2011 Headlamp Bubbling Defect
11-23-11, 01:25 PM
#151
Driver
Join Date: Apr 2009
Location: wa
Posts: 118
Likes: 0
Received 0 Likes
on
0 Posts
11-23-11, 01:40 PM
#152
Driver
Join Date: Apr 2009
Location: wa
Posts: 118
Likes: 0
Received 0 Likes
on
0 Posts
Maybe your service advisor was real nice or yours was bubbled really bad because when I went to LOS the service advisor said my headlights were not bad enough to warranty. 
Guess I should be lucky to have such a responsive dealership on my door step. Sorry about your experience. Still can't get over how much these things cost. Wow!
On a side note, I bought the car from Lexus of Bellevue, which is a monster dealership. Looks like a shopping mall! When I called to book it for the 5K service, they transferred me to the service department where the phone just rang and rang then bounced me back to the front desk. She said did no one pickup? And I responded no, it's ok, I'll call Lexus of Seattle. Sorry Lexus of Bellevue. I did let them know later on about my experience but got no feedback which was a little surprising.
So yes, I think you can have a dealership that is more customer driven compared to others.
It's easy to talk about bad experiences, but thought it would be nice to mention a good experience for once. Even thought about starting a thread where folks could talk about their positive experiences and naming the dealership in the notes.
11-23-11, 05:52 PM
#153
Pole Position
Join Date: Jul 2011
Location: TX
Posts: 373
Likes: 0
Received 0 Likes
on
0 Posts
I just found this thread today. I've got a 6 month old is350 and checked them out today for this and ... sigh ... wth... massive bubbles all over the black coating! Will be notifying the dealer about this asap.
Add me to the list
So if they are replacing them with new OEM ones. Am I going to have to go get new headlights every 3 or 4 months.... lol
Add me to the list
So if they are replacing them with new OEM ones. Am I going to have to go get new headlights every 3 or 4 months.... lol
11-24-11, 12:15 AM
#154
Quite bad, I guess I should dig out my camera and post a picture. That said, I have always had awesome service at Lexus of Seattle. When I had my ISF, the clear coat on the rear wheel had flaked off a little in a couple locations. Again, they looked at it and realized it was not my fault and not normal wear and tear. They replaced the wheel! And those puppies are $1800 each.
Guess I should be lucky to have such a responsive dealership on my door step. Sorry about your experience. Still can't get over how much these things cost. Wow!
On a side note, I bought the car from Lexus of Bellevue, which is a monster dealership. Looks like a shopping mall! When I called to book it for the 5K service, they transferred me to the service department where the phone just rang and rang then bounced me back to the front desk. She said did no one pickup? And I responded no, it's ok, I'll call Lexus of Seattle. Sorry Lexus of Bellevue. I did let them know later on about my experience but got no feedback which was a little surprising.
So yes, I think you can have a dealership that is more customer driven compared to others.
It's easy to talk about bad experiences, but thought it would be nice to mention a good experience for once. Even thought about starting a thread where folks could talk about their positive experiences and naming the dealership in the notes.
Guess I should be lucky to have such a responsive dealership on my door step. Sorry about your experience. Still can't get over how much these things cost. Wow!
On a side note, I bought the car from Lexus of Bellevue, which is a monster dealership. Looks like a shopping mall! When I called to book it for the 5K service, they transferred me to the service department where the phone just rang and rang then bounced me back to the front desk. She said did no one pickup? And I responded no, it's ok, I'll call Lexus of Seattle. Sorry Lexus of Bellevue. I did let them know later on about my experience but got no feedback which was a little surprising.
So yes, I think you can have a dealership that is more customer driven compared to others.
It's easy to talk about bad experiences, but thought it would be nice to mention a good experience for once. Even thought about starting a thread where folks could talk about their positive experiences and naming the dealership in the notes.
11-28-11, 05:11 AM
#155
Driver School Candidate
Join Date: Nov 2011
Location: NJ
Posts: 48
Likes: 0
Received 0 Likes
on
0 Posts
A tsb is comming out soon. New headlights are available. Some 2012 models already have them. They changed the lens to leaken the direct light onto the projector.
old lense
new lense
You will see ripples in the lense
old lense new lenseYou will see ripples in the lense
Last edited by kamileon; 11-28-11 at 05:21 AM. Reason: added pictures
11-28-11, 06:17 AM
#159
Lexus Test Driver
Join Date: Dec 2010
Location: AZ
Posts: 1,067
Likes: 0
Received 0 Likes
on
0 Posts
11-28-11, 07:07 AM
#164
