Help Needed w Dealing w Dealer re. Rear Bumper Applique!
09-23-13, 08:15 AM
#1
Lexus Test Driver
Thread Starter
Help Needed w Dealing w Dealer re. Rear Bumper Applique!
How should I handle this situation?
I DO NOT like the rear bumper applique AT ALL. I like the completely clean look, and plan to debadge as much as possible. I’d even remove the F Sport badging, if prong holes wouldn’t show.
Anyway, when shopping for cars, numerous dealers stated that could remove the rear bumper applique before delivery, but such that they said same was a port installed accessory, they said they couldn’t ask for it to not be installed in the first place (which I’m sort of not please with in and of itself).
Nevertheless, I placed a deposit for a vehicle at a dealer yesterday that I didn’t discuss the rear bumper applique with before.
Part of what I e-mailed the salesperson lasted night included:
“Please contact the port to request that they DO NOT install the rear bumper applique, if possible, as I do not want same installed (please do whatever you can, as this is very important to me).”
He wrote back this morning with this:
“This vehicle is leased, Lexus financial will not allow the dealer to remove any factory installed item. You can do it yourself after you took possession however be prepared to put them back before returning the lease, because they will charge penalty for missing equipment. I also don’t have the phone number the techs at port. The bumper applique is a factory installed. I will notify you as soon as the vehicle in our dealership.”
And I replied with this:
“The "Bumper Applique" is a "port installed accessory", as are the wheel locks and floor and cargo mats. If there's any research you can do on your end to see if you can please contact the port and make the request to not have it installed, I'd appreciate it! Otherwise, if the car is ultimately delivered with it, I would also appreciate it if you can please have your vehicle prep department remove it with the heat gun, etc., as same would be used to remove the rear badging.”
Please help with any guidance / advice / insight!
Thank you!
I DO NOT like the rear bumper applique AT ALL. I like the completely clean look, and plan to debadge as much as possible. I’d even remove the F Sport badging, if prong holes wouldn’t show.
Anyway, when shopping for cars, numerous dealers stated that could remove the rear bumper applique before delivery, but such that they said same was a port installed accessory, they said they couldn’t ask for it to not be installed in the first place (which I’m sort of not please with in and of itself).
Nevertheless, I placed a deposit for a vehicle at a dealer yesterday that I didn’t discuss the rear bumper applique with before.
Part of what I e-mailed the salesperson lasted night included:
“Please contact the port to request that they DO NOT install the rear bumper applique, if possible, as I do not want same installed (please do whatever you can, as this is very important to me).”
He wrote back this morning with this:
“This vehicle is leased, Lexus financial will not allow the dealer to remove any factory installed item. You can do it yourself after you took possession however be prepared to put them back before returning the lease, because they will charge penalty for missing equipment. I also don’t have the phone number the techs at port. The bumper applique is a factory installed. I will notify you as soon as the vehicle in our dealership.”
And I replied with this:
“The "Bumper Applique" is a "port installed accessory", as are the wheel locks and floor and cargo mats. If there's any research you can do on your end to see if you can please contact the port and make the request to not have it installed, I'd appreciate it! Otherwise, if the car is ultimately delivered with it, I would also appreciate it if you can please have your vehicle prep department remove it with the heat gun, etc., as same would be used to remove the rear badging.”
Please help with any guidance / advice / insight!
Thank you!
Last edited by dbs600; 09-23-13 at 10:53 AM.
09-23-13, 08:27 AM
#2
How should I handle this situation?
I DO NOT like the rear bumper applique AT ALL. I like the completely clean look, and plan to debadge as much as possible. I’d even remove the F Sport badging, if prong holes wouldn’t show.
Anyway, when shopping for cars, numerous dealers stated that could remove the rear bumper applique before delivery, but such that they said same was a port installed accessory, they said they couldn’t ask for it to not be installed in the first place (which I’m sort of not please with in and of itself).
Nevertheless, I placed a deposit for a vehicle at a dealer yesterday that I didn’t discuss the rear bumper applique with before.
Part of what I e-mailed the salesperson lasted night included:
“Please contact the port to request that they DO NOT install the rear bumper applique, if possible, as I do not want same installed (please do whatever you can, as this is very important to me).”
