ap2s2k

iTrader: (3)

Hello everyone
I have a 2012 isf which developed a minor paint bubble in each headlight. My warranty work was approved and replacement will be scheduled next week.
My question is, can I keep my old parts (in this case headlamps) after warranty replacement? I read somewhere that sometimes dealer want to keep the "broken" part for their internal diagnostics.
Please comment

thank you.

thekhmer

iTrader: (2)

They prob wanna keep it if anything the workers know how much it's worth and would keep it themselves

ap2s2k

iTrader: (3)

I also heard you can request to keep the parts replaced in some places, but have no idea about warranty replacement. I'm the one who wants to keep those original parts

Raybean

iTrader: (3)

they have to send warranty parts back to corporate.

MisterSkiz

iTrader: (2)

Here is how it works:

The parts dept keeps the old parts for about a month or so. Toyota corp will ask for the original parts back within that month, if the month passes the parts dept is free to toss the parts. If the parts dept is asked for parts back and they dont have it, they get in some trouble and are charged entire cost of new part. I would call and talk to parts manager on a day and time when they arent busy...during week maybe after lunch...

IsfClyde

we have to sent them back for warranty purpose. if the dealer doesnt then they dont get reinbursed for the warranty claim. so you probably wont get it back

ap2s2k

iTrader: (3)

Thanks a lot guys for your input. Since they will probably want to keep it to prove to corporate, I'm not going to argue with them, but I will ask anyway.