Got my factory spoiler installed - not flush on the ends
11-23-06, 10:20 PM
#31
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It appears a tape only approach is ok for now, but the nagging question I would have is 'why does Lexus use tape and bolts in the design if tape only is sufficient?'. Permanence as an installed item, or is there some other reason? If tape is completely sufficient why are bolts designed into the system? Enquiring minds want to know!
I ran a taped only roof spoiler for 2 years on a IS300 and when I went to take it off it wasn't easy to get it loose.
11-24-06, 08:36 AM
#33
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The car is now in the dealership again (since yesterday) since the ends started coming up again. This is the 3rd visit there. They are supposed to have it back to me today, but they better have this damn thing right. I don't understand how they can't fix it.
In addition to this, there is a paint blemish under the gas lid on the quarter panel that looks like rust has been painted over - very wierd.
I'm not going here any more if I continue to have issues. I will ONLY use their mobile service since it is extremely convenient.
In addition to this, there is a paint blemish under the gas lid on the quarter panel that looks like rust has been painted over - very wierd.
I'm not going here any more if I continue to have issues. I will ONLY use their mobile service since it is extremely convenient.
11-24-06, 04:34 PM
#34
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So....
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
11-24-06, 06:41 PM
#35
Lexus Champion
Stop ..... Time Out !!!!
So....
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
11-24-06, 11:41 PM
#36
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If this was my car I'd call a halt to this kind of ineptitude and call in the Lexus area rep. Two repaints on the back trunk for license plate screwup and repeated goof ups on the spoiler is unacceptable. It seems obvious they are incapable of doing the simple things, so quit dealing with them directly. You need to get Lexus involved NOW. You have been patient enough.....it's time to lower the boom on the dealership. SPEAK UP.
If you have any other suggestions, they are appreciated. Thanks!
12-08-06, 06:37 PM
#37
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Update:::::::::::::::::::::::::::::::::::
Got a call Friday, Dec 1st saying my car would be done Monday, most likely. Of course its not.
I get a call from Service Manager saying it will be done Wednesday...and they will call me.
Never got a call, so I called them. "Car is in the shop and will be done Friday"
Well, today I called them and they said the car will be done today at 4:30. I asked the service write up guy (not the manager) how the spoiler is fitting - he said its great. He says he'll call me before the end of the day to confirm.
No call. CS Manager calls and asks if the write up guy called, I said no. She says the paint looks great but the spoiler is not fitting properly. She went to look at it and it was not fitting since the holes were drilled to big!!! This is the reason that each other spoiler hadn't fit (3, 4 spoilers now???). No ****!! That's what I told them the second time I took it in....
She says they are going to fill the holes and remount the spoiler.
I can't belive this... they are going to put a metal backing in the inside of the trunk lid, re-drill the mounting holes and mount the spoiler.
My car has like 2500 miles on it and now I have to have a ghetto *** trunk. I realize no one will know but me, but this is ridiculous.
I don't know what to do? I've gotten as high up as I can - so what the heck can I ask for at this point?!? The only good thing is that she did realize there was a problem this time before I drove out of my damn way to pick it up.
Soooo now it won't be ready until Wednesday of next week.
Got a call Friday, Dec 1st saying my car would be done Monday, most likely. Of course its not.
I get a call from Service Manager saying it will be done Wednesday...and they will call me.
Never got a call, so I called them. "Car is in the shop and will be done Friday"
Well, today I called them and they said the car will be done today at 4:30. I asked the service write up guy (not the manager) how the spoiler is fitting - he said its great. He says he'll call me before the end of the day to confirm.
No call. CS Manager calls and asks if the write up guy called, I said no. She says the paint looks great but the spoiler is not fitting properly. She went to look at it and it was not fitting since the holes were drilled to big!!! This is the reason that each other spoiler hadn't fit (3, 4 spoilers now???). No ****!! That's what I told them the second time I took it in....
She says they are going to fill the holes and remount the spoiler.
I can't belive this... they are going to put a metal backing in the inside of the trunk lid, re-drill the mounting holes and mount the spoiler.
My car has like 2500 miles on it and now I have to have a ghetto *** trunk. I realize no one will know but me, but this is ridiculous.
