mercurymet

Hello all

Have you heard of our radiators getting brittle at the plastic nipples for hoses? I was having recall work for the radiator fan done by Lexus of Marin. Then I get a call that the nipple broke when the were removing the hoses for recall work. I have never heard of that and was told the radiators are now plastic and get brittle from heat exposure. In the back of my mind I am wondering if they broke it by being careless. The cost was initially 470 then I asked for a better price and was offered 370 for the new radiator.

Thanks

Tokenblkgy

Or how about they replace it for good will, since they broke it and it was the result of the cooling fans.

Raise hell to your service advisor until they fix it for free.

liquidtek

Uh, I think they should be covering the radiator for free if it was because of the recall.

Limited Service Campaign (LSC) ELE - Certain 2008 - 2012 Model Year IS F Vehicles - Engine Cooling Fans
Status
Remedy Available
Description
The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and interfere with the operation of the cooling fans. If a fan becomes damaged and inoperative, the engine coolant temperature could increase.
Remedy
Authorized Lexus dealers are requested to inspect and replace the screws securing the cooling fan motors. If the cooling fan is damaged or the cooling fan motor is missing screws, cooling fan assembly will be replaced with a new one. These repairs will be performed at NO COST to vehicle owners. This LSC will be available until November 30, 2017, and will only be available at an authorized Lexus Dealer.

edit:
couple links of other people having theirs replaced from the recall.
https://www.clublexus.com/forums/is-...ml#post8861192
https://www.clublexus.com/forums/is-...ml#post8849584

mercurymet

Thanks Liquid and Token

I spoke to the service manager again and he is filling in paperwork to see if can be covered under the recall work.
I expect them to cover it since the car was fine before I dropped it off. We'll see.

Sylvan

iTrader: (6)

If they broke it they should repair it, if it's know to become brittle and break obviously it's defective so also on them...

mercurymet

Thanks,

Just got a call confirming that they will pay for it. So I'm happy now.

j3ff

Couldn't agree more. Just like the wiring harnesses that have been replaced; if it broke while in their hands, that's for them to correct.

Glad you sorted that all out!

Tokenblkgy

Awesome!! they replaced mine as they did the cooling fan recall.. glad it worked out. Lexus can afford it. Its Lexus not Volvo!!

Token

I8ABMR

Sounds odd. They are acting like they are doing you a favor

MK4Sup_isF

iTrader: (10)

Radiator of my 2010 found broken during the recall and it was replaced free of charge.

kauaian

iTrader: (18)

I agree with everyone else here. If the tech broke it they should be responsible for replacing it regardless if it's brittle or brandnew, it broke while they were conducting work. All you can do in these instances is hope for an honest responsible individual. If not can file a complaint but it seems this route will come down to honest responsible management, which we have seen here is not always the case.

Glad it all worked out for you.

STLblueF

iTrader: (3)

This happened to me as well but they replaced it free of charge with no hassle.

Joe Z

iTrader: (10)

These IS F fan bolt recalls are costing Lexus a radiator.. (Often)

But when they do the ELF recall they are giving cusotmers a hell of hard time on the harness protector..??
WTF

Someone at Lexus needs to re write their LSB safety protocols...!!

Like so:

• If it breaks, it's fixed for FREE

Joe Z