He wrote back this morning with this:
“This vehicle is leased, Lexus financial will not allow the dealer to remove any factory installed item. You can do it yourself after you took possession however be prepared to put them back before returning the lease, because they will charge penalty for missing equipment. I also don’t have the phone number the techs at port. The bumper applique is a factory installed. I will notify you as soon as the vehicle in our dealership.”
And I replied with this:
“The "Bumper Applique" is a "port installed accessory", as are the wheel locks and floor and cargo mats. If there's any research you can do on your end to see if you can please contact the port and make the request to not have it installed, I'd appreciate it! Otherwise, if the car is ultimately delivered with it, I would also appreciate it if you can please have your vehicle prep department remove it with the heat gun, etc., as same would be used to remove the rear badging.”
Please help!
Thank you!
I DO NOT like the rear bumper applique AT ALL. I like the completely clean look, and plan to debadge as much as possible. I’d even remove the F Sport badging, if prong holes wouldn’t show.
Anyway, when shopping for cars, numerous dealers stated that could remove the rear bumper applique before delivery, but such that they said same was a port installed accessory, they said they couldn’t ask for it to not be installed in the first place (which I’m sort of not please with in and of itself).
Nevertheless, I placed a deposit for a vehicle at a dealer yesterday that I didn’t discuss the rear bumper applique with before.
Part of what I e-mailed the salesperson lasted night included:
“Please contact the port to request that they DO NOT install the rear bumper applique, if possible, as I do not want same installed (please do whatever you can, as this is very important to me).”
He wrote back this morning with this:
“This vehicle is leased, Lexus financial will not allow the dealer to remove any factory installed item. You can do it yourself after you took possession however be prepared to put them back before returning the lease, because they will charge penalty for missing equipment. I also don’t have the phone number the techs at port. The bumper applique is a factory installed. I will notify you as soon as the vehicle in our dealership.”
And I replied with this:
“The "Bumper Applique" is a "port installed accessory", as are the wheel locks and floor and cargo mats. If there's any research you can do on your end to see if you can please contact the port and make the request to not have it installed, I'd appreciate it! Otherwise, if the car is ultimately delivered with it, I would also appreciate it if you can please have your vehicle prep department remove it with the heat gun, etc., as same would be used to remove the rear badging.”
Please help!
Thank you!
I'm a fan of picking your battles and this isn't one of them. =/
good luck =)
09-23-13, 11:12 AM
#3
Lexus Test Driver
Thread Starter
Thanks for your prompt reply, Richie!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
09-23-13, 12:02 PM
#4
Thanks for your prompt reply, Richie!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
I wouldve been ok with the appliques(not the rear bumper one) if i had a darker color IS. These things trap dirt on the edges and just looked SOOO dirty on the Ultrawhite. Probably the easiest removal on the whole car.
09-23-13, 02:17 PM
#5
Remove or don't have it installed at all if you can help it.
I picked up my car from the showroom and it had air bubbles in it and was noted at delivery. Sales rep said it will go away in a couple of days similar to window tint. well it didn't, so off to dealer to get it replaced. guess what...they didn't stock the part, so wasted trip, part came in a week later and dropped off for service, wife picked up car and didn't look at it, same problem, even more air bubbles and looks like the guy applied it in a sand storm.
so reschedule for third applique to be installed, this time I went to pick it up when done, same thing more air bubble, SA said it would go away in a few days. I reluctantly took the car. so here we are now... I called dealer and said I want it removed and not reinstalled, they said that they don't install it, the window tint company does. so, he says if I want it off I have to pay, if I reinstall a new one its warranty. total BS, so im going to bring car in for the 4th one to be installed,. ill get a heat gun I guess and remove it myself instead of bringing it in for number 4.
I didn't want it from day one but they told me same thing. "it was installed in Japan"
I picked up my car from the showroom and it had air bubbles in it and was noted at delivery. Sales rep said it will go away in a couple of days similar to window tint. well it didn't, so off to dealer to get it replaced. guess what...they didn't stock the part, so wasted trip, part came in a week later and dropped off for service, wife picked up car and didn't look at it, same problem, even more air bubbles and looks like the guy applied it in a sand storm.
so reschedule for third applique to be installed, this time I went to pick it up when done, same thing more air bubble, SA said it would go away in a few days. I reluctantly took the car. so here we are now... I called dealer and said I want it removed and not reinstalled, they said that they don't install it, the window tint company does. so, he says if I want it off I have to pay, if I reinstall a new one its warranty. total BS, so im going to bring car in for the 4th one to be installed,. ill get a heat gun I guess and remove it myself instead of bringing it in for number 4.
