Windshield cracked - Insurance refuses to put in OEM glass.... help!
#1
Windshield cracked - Insurance refuses to put in OEM glass.... help!
I was cruising down the freeway a couple of days ago, when a rock hit, and made a crack on my windshield... In just a few hours it grew to over a foot and a half long crack (there was heavy rain that day).
Now, AAA is refusing to put in OEM glass, and wants me to put in safelight glass (made by delron). No ppg either, they "denied" it. I was on the phone for 45 minutes explaining the wind-reduction / film in the glass, etc, and they wouldn't budge, saying the safelight glass meets all OEM specifications, and all they have in their contract is to put in glass that is similar to OEM...
Should I believe them, and go ahead with the safelight glass? Or is there something else I can do? Anyone here have safelight? Any ripples or distortions?
Oh, and to get it done at lexus on my own will cost $1400...
Now, AAA is refusing to put in OEM glass, and wants me to put in safelight glass (made by delron). No ppg either, they "denied" it. I was on the phone for 45 minutes explaining the wind-reduction / film in the glass, etc, and they wouldn't budge, saying the safelight glass meets all OEM specifications, and all they have in their contract is to put in glass that is similar to OEM...
Should I believe them, and go ahead with the safelight glass? Or is there something else I can do? Anyone here have safelight? Any ripples or distortions?
Oh, and to get it done at lexus on my own will cost $1400...
Last edited by GiantsFan; 02-24-09 at 06:47 PM.
#4
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Unfortunately, most insurance companies use after market glass if it's available. If it's in their policy, there's really not a whole lot you can do to argue the point. Here's one option if you're set on getting an OEM glass. You could find out how much the after market glass is versus the cost of an OEM one, and pay the difference between the two out of pocket to replace with OEM. If not, your only other shot would be if Safelite doesn't have it in stock, and if Lexus does, then you can argue the point that the vehicle is unsafe to drive, and Lexus has it in stock........maybe they'll go for that. Good Luck
#5
Lexus Champion
um, no. they aren't allowed to do that. fight the **** out of that. don't settle for anything less than OEM...especially something like that.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
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#8
2IS OG
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um, no. they aren't allowed to do that. fight the **** out of that. don't settle for anything less than OEM...especially something like that.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
Javier
#11
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um, no. they aren't allowed to do that. fight the **** out of that. don't settle for anything less than OEM...especially something like that.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
i had to get my windshield replaced a couple months back due to a crack, and they tried to get me to put that safelight too....i said "DO NOT put anything other than a LEXUS windshield in my car, otherwise, i will not take my car back." they called my insurance (AAA) and they settled for it w/o any problems.
Good luck to you.
Um, yes they are allowed to do that. It all depends on the OP's insurance contract. Most insurers have a clause in the insurance policy that allows them to use non-OEM replacement parts. Ask your insurance company to send you a policy of your contract. If it has that clause, you're screwed. You can fight it if you want, but they still have the policy on their side.
Javier
Javier
#12
what's the big deal? just get after market glass and pay for it yourself instead of taking it through with insurance. they'll just hike up your premium if you have them pay for it. in the long run it's cheaper to pay for something like that yourself
#13
Since the cost of safelight glass is below my deductible.. I am paying it out of my pocket... $250 for safelight -vs- $1400 for OEM lexus glass (both quotes for parts + labor).
About the clause.. yes... im almost 95% sure its there.... they can use "OEM equivalent"... so unless I want to pay $1400... I have to go with safelight..
About the clause.. yes... im almost 95% sure its there.... they can use "OEM equivalent"... so unless I want to pay $1400... I have to go with safelight..