2014 IS350 : Navigation screen re-starts then shuts off
04-11-14, 10:11 PM
#46
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About to buy a 350 fsport. Has this issue been resolved yet? I am very concerned if it turns out to be a hardware issue requiring taking the whole dashboard apart.
04-12-14, 05:20 AM
#47
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There is a rumor of a firmware update this month to address this problem, but nothing definitive yet.
04-23-14, 12:05 PM
#48
While my phone is connected and playing music only from a USB flash media my controls for radio will stop working after a while. Screen functions and music will continue to play. Have to power reset navigation to regain control functionality.
Have to test more scenarios to figure out if it's random or not now that it's happened a few times on short trips.
Have to test more scenarios to figure out if it's random or not now that it's happened a few times on short trips.
04-23-14, 05:36 PM
#49
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News Update:
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
Last edited by Pralix; 04-23-14 at 05:41 PM.
04-23-14, 07:34 PM
#50
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News Update:
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
04-24-14, 03:16 AM
#51
News Update:
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
The dealer talked to the Lexus Field rep about my issue. Pioneer who makes the media unit was also interested in my troubleshooting. Long story short, the field rep agreed to replace the media unit. The new media unit has a newer hardware version and supposedly it has the firmware that will fix the reboot problem. I didn't have any reboots on the way home which is promising. I asked about a standalone update for existing units but it looks like they are hesitant to say when it will be available. If I had to guess (and this is just my opinion) , the current fix involves both hardware and software. Again just my opinion, they are still working on a software update that will fix and/or workaround a hardware issue. I could be completely wrong so please don't go postal on Lexus or Pioneer yet. I suspect that if Pioneer is still interested in the troubleshooting that we did, that it still may not be fixed. I was also told that Pioneer said something to the effect that no one had provided them with this detailed information about the issue.
I will update tomorrow on reboots and then a week later.
04-24-14, 05:19 AM
#52
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I'll see what I can do later today. Like I said, the hardware update could just be coincidence and have nothing to do with the reboot issue. Hardware updates happen for many reasons and not necessarily to fix a bug.
04-24-14, 06:14 AM
#53
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My 350 f sport has done it a few times but it comes back very quickly and even picks up the current route. Problem is that it appears that there is no trigger so it will be hard to duplicate when taking it for service. It usually happens early in a drive though. I also think that that it's happened more since I have plugged in my 120gb iPod.
I'm going to wait and address mine at the 5k service interval unless it gets much worse (and the seat warmer issue).
I'm going to wait and address mine at the 5k service interval unless it gets much worse (and the seat warmer issue).
04-24-14, 05:50 PM
#55
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No reboots at all today. Fingers crossed.
Here are my versions:
ProgVer: V10B8710
DiscVer: V 13.13.11
BTVer: 30.241
CanVer: 130209
ChipVer: 009076
WiFi: 30.241 (wifi?)
OSVer: 15.8300
BIOS: 0205010001
Neo-rom: 13CY1600
AUDIO: 34600HU
DVD: 02010801
Here are my versions:
ProgVer: V10B8710
DiscVer: V 13.13.11
BTVer: 30.241
CanVer: 130209
ChipVer: 009076
WiFi: 30.241 (wifi?)
OSVer: 15.8300
BIOS: 0205010001
Neo-rom: 13CY1600
AUDIO: 34600HU
DVD: 02010801
04-24-14, 07:34 PM
#56
Pole Position
if i'm running software version *8400 and i'm experiencing slight lag and overall slowness, is it worth it to bring it in to update the software? or is there the possibility that the update might make everything 10x worse? i mean, other people are running versions that are way updated in comparison, e.g. the guy or girl above who is running v. *8710
i know there's some other thread on this also, but i didn't feel like reviving it.
i know there's some other thread on this also, but i didn't feel like reviving it.
04-24-14, 07:43 PM
#57
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if i'm running software version *8400 and i'm experiencing slight lag and overall slowness, is it worth it to bring it in to update the software? or is there the possibility that the update might make everything 10x worse? i mean, other people are running versions that are way updated in comparison, e.g. the guy or girl above who is running v. *8710
i know there's some other thread on this also, but i didn't feel like reviving it.
i know there's some other thread on this also, but i didn't feel like reviving it.
04-24-14, 08:40 PM
#58
Pole Position
I think the official standalone update version is 8500. It doesn't cure the reboot problem that people are talking about in this thread. Other than the reboot issue, I haven't heard of any problems with 8500. It might fix the lag, others may chime in on this. My original media unit came with 8500 so I don't have anything to compare it to.
the lag is super annoying, though.
04-24-14, 09:16 PM
#59