenient! 
... When I called the dealership I usually go to a couple of weeks ago, I mentioned the TSB and they said they know about the TSB. I've shown the headlights problem to them before and they still said they have to look at the car again and can't order me the headlights based on my phone call. It'll be a bit longer wait for me since they won't be ordering the headlights for me ahead of time before the visit. 
... When I called the dealership I usually go to a couple of weeks ago, I mentioned the TSB and they said they know about the TSB. I've shown the headlights problem to them before and they still said they have to look at the car again and can't order me the headlights based on my phone call. It'll be a bit longer wait for me since they won't be ordering the headlights for me ahead of time before the visit.
03-07-12, 09:16 AM
#340
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Join Date: May 2011
Location: PA
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Sounds like some of you guys got it pretty convenient! ... When I called the dealership I usually go to a couple of weeks ago, I mentioned the TSB and they said they know about the TSB. I've shown the headlights problem to them before and they still said they have to look at the car again and can't order me the headlights based on my phone call. It'll be a bit longer wait for me since they won't be ordering the headlights for me ahead of time before the visit.
... When I called the dealership I usually go to a couple of weeks ago, I mentioned the TSB and they said they know about the TSB. I've shown the headlights problem to them before and they still said they have to look at the car again and can't order me the headlights based on my phone call. It'll be a bit longer wait for me since they won't be ordering the headlights for me ahead of time before the visit.
03-28-12, 01:26 PM
#341
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I had no problems with my dealer. they did not ask to see the TSB# or Documentation, and they simply ordered my new lights.
It took about 2-3 weeks to receive them, but they were installed today.
I'm sporting the eyelashes now !!
It took about 2-3 weeks to receive them, but they were installed today.
I'm sporting the eyelashes now !!
03-28-12, 03:52 PM
#342
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Join Date: Jul 2011
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Dealer hadn't heard of the TSB when i talked to them on the phone so i just printed it out and took it in. He looked at it for half a second and said OK and ordered the items.
1 week later I get my new headlights.
Later that day... Fell in love with my car all over again
1 week later I get my new headlights.
Later that day... Fell in love with my car all over again
03-31-12, 07:54 AM
#343
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Small problem - Excellent service
Lexus and Lexus of Richmond Hill have been great regarding this issue.
I reported the problem to my service adviser Kevin back in November during my ISFs 16k km maintenance - we looked around the dealership and found all the '11 ISs in the direct sun had the issue. We both decided at the time that it would be best to wait for a fix before replacing them. I personally get nervous when anyone starts taking apart my car - especially for something that may / may not remedy the issue.
Was in for my 24k km service recently when he made me aware a fix was available. He explained the fixes in the '12 lights and showed them to me on the showroom ISF. He had already ordered the replacement parts in advance and had a '12 ES waiting for me to beat around.
After living with them for a few days, I think most will not notice the ripples above the main lamp - it is very subtle. I notice them, but they don’t really bother me. I think I’ve seen them on other cars in the line up. Also, I actually prefer the shiny black finish of the problem area because it matches the rest of the shiny black innards of the unit.
I noticed a colour change right when I fired up the car to go home from the dealership. At first I thought it was just me – but then my girlfriend commented about how white the lights are now. Friends even asked if I recently swapped the bulbs for something brighter.
I'm just glad the problem is solved and my car looks better…. and I didn’t have to argue with the dealership or pay a penny!
I reported the problem to my service adviser Kevin back in November during my ISFs 16k km maintenance - we looked around the dealership and found all the '11 ISs in the direct sun had the issue. We both decided at the time that it would be best to wait for a fix before replacing them. I personally get nervous when anyone starts taking apart my car - especially for something that may / may not remedy the issue.
Was in for my 24k km service recently when he made me aware a fix was available. He explained the fixes in the '12 lights and showed them to me on the showroom ISF. He had already ordered the replacement parts in advance and had a '12 ES waiting for me to beat around.
After living with them for a few days, I think most will not notice the ripples above the main lamp - it is very subtle. I notice them, but they don’t really bother me. I think I’ve seen them on other cars in the line up. Also, I actually prefer the shiny black finish of the problem area because it matches the rest of the shiny black innards of the unit.
I noticed a colour change right when I fired up the car to go home from the dealership. At first I thought it was just me – but then my girlfriend commented about how white the lights are now. Friends even asked if I recently swapped the bulbs for something brighter.
I'm just glad the problem is solved and my car looks better…. and I didn’t have to argue with the dealership or pay a penny!
04-01-12, 05:04 PM
#345
By FAILED I mean the new set IE the set of 12s with the Black colored coating over the day light run times not the org. Gunmetal color that came with the 2011 failed it had a bad seal from factory which allowed moisture to get inside lights came on and worked but had a faulty seal somewhere which like I said allowed moisture to get inside and build up on my driver side light housing. . . . hope this helps and yes I had 2 sets of GUNMETAL colored ones fail with bubbbling paint and pealing infront of the HID light the 3rd set which was a 2012 set with the black coating failed due to the faulty seal took car back and they swapped out with another new set of 2012s black coated lights and hopefully keeping fingers crossed nothing more happens from it!!!!