I don't know what to do? I've gotten as high up as I can - so what the heck can I ask for at this point?!? The only good thing is that she did realize there was a problem this time before I drove out of my damn way to pick it up.
Soooo now it won't be ready until Wednesday of next week.
Last edited by mattssi; 12-08-06 at 06:41 PM.
12-08-06, 06:46 PM
#38
Like I first told you almost a month ago... Get your car back and never go back to that dealer EVER again...
Either go to a different dealer to have it fixed, or pay an independent shop that knows what they are doing to fix it...
Either go to a different dealer to have it fixed, or pay an independent shop that knows what they are doing to fix it...
12-08-06, 06:49 PM
#39
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Even if I take it to a new dealer, it will have to be fixed in the same way unless they splurge for a trunk. Which they should. But they wont.
After this, I am NEVER going to Longo.
After this, I am NEVER going to Longo.
12-08-06, 06:55 PM
#40
Honestly, I'd demand a new trunk lid, and if they don't, call Lexus Cust service and tell them the WHOLE story...
Good luck man, I hope you get your car back soon!
12-08-06, 07:54 PM
#41
Lexus Champion
Document....document....document. I'd write this whole episode down with dates, contacts, promises, outcome, etc, etc, etc. Scream loud and get Lexus Customer Service involved. You'll never get satisfaction from the ***** at Longo. They, Lexus Corp, owes you a new trunk lid, not a cobbled up mess that you have now. Putting a metal backing in the current lid would not satisfy me.
I really do sympathize with you.....but you have to take control of the situation yourself. Lexus will NOT come to your rescue unless you lay it on their doorstep and DEMAND they make it right.
Good luck.
I really do sympathize with you.....but you have to take control of the situation yourself. Lexus will NOT come to your rescue unless you lay it on their doorstep and DEMAND they make it right.
Good luck.
12-08-06, 08:18 PM
#43
So....
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
The dealer called me again today. It appears they just replaced the spoiler again (3rd times a charm, right??), and the technician scratched the trunk and it needs to be painted. As far as the blemish, they have to wait for a director or someone to come in next week to make a decision on what to do.
So, in the short time I've had my car, I've had it in my possession as much as the dealer. 2 re-paints, 3 spoilers, poor service 90% of the time.
Damn! I wish I could cut my losses sooner, but I'll have to wait until this spoiler thing pans out.
What a joke. Do NOT go to Longo!!!
12-08-06, 08:29 PM
#44
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Document....document....document. I'd write this whole episode down with dates, contacts, promises, outcome, etc, etc, etc. Scream loud and get Lexus Customer Service involved. You'll never get satisfaction from the ***** at Longo. They, Lexus Corp, owes you a new trunk lid, not a cobbled up mess that you have now. Putting a metal backing in the current lid would not satisfy me.
I really do sympathize with you.....but you have to take control of the situation yourself. Lexus will NOT come to your rescue unless you lay it on their doorstep and DEMAND they make it right.
Good luck.
I really do sympathize with you.....but you have to take control of the situation yourself. Lexus will NOT come to your rescue unless you lay it on their doorstep and DEMAND they make it right.
Good luck.
Yeah what Evitzee said ^^^^^^^^^^^. They definetly need to get you a new trunk lid. Don't email Lexus Customer Service pick up the phone and call them directly. Let them know what exactly is going on with your car, Time spent, Trips to the dealer, Promises made, and all that stuff that's got you to this point
12-08-06, 09:19 PM
#45
The car is now in the dealership again (since yesterday) since the ends started coming up again. This is the 3rd visit there. They are supposed to have it back to me today, but they better have this damn thing right. I don't understand how they can't fix it.
In addition to this, there is a paint blemish under the gas lid on the quarter panel that looks like rust has been painted over - very wierd.
I'm not going here any more if I continue to have issues. I will ONLY use their mobile service since it is extremely convenient.
In addition to this, there is a paint blemish under the gas lid on the quarter panel that looks like rust has been painted over - very wierd.
I'm not going here any more if I continue to have issues. I will ONLY use their mobile service since it is extremely convenient.