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My used Lexus IS250 has a soft, sticky dash that scratches and mars easily.

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Old 11-21-11, 08:20 AM   #106
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Just wanted to provide some hope. After back and forth with the dealer, corporate and the LExus twitter, my dealership ended up swapping out the dash under warranty for $0. Keep pushing, guys.
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Old 02-11-12, 01:24 AM   #107
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sorry to bring back a dead thread, but i just got my 2IS a couple weekes ago and notice this happening to my dash and door panels. the car is an 06 with 73k on it, anyone in South Florida know of a dealership that would help me out?
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Old 02-11-12, 02:42 AM   #108
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Nope the dealership and corporate said thats normal wear and tare
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Old 02-11-12, 12:04 PM   #109
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Nope the dealership and corporate said thats normal wear and tare
thats sad cause my 92 maxima dash is still perfect.
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Old 02-27-12, 09:31 PM   #110
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I heard that Lexus released a TSIB for the melting dash/door problem, but I can't seem to find it. Does anyone have it? Please let us know. Thanks!
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Old 03-30-12, 08:39 PM   #111
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hey guys i am from malaysia, and my is250 also has this problem of a sticky and brittle plus easy to scratch dashboard!!! this annoying problem can be countered by a complete wrap over in alcantara/ suede or leather cut and stitched to a perfect fit for the entire shape of the dash. A change of the dashboard is not worth it as it is expensive and also very very tidious...plus the problem comes back soon enough to irritate the daylights out of you..
very very annoying problem!
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Old 03-31-12, 06:53 AM   #112
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Originally Posted by jeweltag View Post
hey guys i am from malaysia, and my is250 also has this problem of a sticky and brittle plus easy to scratch dashboard!!! this annoying problem can be countered by a complete wrap over in alcantara/ suede or leather cut and stitched to a perfect fit for the entire shape of the dash. A change of the dashboard is not worth it as it is expensive and also very very tidious...plus the problem comes back soon enough to irritate the daylights out of you..
very very annoying problem!
So, you have done that with success? I would love to see the pic as I am interested going that route.
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Old 03-31-12, 07:44 AM   #113
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Quote:
Originally Posted by jeweltag View Post
hey guys i am from malaysia, and my is250 also has this problem of a sticky and brittle plus easy to scratch dashboard!!! this annoying problem can be countered by a complete wrap over in alcantara/ suede or leather cut and stitched to a perfect fit for the entire shape of the dash. A change of the dashboard is not worth it as it is expensive and also very very tidious...plus the problem comes back soon enough to irritate the daylights out of you..
very very annoying problem!
+1 for pics!
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Old 11-11-12, 09:43 AM   #114
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Hey everyone I have a 2007 IS250 that was originally bought from Florida but has been in Jamaica with me since 2010. The sticky dash problem, along with scratches and pieces of the dashboard coming off has been happening. Also, I have this problem on my door panels as well.

I read here that the Mr. Clean Magic eraser can take off the sticky film and another forum said lime juice. Has anyone tried these methods?

Also I went on ebay as well as googled but cannot seem to find a place that sells the entire dash. Can anyone assist?

There are no Lexus dealerships in Jamaica so to fix this problem I am going to have to replace the dash or rewrap the dashboard in a different material.

Thanks in advance for your help.
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Old 11-11-12, 09:49 AM   #115
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I would find it hard to believe that acid (lime juice) would help the problem....really all you can do is keep it out of sun with a visor and try not to touch it. They also sell the cloth type covers on ebay, that might be a good solution but I never liked the look on other cars.

I had mine replaced free by Lexus of Tampa Bay.
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Old 11-12-12, 09:29 AM   #116
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06 is350 with 110,000 miles. mechanically sound but my dash is a different story. im in for some answers regarding this sticky dash issue. Anyone have luck getting a goodwill replacement or any kind of help from lexus while out of warranty ? Paying full price is obnoxious.
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Old 11-13-12, 07:35 AM   #117
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just something to share, when dashboard is sticky and melting, finger prints will be all over the surface. Before and after.
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Old 11-20-12, 08:20 AM   #118
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My sticky dash is now making it very difficult to drive when the sun is very bright.

Eg.

I am just wondering if anyone knows of any product that can remove the sticky film? I tried the mr. clean magic eraser and it didnt work.

I am going to try the lemon juice suggested next. I read on another forum that the 3m adhesive cleaner may work as well. So I am going to try and find that product.
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Old 11-20-12, 02:24 PM   #119
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Well I got a call from Lexus today denying any assistance in the replacement of my melting dash. Reason being my car was far out of warranty and such an issue is not even covered under warranty. What are my options now..... I tried the Lexus of Akron-canton
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Old 11-20-12, 07:30 PM   #120
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Quote:
Originally Posted by Offspring View Post
Well I got a call from Lexus today denying any assistance in the replacement of my melting dash. Reason being my car was far out of warranty and such an issue is not even covered under warranty. What are my options now..... I tried the Lexus of Akron-canton
That is a lie, it is covered under warranty according to Lexus Service Bulletin dated December 2, 2011.

The warranty is a joke though 48 months or 50,000 miles whichever comes first. I have attached the service bulletin. Hope it works out for you.
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File Type: pdf L-SB-0144-11.pdf (154.5 KB, 319 views)
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Old 11-20-12, 07:30 PM
 
 
 
 
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armoral, car, dash, dashboard, detail, fix, inside, is250, is350, lexus, melt, melted, rubber, scratches, soft, sticky, surface

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