Ijdmtoy foglights
07-09-16, 06:42 PM
#47
07-11-16, 09:37 AM
#49
Driver School Candidate
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Location: Louisiana
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07-11-16, 04:14 PM
#50
Looks like a lot of mixed reviews - I had mines about year - and no issues after the last revision they did about a year ago. Few of my friends out here have them too and no problems. For the price over JDM i would recommend it.
07-11-16, 04:19 PM
#51
However, if you do come by our storefront, we can help you out. Please ask for Johnny and he will assist in making this right for you as well as provide a couple of installation tips to make sure this does not happen again.
If you have any other questions, you can also PM me directly.
Last edited by iJDMTOY; 07-11-16 at 04:53 PM.
07-11-16, 04:46 PM
#52
I'll never buy IJDMTOY products again. Less than 3 months and one light went out already. Had 2 days left on my warranty and I was told on the phone that I had to troubleshoot the light and take pictures for them and fill a form. Then remove the foglight and send it out to them and have it in their possession in a day and a half. If not, the warranty won't cover it. I then tried to contact them to order a new driver side fog light to replace the broken one. The first time, someone told me that I had to fill out a special order form for it. I did what they said, and never got a response. Then I call again the following week and someone said that they would call me back in the same day, no later than a day after with prices and all. Still no call. I then call for the third time, and someone (sounds like the same guy everytime) puts me on hold and goes and gets the price for me. He then tells me it takes 2 weeks since it's being ordered from overseas. I asked if they warranty the item since I'm buying it brand new. He tells me no. It's considered a spare part so they won't warranty it. They said all spare part sales are final. I'm paying $100 for one light, which is brand new. And it's considered a special order. But no warranty for it. Doesn't sound good at all that they can't back up their product. The fact that I already had one go out makes me skeptical about paying $100 (full price) to pay for another light that they won't even back up with a warranty. NEVER AGAIN. Sorry for the rant. Just thought I'd throw it out there.
After that, we received contact on 6/27 for spare part inquiry and have sent you a form regarding spare part purchase.
If you have any questions regarding warranty or spare parts, you can PM me and I would be happy to assist you.
07-12-16, 11:45 AM
#53
I am so sorry about the inconvenience regarding the LED fog lights. The fog lights can be properly secured into the fog lamp opening by simultaneously pushing the assembly in with one hand from the front of the bumper and pulling the tabs in from the other side of the bumper with your other hand. Once the fog light assembly is correctly locked into the location, there should be no issues with the assembly falling out while you are driving.
However, if you do come by our storefront, we can help you out. Please ask for Johnny and he will assist in making this right for you as well as provide a couple of installation tips to make sure this does not happen again.
If you have any other questions, you can also PM me directly.
However, if you do come by our storefront, we can help you out. Please ask for Johnny and he will assist in making this right for you as well as provide a couple of installation tips to make sure this does not happen again.
If you have any other questions, you can also PM me directly.
07-13-16, 08:00 AM
#54
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Location: Louisiana
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I apologize for the unfavorable experience you've had with our company. Our records indicate that the fog lights were purchased on 3/1/2016, and our sales rep extended the warranty for you as a courtesy on 6/6/2016 (around 5 extra days). We were waiting around 3 weeks for your completed RMA form in order to proceed with the RMA warranty replacement claim.
After that, we received contact on 6/27 for spare part inquiry and have sent you a form regarding spare part purchase.
If you have any questions regarding warranty or spare parts, you can PM me and I would be happy to assist you.
After that, we received contact on 6/27 for spare part inquiry and have sent you a form regarding spare part purchase.
If you have any questions regarding warranty or spare parts, you can PM me and I would be happy to assist you.
07-13-16, 08:05 AM
#55
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Location: Louisiana
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Oh and let me add... I told the guy, "So if I make a special order for this one fog light and you're not going to warranty it and it goes out a day, a week, or a month after I receive it, I'm pretty much screwed...".........He paused for a minute and said, "Yes. You are correct." I just shook my head and hung up the phone.
07-14-16, 04:04 PM
#58
To report back in...I went to the store this afternoon and spoke with Johnny. Didn't bring my correct receipt. Johnny still honored it and stood behind the product. Although I was inconvenienced and a bit embarrassed to have a fog fall off on road, it was righted as far as I am concerned. The other products I have been running seem to be quality and I will likely be a return customer once more.
07-15-16, 09:23 AM
#59
To report back in...I went to the store this afternoon and spoke with Johnny. Didn't bring my correct receipt. Johnny still honored it and stood behind the product. Although I was inconvenienced and a bit embarrassed to have a fog fall off on road, it was righted as far as I am concerned. The other products I have been running seem to be quality and I will likely be a return customer once more.
09-26-16, 09:42 AM
#60
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Location: NY
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I'm assuming that you had them installed already. Could I get some input on how the DTMoto fogs are holding up? How was the installation and fitment?