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Old 09-29-13, 03:07 PM   #1
561Lexus
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Default NAVIGATION SLOWNESS- Resolved

Hey all,

Thought I would let you know the issues with the navigation system have been resolved by Lexus.

If you are experiencing any of the following:

•Unit reboots at times when using various navigation/Bluetooth® operations.
• Display turns black or white, freezes, flashes, or is slow to respond.
• Intermittently cannot play Pandora® or iHeartRadio, Bluetooth® Audio, DVD, or iPod.
• Bluetooth® functions are inoperative or cannot change to Phone screen.
• Erroneous navigation guidance or operation, or cannot set destinations.
• Cursor is not shown, freezes, turns black, or is slow to respond.
• Incorrect pop-up menus or pop-ups that continue to be shown.
• Blinking button(s) on various audio/Bluetooth® screens.
• Cannot use customized images or other settings.
• Cannot select applications from the HOME screen using the cursor.
• XM Satellite Radio presets not displayed.


A TSIB has been released by Lexus as of a couple of days ago. Dealers should be recieving the USB Drives with the update on it.

Go to your dealer and reference TSIB # L-SB-0073-13
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Old 09-29-13, 03:13 PM   #2
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There will be no software update? We have to go to the dealer?
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Old 09-29-13, 03:21 PM   #3
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Originally Posted by dojoman View Post
There will be no software update? We have to go to the dealer?
Sounds like what 561Lexus is saying, is that the dealer has the software update on a USB drive for which they will connect it to the car's USB interface and perform the update into your Nav's system.
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Old 09-29-13, 03:53 PM   #4
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Thanks for this, I'll make sure they perform this update to my car before I pick it up this week
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Old 09-29-13, 05:19 PM   #5
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Yes you will have to go to the dealer, it is on a USB drive only the dealer has... i assume you can buy one and perform the update yourself but going to the dealer is warrantable and they buy the USB drive. Also, the version you will want which is the updated one is Program Version V10A8400.

to check program version:

Cycle Ignition to ACC- The Lexus Emblem displays on screen

wait for the display to switch to the caution screen. select continue.

Cycle the headlight switch On/OFF 3 times while holding down MENU

Select service information

select version information

select EMV-M

If the current version is less than V10A8400 you require an update.

Turn ignition off to exit service.
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Old 09-29-13, 05:39 PM   #6
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This is great news! Thanks for sharing the information. Now they need to fix the brake dust issue....
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Old 09-29-13, 06:33 PM   #7
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Can we download the updates and fix it our self?
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Old 09-29-13, 07:17 PM   #8
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Originally Posted by dbs600 View Post
There's a lot of brake dust? Argh...
Yeah. Here is the thread. It sounds like GS owners also have this issue and Lexus didn't address it.

http://www.clublexus.com/forums/is-t...rake-dust.html
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Old 09-30-13, 10:48 AM   #9
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Definitely looking for feedback from anyone who updates...this is still the worst part about the car for me....
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Old 09-30-13, 11:40 AM   #10
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This is great news, thanks for the update 561Lexus, I will be contacting my dealer tomorrow.
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Old 09-30-13, 05:06 PM   #11
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Originally Posted by sarcoptic View Post
Definitely looking for feedback from anyone who updates...this is still the worst part about the car for me....
Yes, curious if this firmware update resolves all electronic problems reported on this forum.
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Old 09-30-13, 05:14 PM   #12
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Quote:
Originally Posted by CtSFox View Post
Yes, curious if this firmware update resolves all electronic problems reported on this forum.
One thing that bugs me is there's no preset "6" or my Bluetooth device when connected.
Scrolling through it just skips it... and you have to go 1 by 1 instead of skipping pages to see it.
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Old 09-30-13, 06:12 PM   #13
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How long does the upgrade take? I have to make crappy appointment for anything.I'm assuming the upgrade is free, they really should be issuing a recall.
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Old 09-30-13, 09:00 PM   #14
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I have the full service, so I guess I will be calling in to get someone from Lexus to pick up my car, leave a loaner, and do the "repair" (would be so easy to just offer it as a mandatory download)...

Maybe a tech can just get to my car and do the update on the spot, so no loaner needed and no driving needed (get to preserve my miles.. lol).

Lexus needs to get their game plan together. Bad Lexus... bad Lexus
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Old 10-01-13, 07:26 AM   #15
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Damn, they wouldn't pre-emptively update mine when I picked it up yesterday, but they said they also don't have the USB drive yet, anyway.

They also said to do this, they must receive a complaint and request for service, then they have to be able to reproduce the problem. Of course, the first time I tried to use Pandora, the entire system froze up and it kept giving me Pandora errors...
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