kl323

I'm about to bring my car in for the 6th time for a window problem. They are never able to duplicate the window motor buzzing that I hear at times. I finally caught it happening one day and had my cell phone to record it.

The first 5 times, they deny any issue and simply "reprogrammed" the windows.

Has anyone ever had experience where a problem can't be duplicated when it is in the shop!? Can they actually deny the validity of my video evidence?

Evitzee

Is your cell phone evidence crystal clear in showing/describing the problem? If so they should act on it.

kl323

Yeah, it's plenty clear.

One thing I didn't do was show the plates in the recording. I did record the mileage though. I only put 10 miles on it after driving it home from the dealership.

I even did a narration. I'm desperate to get it fixed. I'm sick of going back and forth with this window prob.

Kurtz

iTrader: (1)

it'll just depend on the dealer... but I know a couple guys got the cold start rattle TSIB done due to their having videoed it so it's worth a shot

furryjet

iTrader: (2)

I recorded my cold start rattle, brought it to the dealer and they agreed to do the TSIB for me.

SILVRLININ

iTrader: (5)

In my books, it's 3 strikes your out. If the issue has not been rectified, contact Customer Relations at HQ's...You got to remember that dealerships are independently managed. Watch how quick a Service Mgr turns around after receiving a memo from HQ's and rightfully so.