IS - 2nd Gen (2006-2013) Discussion about the 2006+ model IS models

Superior dealers

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Old 07-20-07, 12:20 PM
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United #10
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I took my car to Lexus of Sacramento. Great service and advisor is very helpful.
Old 07-20-07, 12:59 PM
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Orzel
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Lexus of Seattle, which is actually in Lynwood - So far, great sales and service, professional personnel with a good sense of humor, and my vehicles have always been ready on time. They have great follow-up and even sent my wife some outstanding chocolates when she didn’t get her normal allotment during one visit (yeah, I know, but it’s the small things).
Old 07-20-07, 03:16 PM
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buckeye101
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Lexus of Dayton appears to be top quality, so far based on my experience. I've had a IS250 AWD for 2 months now.
Old 07-20-07, 06:17 PM
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sjgIS350
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Lexus of Portland has been great in all areas. From the initial sale to any follow up items. My sales guy (Kaz) always says 'Hi' when he sees me, remembers my name, checks how things are going, etc.

All service/TSB issues have been handled very profesionally
Old 07-20-07, 07:50 PM
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Old Oiler
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Northside Lexus of Houston, outstanding service, bar none!

Cheers,
Old Oiler
Old 07-20-07, 08:49 PM
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Blk_An_Tan
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Bought mine at Lexus of El Monte, California. Great Service there. I am heading back tomorrow to get my first oil change. I will report and tell everyone how the experience goes.
Old 07-20-07, 09:00 PM
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Carlsbad Lexus (service) has been wonderful for me! They treat me extremely well, they're quick and they offer free car washes to anyone with a lexus! I've been there twice and i don't have on complaint... not even anything close to a complaint. If i buy another lexus, I will most likly get it there (i got my IS from lexus of glendale)
Old 07-20-07, 10:55 PM
  #23  
cancellino
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I have had extreamly good service (from pre-purchase to 5,000 mile service) with Lexus of Las Vegas. Two Thumbs Up!
Old 07-21-07, 08:37 AM
  #24  
SugarRush
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Maryland here:

- Lexus of rockville sales got A+ and their service is B+ in my opinion.

- Sheehy Lexus of Annapolis service got an A+ from me. They deserved the Elite Lexus Dealership title. Not to mention there are few eye-candy ladies behind their front desk and cashier. .
Old 07-21-07, 01:42 PM
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lobuxracer
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Originally Posted by ben_r_
I was actually pretty happy with my service each time I have been to Lexus of Sacramento.
Originally Posted by United #10
I took my car to Lexus of Sacramento. Great service and advisor is very helpful.
Mitch Dean is a personal friend of mine. He's one of the best service advisors I've ever encountered. I can't tell you how many times he's helped me with warranty issues and made things happen that I thought were impossible.
Old 07-21-07, 02:01 PM
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NGG
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Originally Posted by lobuxracer
Mitch Dean is a personal friend of mine. He's one of the best service advisors I've ever encountered. I can't tell you how many times he's helped me with warranty issues and made things happen that I thought were impossible.
As moderator, you may have a contact at Corporate Lexus that you feel would be interested in the impressive testimonials in this thread. If so, suggest that it be referred to him/her for their appropriate action.
Old 07-21-07, 02:09 PM
  #27  
fleadog99
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Sewell Lexus dallas - Best by far, went to Park Place Lexus, what a joke. Dawn Betrice was the best salesperson I have ever met, I refer everyone I know to her. Their service is outstanding. I live in Frisco about 25 minutes N. of the dealership. I had an engine light on and instead of me driving down there. They towed a loaner car to me (brand new ES) and towed mine away. Come to find out it was my gas cap, DUMB. Anyway they treat anyone who has a bought a car from them the same whether it be an ls or a used car.

Big Props to Sewell of Dallas...
Old 07-21-07, 03:03 PM
  #28  
FiveOhNine
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Originally Posted by SugarRush
Maryland here:

- Lexus of rockville sales got A+ and their service is B+ in my opinion.

- Sheehy Lexus of Annapolis service got an A+ from me. They deserved the Elite Lexus Dealership title. Not to mention there are few eye-candy ladies behind their front desk and cashier. .
Just bought mine, so haven't needed service yet, but thanks for the tip!
Old 07-21-07, 09:01 PM
  #29  
RXISF
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Lexus of Chandler was great. The price was agreed to over the phone and I was in and out of the dealership in an hour and a half. They did neglect to follow up with me about adding my rear spoiler (on the we owe list), but when I told them of my disappointment, I was given free window tint. I would definitely buy there again.
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