Just want to get it off my chest about this guys, its not a big deal, but another reminder how a simple task can go wrong at the dealer.
I took my car in for 15k oil change only, and tonight i noticed oil where i park in the garage. The good thing the oil is clear, so they did change it...but its been leaking for at least 600 miles. So I have to bring it in tomorrow, and probably waste 2 hrs waiting since its a Friday...always busy.
Not sure how much been leaking, but damn!!!
Does anyone else had this happened to them? how did you guys handle it? Should I ask for something like discount for next service? or just take an apology from the service guy and walk away?
Unacceptable in my opinion, when you fill out those evaluations be sure to include this incident.
mistakes....everyone makes mistakes, as long as it's fixed and they apologize about it...should just let it go. Bad evaluations could hurt someone's career. Just my 2c
mistakes....everyone makes mistakes, as long as it's fixed and they apologize about it...should just let it go. Bad evaluations could hurt someone's career. Just my 2c
This is true but if a entry-level technician working at Lexus cannot complete a simple oil change without properly tightening the drain plug or the filter element canister they shouldn't be doing oil changes on 40k+ cars. My 2 cents.
edit: i'm a little harsh to judge with this type of scenario because i've done entry-level tech work including oil changes and i've encountered a ton of lazy and careless techs which don't take pride in the work they do causing complaints and a bad rep towards the company they work for
This is true but if a entry-level technician working at Lexus cannot complete a simple oil change without properly tightening the drain plug or the filter element canister they shouldn't be doing oil changes on 40k+ cars. My 2 cents.
edit: i'm a little harsh to judge with this type of scenario because i've done entry-level tech work including oil changes and i've encountered a ton of lazy and careless techs which don't take pride in the work they do causing complaints and a bad rep towards the company they work for
agreed with your edit part!
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newb Lexus owner migrating from VWvortex.com
I am curious how the customer is handled in this case.
So far it doesn't reflect well on the service department, considering that double-check procedures must be part of the process.
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2007 IS350 (sport pkg) smoky granite mica/gray
2008 C300 Sport mars red/black
2002 KJ Sport (3.7L 4wd) white/gray
Enjoying Lexus ownership and valuable interaction with owners on CL Lexus Model Forums, and occasionally amused by time-wasting CHIT CHAT General Forum too.
mistakes....everyone makes mistakes, as long as it's fixed and they apologize about it...should just let it go. Bad evaluations could hurt someone's career. Just my 2c
there's really no excuse for a simple job that you're paying for. but i always try to say "everyone has their bad days" sorry u had to come in on the tech's bad day.
Hey guys, thanks for the responses. Yeah everyone make mistake, especially during a simple oil job...one of those too much repetition 'mistake'.
But gc86 is right, we expect them to be professional at a Lexus dealer, I didn't take my car in for an oil change at Jiffy Lube. Especially, if I didn't noticed the oil now, I could've damage my engine later.
About to head out to the dealer, I feel like asking them for a loaner for the whole day, take it to the Bay area for a date.
Hey guys, thanks for the responses. Yeah everyone make mistake, especially during a simple oil job...one of those too much repetition 'mistake'.
But gc86 is right, we expect them to be professional at a Lexus dealer, I didn't take my car in for an oil change at Jiffy Lube. Especially, if I didn't noticed the oil now, I could've damage my engine later.
About to head out to the dealer, I feel like asking them for a loaner for the whole day, take it to the Bay area for a date.
Entirely possible it's not the dealers fault.
Could have been a bad gasket and the leak might not have shown up while in the shop. I don't believe you mentioned how much oil was under the vehicle, but it appears that it wasn't enough for you to feel that you needed to add any to drive safely.
mistakes....everyone makes mistakes, as long as it's fixed and they apologize about it...should just let it go. Bad evaluations could hurt someone's career. Just my 2c
But make sure to state how they handle the problem. Bad evaluations is part of having a job in customer service.
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2007 Lexus IS350 Luxuary Plus Package
Navi, ML, Tungsten Pearl, Lip Spoiler, 35% & 5% Tint, Tanabe Touring Medalion Exhaust, Tanabe CoilOvers, 5K Low Beams V-HID, 5K Xtreme HID Fogs, 5K Ambient High Lights, 19" Work Varianza T1-S Wheels, Falken FK452 Tires, Joe-Z Intake, K&N Drop In Filter, Aerotech Red Out Tail Lights, White LED Interior Lights, White LED Puddle Lights, and Prestigious Society Navi Hack.
Dealer Service Oil Change- Now Oil leak
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