Dealership scratched my car
08-07-12, 05:28 PM
#1
Lexus Test Driver
Thread Starter
Dealership scratched my car
So I went to a Lexus dealership today. I was having problems with my TPMS going off all the time. So I get the car back and there is a pretty good scratch right near the F logo on the driver side of the car. I tell the rep that the scratch was not there before i dropped the car off today. He takes the car over to the detailing center with me in the passenger seat to get the scratch fixed. So they try to buff the scratch out which does not work. So they wet sand it and it looks much better. Mean while its raining out so my whole car is wet. I get home and let my car sit for about 5 hours and it looks terrible now.
08-07-12, 06:11 PM
#3
Lexus Test Driver
Thread Starter
Im going back tomorrow morning to get this taken car of as soon as possible. I will make them repaint that panel. I will also request they detail my whole entire car for the hassle.
08-07-12, 07:52 PM
#4
My dealer cracked my lower plastic grill and denied doing it. I even found a wrench wedged in it near the crack and they claimed they don't use that brand of tools. They still charged me $250 for the grill and labor even though my fiance and i bought a brand new IS350 from them 6 months ago. Lexus cars a are great but service is absolute ****. Don't expect to get ur car fixed by them if they are anything like Tampa,Fl Lexus
08-07-12, 07:59 PM
#5
My dealer cracked my lower plastic grill and denied doing it. I even found a wrench wedged in it near the crack and they claimed they don't use that brand of tools. They still charged me $250 for the grill and labor even though my fiance and i bought a brand new IS350 from them 6 months ago. Lexus cars a are great but service is absolute ****. Don't expect to get ur car fixed by them if they are anything like Tampa,Fl Lexus
08-07-12, 08:10 PM
#6
Driver
iTrader: (3)
Join Date: Nov 2010
Location: SoCal
Posts: 77
Likes: 0
Received 0 Likes
on
0 Posts
I had a similar problem at my dealer. Took the car for a simple oil change, after an hour and half they told me they just finished washing it. Shortly after the service manager comes out letting me know the car was done. Right away I noticed the car was never washed, upon further inspection I noticed several deep scratches on the drive side door. I am thinking that they used dirty towel to dust off my car. I refused to take my car until the damage was repaired. They gave me a new RX350 for the night. Picked up my F the next day and it was good as new.
Good luck!!
Good luck!!
Trending Topics
08-08-12, 11:55 AM
#8
Lexus Test Driver
Thread Starter
Well I'm glad to say that lexus is taking full responsibility and told me to come in tomorrow when they have their best paint guy to work on the car. I will let you all know how it turns out tomorrow.
08-08-12, 07:29 PM
#12
Lexus Champion
tell them you want to be right next to him as he works on the car. You don't ask any questions, you're just there to watch and stupidvise...i mean supervise.
08-08-12, 08:07 PM
#13
Lexus Test Driver
Thread Starter
I sat and watched the last guy try to fix the scratch take almost dry sandpaper to my car and say he was wet sanding it and he promised me it would take car of the scratch. I don't know much about paint repair and i trusted him which i wish i did not.
08-08-12, 08:53 PM
#14
He should have gradually went up in grit with each pass, buffed it with a polish and/or rubbing compound and finish with a few coats of wax to protect it and bring back a proper shine .. I'm not a paint repair expert but I learned a few tricks here and there. He obviously cut some corners to get you out of there faster.
08-08-12, 09:11 PM
#15
Lexus Test Driver
Thread Starter
He should have gradually went up in grit with each pass, buffed it with a polish and/or rubbing compound and finish with a few coats of wax to protect it and bring back a proper shine .. I'm not a paint repair expert but I learned a few tricks here and there. He obviously cut some corners to get you out of there faster.
