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yea thats true... M1 customer service is horrrrrible... personal experience. GL!
EDIT: I edited my response because I originally interpreted your post to be sarcasm (since you originally recommended M1), but after re-reading your post, I honestly can't tell if you're seriously agreeing with me, or if you're being sarcastic, so I will just leave it at this:
To this day, I still never received a response to my many inquires about my order with M1. I consider that poor customer service. My original post was an attempt to help out a fellow CL member by posting my experience so he can get his kit without hassle.