Is this covered under warranty?
04-15-11, 04:00 PM
#78
Driver
Join Date: Apr 2011
Location: FL
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Pardon the foliage, it got caught in the rain today. Driver's side. Pass looks the same all the way up.
oh and the gas cap too, anybody ever seen anything so gross? and it passed CPO inspection AND when the salesman took it to fill the tank after the sale. sheesh.
oh and the gas cap too, anybody ever seen anything so gross? and it passed CPO inspection AND when the salesman took it to fill the tank after the sale. sheesh.
04-15-11, 07:50 PM
#80
Well, got the recall done. My service advisor told me that they have to order the parts and they are pretty booked for the next two weeks. So, they scheduled me to come in on the 28th and told me i would get a loaner car since it will be a two day process since the side mirror strip is peeling also. If u dont understand which part im talking about it the chrome trim around on the bottom part of the windows its covered with rubber.
04-16-11, 02:47 PM
#81
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What about the trim on the door? The verticle piece that runs behind each door glass, glossy black? I noticed that the vinyl overlay is starting to bubble, looks like rust creaping underneath but I was told from a friend that this was typical since the vinyl piece tends to just shrink up and start to peel. Hopefully I can get a picture up soon to see.
But has anyone noticed this or had it repaird under warranty?
But has anyone noticed this or had it repaird under warranty?
04-27-11, 01:16 AM
#82
Per calvin2376,
First I took my car to my dealer, they looked at it and told me that "there is nothing we can do at this level"... one of the reps told me to call Lexus.
I call Lexus Customer Care at 1 800 255 3987 option 3. I began to explain to them that my windshield molding was "aggressively cracking and tearing". I also explained to them that I wash my car and wax it regularly and that I have a car cover that I use everyday to protect it from the damaging UV rays. I also explained to them that I own a 1994 Dodge Duster and the trim on it looks better than this high end Lexus that I just paid top dollar for. I then went on to discuss that numerous people are having the same issue in other states. I made the point that " this is an issue with the quality of the windhshield trim that Lexus decided to purchase". The Lexus rep took note and said that he would contact my local area service technician, so that the service technician would contact my dealership.
About a week later Lexus called me, and said that "We would pay for the cost of the parts which is $225" and I would pay for the labor. Lexus said they would forward the information to the dealership and that I can come up there anytime to have it replaced.
Once again, I am out of warranty and I do not have an extended warranty.
First I took my car to my dealer, they looked at it and told me that "there is nothing we can do at this level"... one of the reps told me to call Lexus.
I call Lexus Customer Care at 1 800 255 3987 option 3. I began to explain to them that my windshield molding was "aggressively cracking and tearing". I also explained to them that I wash my car and wax it regularly and that I have a car cover that I use everyday to protect it from the damaging UV rays. I also explained to them that I own a 1994 Dodge Duster and the trim on it looks better than this high end Lexus that I just paid top dollar for. I then went on to discuss that numerous people are having the same issue in other states. I made the point that " this is an issue with the quality of the windhshield trim that Lexus decided to purchase". The Lexus rep took note and said that he would contact my local area service technician, so that the service technician would contact my dealership.
About a week later Lexus called me, and said that "We would pay for the cost of the parts which is $225" and I would pay for the labor. Lexus said they would forward the information to the dealership and that I can come up there anytime to have it replaced.
Once again, I am out of warranty and I do not have an extended warranty.
05-31-11, 03:17 PM
#84
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Location: NORCAL, Shark Tank
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Just got back from the service dept and my service rep said if the car was still under warranty they would replace it but since it expired in Jan of this year, they cant do anything. Guy was kind of a douch and seemed like he didnt even want to help me. I asked how much was an oil change since Im due in about 400 miles and he just walks away. Maybe he didnt hear me but I was standing right next to him. good to hear others have gotten this problem fixed, warranty or not. I guess im just SOL. My biggest concern right now would be to file a complaint for that jerk off's definition of customer service.
05-31-11, 07:23 PM
#85
Just got back from the service dept and my service rep said if the car was still under warranty they would replace it but since it expired in Jan of this year, they cant do anything. Guy was kind of a douch and seemed like he didnt even want to help me. I asked how much was an oil change since Im due in about 400 miles and he just walks away. Maybe he didnt hear me but I was standing right next to him. good to hear others have gotten this problem fixed, warranty or not. I guess im just SOL. My biggest concern right now would be to file a complaint for that jerk off's definition of customer service.
You could also contact your area Lexus representative and plead the case that this is a defect in materials/workmanship, and you can provide these threads as evidence.
