Lexus dealership fraud? What would you do?
#3
Don't even bother with the SA, go straight to the top, Service Manager and tell him the story and mention you have it all recorded.
Hearing stuff like this just boils my blood. I seriously want to learn how to do certain things on my car on my own.
Hearing stuff like this just boils my blood. I seriously want to learn how to do certain things on my car on my own.
#4
Lead Lap
iTrader: (1)
I've done many brake jobs on Hondas and acuras in the past on my own and other family members cars. I'm an average do it yourselfer and I can't imagine an easier car to do brakes on such as the ISF. The brembo caliper is designed in a way that makes the job so pleasurable. Maybe im doing the job in a way that's incorrect which is preventing me from knowing just how hard the job really is.....
#5
Lexus Test Driver
This is the most ridiculous thing I've read all day. I was expecting the person to beat on the car or something, not a petulant post about how the tech might not be fluent on a ISF. What you did is stereotyping and it's pretty ridiculous.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
#7
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I go to Toyota for oil changes and basic service, most recently an alignment, since there isn't a Lexus dealership nearby. They've always done a great job.
I can definitely understand being upset over the mistakes that were made and that your car wasn't handled with more care, but I wouldn't be sure Lexus tech vs Toyota tech is a factor in this.
I can definitely understand being upset over the mistakes that were made and that your car wasn't handled with more care, but I wouldn't be sure Lexus tech vs Toyota tech is a factor in this.
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#8
This is the most ridiculous thing I've read all day. I was expecting the person to beat on the car or something, not a petulant post about how the tech might not be fluent on a ISF. What you did is stereotyping and it's pretty ridiculous.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
#10
Pole Position
iTrader: (3)
This is the most ridiculous thing I've read all day. I was expecting the person to beat on the car or something, not a petulant post about how the tech might not be fluent on a ISF. What you did is stereotyping and it's pretty ridiculous.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
Even if you got a Lexus tech, they may have never actually worked on an ISF and the tech you had may have worked on ISF before and simply isn't completely fluent on the history back to the design days. You know why? Because this isn't his car and he sees thousands of cars.
Also, you're supposed to check the engine after the oil is up to operating temperature, then shut it down and wait 5-10 minutes for the oil to drain back into the pan. Not wait overnight and check it.
You can complain about the charges for labor cost and have them recheck the work, but the rest of this is ridiculous. Maybe you should do the work yourself.
So the oil change apprentice techs pretty much were thinking your car was a F Sport with an auto since they mentioned they had driven a manual before prolly is250 manual . Wow no respect and knowledge of what Japanese made Macinery they were touching, what a shame.
Ps let me borrow your camera I'm due for an oil change, if they pull this bs
I'll be receiving free oil changes for the remainder of my warranty. You need to open up a can of warms
Good luck
Last edited by ForzaF; 06-22-15 at 09:32 PM.
#11
That's when I noticed my performance car is serviced by a guy who wasn't even train to work on anything this caliber, doesn't know what type of car he is driving/working on, unenthusiastic Corolla tech. Yes, my lexus dealer gave my car to a toyota tech to perform service on it.
#12
Moderator
iTrader: (3)
It would only be "fraud" if they deliberately charged you for a service they had no intention of giving you... so if the labor rates for a Toyota tech are different than those for a Lexus tech and they charged you the higher rate. But really, this car is not an LFA or something requires a special school to learn how to work on. I have had oil changes and simple service performed at a Toyota dealership before and had no problems with it. In my area, the Lexus techs are not necessarily any more skilled or specially trained than the Toyota techs. In fact, Toyota has far more volume, and I'd expect those techs to see far more vehicles on a daily basis.
Now if the tech that worked on your car didn't know what he was doing, and you got a bad brake job, complain to the manager and take it back to get fixed the right way, or get a refund for what you paid. I do not think arguing that the guy who worked on your car was a Toyota guy is the right way to go about this though.
Now if the tech that worked on your car didn't know what he was doing, and you got a bad brake job, complain to the manager and take it back to get fixed the right way, or get a refund for what you paid. I do not think arguing that the guy who worked on your car was a Toyota guy is the right way to go about this though.
#13
Lead Lap
iTrader: (3)
I have read some nonsense in my days but this post is up there with the best of them... I'm sorry you are butt hurt because someone spoke smack on your car Now that we're done with the apologies here is why your brake fluid is filled to the max line of the reservoir. A brake fluid flushing machine is attached to the master cylinder, this machine has pressurized fluid in it, the fluid then flows to each wheel when the bleeder on the brake caliper is opened. When the fluid runs clear the tech knows he is done. Despite your postulation that the tech was an ignoramus, the brakes on your 60k Lexus are no different (other than the fact that their are Brembo calipers) than a Toyota Corolla. If air was somehow introduced into the brake fluid this would cause the low brake pedal you speak of. If you are unhappy with the results, (and I surly would be due to the "pedal going to the floor") I would take it back and ask them to please repeat the service.
I am not sure of the laws in Canada, but in the U.S. You would be guilty of illegal wiretapping by recording someone's face and voice without their consent in a place of perceived privacy, ergo you are walking on a very slippery slope here with this video.
I am not sure of the laws in Canada, but in the U.S. You would be guilty of illegal wiretapping by recording someone's face and voice without their consent in a place of perceived privacy, ergo you are walking on a very slippery slope here with this video.
#14
Tech Info Resource
iTrader: (2)
I've been wondering about this too. Penalties for this can be pretty severe. Might want to check your state/local government before recording something when you are not present.