Tire patched and dealer demolished my f sport rim :(
08-15-13, 03:35 PM
#1
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Tire patched and dealer demolished my f sport rim :(
Just a heads up if your going to change your tires or repair them like me because I had a nail .....tell the dealer to flip the wheel upside down and remove the rubber off that way ...I told mine and they didn't listen and scuffed my whole wheel and put a gash in it 
(((( so pissed Monday they're bringing in the wheel doctor and fixing it if its not perfect I'm asking for a new one
(((( so pissed Monday they're bringing in the wheel doctor and fixing it if its not perfect I'm asking for a new one
08-15-13, 03:58 PM
#2
NO! Demand a new wheel. Seriously. And if they won't do it contact corporate. I'm serious. You paid good money and have a beautiful new car. You'll mess it up enough on your own without someone else messing it up too.
08-15-13, 04:00 PM
#3
Lexus Fanatic
I would also demand a new wheel...
08-15-13, 04:47 PM
#4
Just a heads up if your going to change your tires or repair them like me because I had a nail .....tell the dealer to flip the wheel upside down and remove the rubber off that way ...I told mine and they didn't listen and scuffed my whole wheel and put a gash in it (((( so pissed Monday they're bringing in the wheel doctor and fixing it if its not perfect I'm asking for a new one
(((( so pissed Monday they're bringing in the wheel doctor and fixing it if its not perfect I'm asking for a new one
08-15-13, 05:00 PM
#7
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yeah im going to tell them tomorrow to cancel my appt with the "rim Doctor" and tell them i want a new wheel you guys are right they should have known how to change their own tire its redic and he had the ***** to tell me the gash was there and so were the scuffs lol pure peasants !!!
you can see the gash and the scuffs on the spoke of the wheel and how they totally took off the color of the rim its crazy how they would just give me my car that way and say nothing
you can see the gash and the scuffs on the spoke of the wheel and how they totally took off the color of the rim its crazy how they would just give me my car that way and say nothing
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08-15-13, 05:01 PM
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08-15-13, 05:41 PM
#9
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This is a Lexus shop. You'd think they would know better. Not like luxury and white glove attention is new to them. Customer satisfaction is suppose to mean something to Lexus.
As for asking for a new wheel . . . . you don't even get an opportunity for something unless you ask for it. Ask for the new wheel. If they balk, go corporate. You've got the pics as evidence. Good luck.
As for asking for a new wheel . . . . you don't even get an opportunity for something unless you ask for it. Ask for the new wheel. If they balk, go corporate. You've got the pics as evidence. Good luck.
08-15-13, 06:26 PM
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This is a Lexus shop. You'd think they would know better. Not like luxury and white glove attention is new to them. Customer satisfaction is suppose to mean something to Lexus.
As for asking for a new wheel . . . . you don't even get an opportunity for something unless you ask for it. Ask for the new wheel. If they balk, go corporate. You've got the pics as evidence. Good luck.
As for asking for a new wheel . . . . you don't even get an opportunity for something unless you ask for it. Ask for the new wheel. If they balk, go corporate. You've got the pics as evidence. Good luck.
massapequa lexus service in amityville ......i had to tell them to flip the wheel upside down but they didnt listen.....you'd think they knew what needed to be done...i guess not...im calling corp tomorrow ......the manager told me quote on quote " We do it this way all day long and have no problems" ....
so annoyed right now not even funny
08-15-13, 07:20 PM
#11
The pursuit of F
massapequa lexus service in amityville ......i had to tell them to flip the wheel upside down but they didnt listen.....you'd think they knew what needed to be done...i guess not...im calling corp tomorrow ......the manager told me quote on quote " We do it this way all day long and have no problems" ....
so annoyed right now not even funny
so annoyed right now not even funny
08-15-13, 07:29 PM
#12
Lexus Fanatic
That sucks...
If the car had 10k+ miles on it that would be one thing, but since its BRAND new they should replace the wheel IMHO.
If the car had 10k+ miles on it that would be one thing, but since its BRAND new they should replace the wheel IMHO.
08-15-13, 07:35 PM
#13
???
08-15-13, 07:38 PM
#14
Lexus Fanatic
Right, they treated his vehicle with so little care they damaged the rim while using their tools. Especially with what Lexus charges for labor...I don't think its unreasonable to expect they won't beat the ***** out of my car with their tools. Its not an Exxon station. Even at an Exxon station, there's just no excuse for that.
They want $130 an hour to treat a car like that?!?! Please.
They want $130 an hour to treat a car like that?!?! Please.
