IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

2007 Lexus IS350 ML Package Navigation touchscreen stops responding/working.

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Old 10-20-09, 03:37 PM
  #16  
ssblitz
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Went back to the dealership today to have the screen replaced. Took about 2 or 3 days for the screen to arrive.

Everything is working like it was before it failed.

Was in and out of the shop in about 90 minutes or so.

I also got a new battery under warranty as well after I asked the service rep to have the technician check the condition of the battery.

I am glad everything is back to normal.
Old 10-21-09, 07:13 AM
  #17  
jamessinh
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Originally Posted by ssblitz
Went back to the dealership today to have the screen replaced. Took about 2 or 3 days for the screen to arrive.

Everything is working like it was before it failed.

Was in and out of the shop in about 90 minutes or so.

I also got a new battery under warranty as well after I asked the service rep to have the technician check the condition of the battery.

I am glad everything is back to normal.
Glad to hear everything worked out for you. I'm still waiting for my unit to arrive.
Old 10-21-09, 02:20 PM
  #18  
2SwiFt29
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Happened to me once as well. No problem with them replacing the unit.
Old 11-02-09, 12:35 PM
  #19  
vertcobra9
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just wanted to give an update... My touch screen stopped responding... I ended up buying a screen from a fellow member on here... I just got around to installing it today... and everything works perfectally. If you are out of warranty... don't let lexus trick you into spending 3,000 dollars for a replacement. All you need is a new touch screen.
Old 08-05-10, 09:03 PM
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allst4r
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this just happen to me today.. my nav screen stop working. at frist my screen would act very wierd.. i would be able to press lets say the bottem left corner but the screen would react as if i hit the bottem right corner.. so there is something definitely off. im under 50k and 48 month so i will be getting this check out by the dealership.. soon. probbly on monday since i cant friday. damn good thing too since 1k more mile ill hit 50k. hahaha you guys should get this check out.. and oh yea i dont have the ml dvd just plain old nav.
Old 08-06-10, 01:50 AM
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350PsDMeuP
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Originally Posted by vertcobra9
just wanted to give an update... My touch screen stopped responding... I ended up buying a screen from a fellow member on here... I just got around to installing it today... and everything works perfectally. If you are out of warranty... don't let lexus trick you into spending 3,000 dollars for a replacement. All you need is a new touch screen.
where do you get just the touch screen?
Old 08-06-10, 11:39 AM
  #22  
wakaru8
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Originally Posted by 350PsDMeuP
where do you get just the touch screen?
Yea, do tell!
Old 11-02-10, 08:21 AM
  #23  
sam379
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Originally Posted by allst4r
this just happen to me today.. my nav screen stop working. at frist my screen would act very wierd.. i would be able to press lets say the bottem left corner but the screen would react as if i hit the bottem right corner.. so there is something definitely off. im under 50k and 48 month so i will be getting this check out by the dealership.. soon. probbly on monday since i cant friday. damn good thing too since 1k more mile ill hit 50k. hahaha you guys should get this check out.. and oh yea i dont have the ml dvd just plain old nav.
hi Al, how did you solve this problem?
Old 02-23-11, 07:24 PM
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jaymzb0nd
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I know this thread is old but the same thing just happened to my wife's car and unfortunately the warranty as expired. We received a quote of $2300 for the navigation unit. I'm hoping somebody on here with experience has a cheaper alternative. Any help is appreciated.
Old 03-28-11, 06:58 PM
  #25  
alf713
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My screen also went out.
Where can I get a replacement screen?
Old 03-28-11, 11:23 PM
  #26  
davyjordi
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sewell's website
Old 03-29-11, 01:12 AM
  #27  
allst4r
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Originally Posted by sam379
hi Al, how did you solve this problem?
sorry if this might be to late. but the dealer took care of it. just replaced the whole nav unit.
Old 09-29-11, 11:24 AM
  #28  
NathanH
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My problem is still not solved. Lexus offered to covered half of the cost, but still ended up over $1000. I am in the process esclating it to the management level, it is now became a safety issue, distracting while operating, unable to adjust A/C....etc................Anyone share their similar problem.
Old 02-13-12, 10:09 PM
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speedstar
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Sorry to bump, but.. there's no "easy way" answer if you're not under warranty?

either pay the $x,xxx or deal with it?
Old 02-14-12, 10:22 AM
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embolism
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I think the easy answer is to replace just the touch screen by ordering it from Sewell and swapping it out yourself. There should be instructions on how to take apart your console here. Check the stickies section.


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