Another bad dealership experience. Woodfield Lexus in Schaumburg, IL
04-19-06, 01:21 PM
#16
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The salesman that I was dealing with was fine. Nothing that happened was his fault. He tried to be a little sneaky about the, "that car doesn't come in that combo" pitch but otherwise he was fine. The guy that recinded the verbal agreement and the guy that came across like a big asswipe was JOSH RESNICK. He is the owners son. He is completely unprofessional and has no people skills to speak of. Staty away from this dealership.
Thanks for Lexus Corporate phone number. I will call them right now and tell them my saga. It can't hurt.
Thanks for Lexus Corporate phone number. I will call them right now and tell them my saga. It can't hurt.
04-19-06, 08:04 PM
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Are Lexus salesmen glorified Toyota salesmen? Or are they supposed to be something better? I know for American cars, the dealership is a separate business apart from Ford or Chevy or what have you, and they run things their own way without taking much feedback from the manufacturer.
In my experience, the ABSOLUTE WORST salesmen sell Toyotas. They really think their cars are the best and if you won't pay MSRP, somebody else will. Terrible attitude. All the horror stories you've ever heard of gather together into a Toyota salesman. I call it "Toyota-tude". I will NEVER set foot in a Toyota dealership EVER (nuke them all!)
Lexus is supposed to be something different. Fortunately, my Lexus buying experience was not too bad except for the salesman not returning my calls. After I read him the riot act about that, the situation got much better. We got the car we wanted at a good price and in a reasonable amount of time (2-3 weeks).
In my experience, the ABSOLUTE WORST salesmen sell Toyotas. They really think their cars are the best and if you won't pay MSRP, somebody else will. Terrible attitude. All the horror stories you've ever heard of gather together into a Toyota salesman. I call it "Toyota-tude". I will NEVER set foot in a Toyota dealership EVER (nuke them all!)
Lexus is supposed to be something different. Fortunately, my Lexus buying experience was not too bad except for the salesman not returning my calls. After I read him the riot act about that, the situation got much better. We got the car we wanted at a good price and in a reasonable amount of time (2-3 weeks).
04-20-06, 11:31 AM
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Originally Posted by tgara
Are Lexus salesmen glorified Toyota salesmen? Or are they supposed to be something better? I know for American cars, the dealership is a separate business apart from Ford or Chevy or what have you, and they run things their own way without taking much feedback from the manufacturer.
In my experience, the ABSOLUTE WORST salesmen sell Toyotas. They really think their cars are the best and if you won't pay MSRP, somebody else will. Terrible attitude. All the horror stories you've ever heard of gather together into a Toyota salesman. I call it "Toyota-tude". I will NEVER set foot in a Toyota dealership EVER (nuke them all!)
Lexus is supposed to be something different. Fortunately, my Lexus buying experience was not too bad except for the salesman not returning my calls. After I read him the riot act about that, the situation got much better. We got the car we wanted at a good price and in a reasonable amount of time (2-3 weeks).
In my experience, the ABSOLUTE WORST salesmen sell Toyotas. They really think their cars are the best and if you won't pay MSRP, somebody else will. Terrible attitude. All the horror stories you've ever heard of gather together into a Toyota salesman. I call it "Toyota-tude". I will NEVER set foot in a Toyota dealership EVER (nuke them all!)
Lexus is supposed to be something different. Fortunately, my Lexus buying experience was not too bad except for the salesman not returning my calls. After I read him the riot act about that, the situation got much better. We got the car we wanted at a good price and in a reasonable amount of time (2-3 weeks).
This is especially true at restaurants...
04-20-06, 11:42 AM
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Originally Posted by iainthim
Honestly, does anything really come out of calling Lexus corporate? Horror stories at dealerships across the nation are a dime a dozen. They happen all time, yet there are no improvements to speak of. Same ol same ol since i strated buying cars some 18 years ago. Some dealerships care and want to make a deal, some dont.
04-20-06, 11:48 AM
#21
Originally Posted by DirtySouth
I really think it depends on the dealership. Good customer service and communication comes down to what type of management the dealership has. I'm convinced that any business with good management, that enforces good customer service, will have great "sales-people" &/or employees.
This is especially true at restaurants...
This is especially true at restaurants...
04-20-06, 12:42 PM
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Oh BTW, that Josh Resnick guy told me that $1500 off was the best he could do and the largest discount he has given yet on the IS 250/350. He said that people are still willing to buy via MSRP and they have only given 1 discount larger than $1000 and that was $1500. Now several people on this very thread has said that they got $2000 off of MSRP from Woodfield Lexus. Hmmmm, I wonder who was lying. What a dirtbag.
04-20-06, 01:56 PM
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Originally Posted by VitB6
Oh BTW, that Josh Resnick guy told me that $1500 off was the best he could do and the largest discount he has given yet on the IS 250/350. He said that people are still willing to buy via MSRP and they have only given 1 discount larger than $1000 and that was $1500. Now several people on this very thread has said that they got $2000 off of MSRP from Woodfield Lexus. Hmmmm, I wonder who was lying. What a dirtbag.
05-13-06, 04:28 PM
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Josh Resnick
Hhahahahaha, i know josh resnick i used ot work at woodfield lexus, he could care less about lexus, his dad was in charge of that place but he was in charge of toyota down the street. and i personally knew all the salesmen at lexus, and 2 of 15 i can honestly say i would trust them with purchasing a new car, Terry and Jeff. I personally took pride in working the service drive as a greeter/valet and porter.
05-13-06, 07:16 PM
#27
Originally Posted by CHIS350
I got my 350 from woodfield, only got 1K off but it was overall a good experience
05-13-06, 07:58 PM
#29
Originally Posted by tgara
They really think their cars are the best and if you won't pay MSRP, somebody else will. Terrible attitude.
Originally Posted by Toyota_F1
Lexus Corporate Customer Experience number is 800-255-3987.
05-13-06, 10:15 PM
#30
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i recently bought my car from woodfield lexus, and had GREAT service.. was shown respect and they were courteous to me the entire time. i got about 2k off the msrp for an is250 awd. My salesman name was Paul Szmergalski. Great guy to deal with. If you plan on buying from him, tell him mike lee referred you.
