IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Windshield trim chipping under coverage?

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Old 12-14-10, 09:14 PM
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Jensennn
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Default Windshield trim chipping under coverage?

My trim started cracking and I told the stealership about this but they told me some BS about how it happens and how its not covered under the warranty and some other crap, so my question to you all, Is the trim around the windshield covered under the bumper to bumper warranty? Have you had to have this replaced?
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Old 12-14-10, 09:18 PM
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MiiK350
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+1 detailed my car this weekend and noticed the same thing.
Old 12-14-10, 09:19 PM
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JMcDonald
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A lot of people say that it is under coverage of warranty. I would go back and tell them to fix it
Old 12-14-10, 09:41 PM
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Micaiah
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This may help. https://www.clublexus.com/forums/is-...-warranty.html
Old 12-15-10, 10:47 AM
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305is350
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I Had the same problem on my 08, and they agreed to replace it under the bumper to bumper warranty, and BTW the new ones look with a better quality material.
Old 12-15-10, 11:08 AM
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intellis
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Default Good call out

Originally Posted by Micaiah
I was getting ready to post the same thread lol

Alot of owners here are having the same problem, me included. Mine is terrible check out the pics I posted...
Old 12-15-10, 11:26 AM
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meangene
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I was going to wait for my oil change and have them do it all at once, but I decided to go ahead and schedule it for this Saturday. Hopefully they do the dash issue and this all in one shot without keeping my car too long.
Old 12-15-10, 08:19 PM
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racerboi07
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I went to the dealer and they said it wasn't covered.

these are excluded under warranty.. =\ whats the point of having it.

Body and Interior:
bumpers, carpet, chrome, dash cover and pad, door trim, handles, fabric, glass (including windshield), headliner, hinges, interior and exterior trim and moldings, cupholders, ashtrays, covers and vents, lightbulbs, nuts, bolts, clips, retainers and fasteners, paint, rust and corrosion damage, seat covers, shiny metals, weather stripping.
Old 12-15-10, 08:42 PM
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ISThree
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Originally Posted by racerboi07
I went to the dealer and they said it wasn't covered.

these are excluded under warranty.. =\ whats the point of having it.

Body and Interior:
bumpers, carpet, chrome, dash cover and pad, door trim, handles, fabric, glass (including windshield), headliner, hinges, interior and exterior trim and moldings, cupholders, ashtrays, covers and vents, lightbulbs, nuts, bolts, clips, retainers and fasteners, paint, rust and corrosion damage, seat covers, shiny metals, weather stripping.
do you mind telling us which dealer is this?
Old 12-15-10, 09:20 PM
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racerboi07
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Crown Lexus in Ontario California. I also asked them about my headlight cause the reflector of the signal popped out and they wouldn't fix that for me either.
Old 12-15-10, 09:22 PM
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racerboi07
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Oh forgot. I asked them about my dash rattles and squeaks also said no and when I turn it makes a popping/crack noise and they said sounds doesn't matter.
Old 12-15-10, 10:18 PM
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ISThree
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oh geez... you should take it to another dealer. give a try!
Old 12-15-10, 11:36 PM
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ekwlee
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I had mines replaced kuz it was going through the same crap...the service guy said...as long as u have the factory warranty it's covered
Old 12-16-10, 05:27 AM
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I have an appointment scheduled for Saturday. I hope they don't give me any problems with it.
Old 12-16-10, 06:08 AM
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Micaiah
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Meangene did you let them know about the windshield or are you taking it in for the oil change and then going to mention it?

The reason I ask is because the place I took mine to had to send pictures to corporate and get permission first....they needed to get the code number from them to get reimbursed before they would do the work. And I think corporate is closed on Saturdays. Plus they may have to order the part. It was just a fluke that they had the part already in stock at the place I took it. They normally don't.


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