I didn't want it from day one but they told me same thing. "it was installed in Japan"
09-23-13, 03:34 PM
#6
Lexus Test Driver
Thread Starter
Remove or don't have it installed at all if you can help it.
I picked up my car from the showroom and it had air bubbles in it and was noted at delivery. Sales rep said it will go away in a couple of days similar to window tint. well it didn't, so off to dealer to get it replaced. guess what...they didn't stock the part, so wasted trip, part came in a week later and dropped off for service, wife picked up car and didn't look at it, same problem, even more air bubbles and looks like the guy applied it in a sand storm.
so reschedule for third applique to be installed, this time I went to pick it up when done, same thing more air bubble, SA said it would go away in a few days. I reluctantly took the car. so here we are now... I called dealer and said I want it removed and not reinstalled, they said that they don't install it, the window tint company does. so, he says if I want it off I have to pay, if I reinstall a new one its warranty. total BS, so im going to bring car in for the 4th one to be installed,. ill get a heat gun I guess and remove it myself instead of bringing it in for number 4.
I didn't want it from day one but they told me same thing. "it was installed in Japan"
I picked up my car from the showroom and it had air bubbles in it and was noted at delivery. Sales rep said it will go away in a couple of days similar to window tint. well it didn't, so off to dealer to get it replaced. guess what...they didn't stock the part, so wasted trip, part came in a week later and dropped off for service, wife picked up car and didn't look at it, same problem, even more air bubbles and looks like the guy applied it in a sand storm.
so reschedule for third applique to be installed, this time I went to pick it up when done, same thing more air bubble, SA said it would go away in a few days. I reluctantly took the car. so here we are now... I called dealer and said I want it removed and not reinstalled, they said that they don't install it, the window tint company does. so, he says if I want it off I have to pay, if I reinstall a new one its warranty. total BS, so im going to bring car in for the 4th one to be installed,. ill get a heat gun I guess and remove it myself instead of bringing it in for number 4.
I didn't want it from day one but they told me same thing. "it was installed in Japan"
Contact customer support. If you get a so-so rep, don't settle and tell them you'll call back. Continue to call back until you get a bubbly, happy to help rep. Explain the ENTIRE situation and ask them to RESEARCH what can be done. Need be, have them contact dealer, set up a loaner for you, and allow you to drop off the car and have the item removed free of charge. Such an ugly, stupid thing to not be 'dealer' installed, but 'port' installed. And no, it's not 'factory' installed, no matter what the dealer states.
Good luck and keep us posted!
Last edited by dbs600; 09-23-13 at 04:06 PM.
09-23-13, 06:55 PM
#7
Thanks for your prompt reply, Richie!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
As an update, I pushed harder with corporate, they researched the matter and got back to me stating they've informed the port to not install the rear bumper applique!
Now I'm a happy camper!
Where are the other appliques? Do the other four come standard? If so, they're clear, right? I just didn't like the one on the trunk that has "Lexus" written on it; Tacky!
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09-23-13, 08:08 PM
#8
Lexus Test Driver
Thread Starter
09-23-13, 09:36 PM
#10
Lexus Test Driver
Thread Starter
09-23-13, 10:39 PM
#11
Lexus Test Driver
Reading through all this, it seems ridiculous a dealer won't go out of their way to help out a customer spending $40 on a new car. I've always had such requests handled promptly from my dealers. It's a freakin sticker, they should be able to handle it.
09-24-13, 11:23 AM
#12
Pardon my ignorance but what is the difference between a port installed accessory and dealer installed accessory besides the fact one gets installed here in the US and the other gets installed in Japan. Are they not both still installed by someone from Lexus?
09-28-13, 08:20 AM
#13
Lexus Test Driver
Thread Starter
Anyone know what other port installed accessories are available for the 2014 IS other than what's listed on the build your own website?
All I see on the website is:
Body side moldings
Rear bumper applique
Paint protection film
Cargo net
Carpet trunk mat
Glass breakage sensor
Remote engine starter
Wheel locks
Wondering if there's any other neat items, like maybe an OEM rear spoiler or some type of audio or nav upgrade!?
Asking here, as dealers are morons.
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