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does Lexus dealers give out loaner car even if you didn't buy the car from them?

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Old 02-04-11, 07:57 AM
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stlgrym3
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Default does Lexus dealers give out loaner car even if you didn't buy the car from them?
at least BMW dealers were like that. i'm in the process of purchasing a 2010 IS350 from a dealer but would like to take it to service in my local dealer (only 3 miles away). sure they'll do service on it but will they treat you differently because you didn't purchase the car from them?
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Old 02-04-11, 08:02 AM
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pli
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i didnt buy my IS350 from my local dealer, but i bring it there..they still give you loaners.
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Old 02-04-11, 08:13 AM
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Yes...but it is at the dealer's discretion...
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Old 02-04-11, 08:19 AM
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YooNiBaLL
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yes, most dealers will still give you a loaner.
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Old 02-04-11, 08:22 AM
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DOUGLis350
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My dealer gives me a loaner and I didn't even buy my 350 from a Lexus dealer. You'll be fine.
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Old 02-04-11, 08:22 AM
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In the US at least they are required to provide a loaner if the service will be >8 hours or overnight.

Anything "better" than that is at dealer discretion (mine for example provides them for any service of 2 hours or more, regardless of where the car came from)
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Old 02-04-11, 08:35 AM
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I didn't buy my car from a Lexus dealer and they give me a loaner if the service is more than 2 hours. Got to drive some nice GS's and RX's.
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Old 02-04-11, 08:40 AM
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Originally Posted by Kurtz
Anything "better" than that is at dealer discretion (mine for example provides them for any service of 2 hours or more, regardless of where the car came from)
same here, they never asked where I bought the car from
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Old 02-04-11, 09:12 AM
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Originally Posted by quick123
Yes...but it is at the dealer's discretion...
this............
 
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Old 02-04-11, 09:16 AM
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MashinA
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id like to get a loaner but the thought of leaving my car at the dealer for such a long time makes me cringe!!!
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Old 02-04-11, 09:26 AM
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The price of the loaner is included in with the service. You're still paying for it
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Old 02-04-11, 09:27 AM
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i def dont pay for my loaner
i check for that
FREE LOANER FTW
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Old 02-04-11, 09:30 AM
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Originally Posted by Imnutz4jdm
i def dont pay for my loaner
i check for that
FREE LOANER FTW
Not as a separate line item, no. But nothing in life is free...

So many people complain about how much more it cost to get service done at a dealership. Where do you think the money is going?

I've never had a local repair shop offer a new RX to ride around in.
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Old 02-04-11, 10:16 AM
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I got a loaner for work that lasted a week and didn't buy it from the dealer.
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Old 02-04-11, 10:52 AM
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Are all loaners "Lexus" brand? At my dealer they have some Lexus loaners. When they run out, they use a rental car company, Not Lexus...
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