A1cntrler

iTrader: (2)

It's not a recall. It is just a warranty enhancement. If your car has the issues you should have it inspected at the dealer to see if it qualifies for the replacement. Go back through this thread and you'll find some scans members have done of the paperwork they've received.

Toretto

Will do, thanks.

-Alex

snfrd84

Alex, I bought an '08 IS250 a few days ago, lol. My door panels and dash are pretty sticky. Saw the car came from Miami, so I guess I'll let the dealership inspect the car Wed.

Toretto

Let me know what you find out! Thanks.

-Alex

Gville350

iTrader: (10)

Where in SC are you located? I have yet to take mine in; just curious where you go and what they say cuz mine are in rough shape too.

Offspring

iTrader: (3)

Spoke to corporate and lexus of akron-canton.

As of this moment only way to get them replaced is if your dealership can locate the parts and you pay out of pocket after which Lexus will reimburse you. The second option is you wait till august which is when enough parts will be available to start replacement program.

Even though my dealer is able to secure the parts i have to pay out of pocket and then get reimbursed. Total cost is roughly $4500 which includes parts and labor.

snfrd84

Um. I can wait...

snfrd84

Live in Laurens. But will go to the Lexus of Greenville.

Toretto

Ditto LOL! My dash is definitely sticky. Hopefully they will say the doors are too. so I can have those replaced. Anyone notice how the material literally just chips away if you catch it right with your fingernail? I wondered why my driver's side door had so many little chipped areas.

-Alex

A1cntrler

iTrader: (2)

Make sure you point that out when getting inspected. The manager came out to do my inspection and touched the dash and said definitely, but on the doors he was a bit hesitant. I had to point out the scrapes and show him by lightly dragging my finger across it. He was only pressing it looking for it to be sticky. The doors were only sticky for me right around the grab handle, but elsewhere they were just crumbling.

I was present for the entire inspection. It was done right in the drop-off lane outside service and took maybe 10 minutes (Including going inside when I requested a printout stating what will be replaced so I have it in writing). If you do go make sure it isn't around lunchtime though because they do go on lunch break. This is what they told me when I called about bringing it in.

Gville350

iTrader: (10)

Before going in for the dash/door panel recall, everyone needs to examine their rear door panels for cracking near the small rear stationary window. I have about a 2" spider-web like crack going on right now, and earlier in the year it wasn't there. Just wanna make sure you're a savvy customer and point out the defects to them before Lexus over-looks it because you didn't point it out.

snfrd84

Went today, spoke to a guy in the service dept. He said that they're aware and it should start late August with repairs. Said it didnt matter the number owner you are.

Told me that if I havent go my "recall" letter by early Sept, come up and let him know. Pretty much this is how it will go down:

He named a guy at the dealership that would look at the door panels and dash. Then, take pix, send them to someone to see if it qualifies.

Then, if it does, they'll fix it for free.

Toretto

Had my car in at Sewell today for an unrelated issue and they mentioned the recall. They were happy to advise the door panels and dash would be replaced free of charge.

-Alex

Phase2

If you log into lexus drivers and call the 1800 number they have listed on contact us you can verify if the car is covered. If it is the dealer will have to inspect it and mine here in dallas said they wouldn't have them till September but can go ahead and approve for when they come in.

kof1469

I'm wondering if this will affected to recond car over other country?

My original car owner is in uk. We take it into malaysia as a reconditioned car.