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I did talk to the service manager, Clems, and he assured it would be done correctly before dropping it off. It helped as Iv'e had seen Clems since the first thousand mile, long before his promotion.
SA Kelly Yang and the assigned tech did a great job without any issues. The tech went extra mile and nicely cleaned up the entire engine bay area. Icing on the cake was no-charge syn oil change!
Looking over the invoice for the tech number for you but I can't see one. But I now just realized should have the plugs done too as it just went over the 60k miles. WTF was I thinking?!
Originally Posted by ShadowISF
So has anyone gotten the ELF recall at Longo lexus in El monte? What are your experiences there?
I did talk to the service manager, Clems, and he assured it would be done correctly before dropping it off. It helped as Iv'e had seen Clems since the first thousand mile, long before his promotion.
SA Kelly Yang and the assigned tech did a great job without any issues. The tech went extra mile and nicely cleaned up the entire engine bay area. Icing on the cake was no-charge syn oil change!
Looking over the invoice for the tech number for you but I can't see one. But I now just realized should have the plugs done too as it just went over the 60k miles. WTF was I thinking?!
Thanks for the input! I use another SA usually, but since I know that you went through SA Kelly Yang for this recall with no issues, I might use him.
For those of you that havent done the recalls yet, be sure to do it. I got my registration re newer today, and it required proof of copy of it. Including the registration fees to be mail in. Just want to give you guys notice
For those of you that havent done the recalls yet, be sure to do it. I got my registration re newer today, and it required proof of copy of it. Including the registration fees to be mail in. Just want to give you guys notice
I saw others post that. I have mine scheduled this weekend at Steven's Creek Lexus in Santa Clara. I already have my "Do NOT Wash" sign printed
Location/city: El Monte, CA (So Cal - Los Angeles)
Recommend:
Excellent Service Advisor: John Chang = 5 out of 5 Stars
Comments: New Harness Cover, All clips accounted for, identified coolant leak on the Valley Plate - Removed & Resealed, installed 2 new O rings on coolant transfer tube and replaced knock sensor & injector harness. Covered by Extended Warranty.
Very pleased with the Technicians, Communication & Team work. Couldn't have gone any smoother.
09-05-15, 08:52 AM
