FINALLY our 2 gen IS dash and door panels will be replaced!!!!
02-08-17, 02:27 PM
#556
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Location: SC
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New member here. I had the dash replaced on my '08 IS350 a few months ago, but they told me that they had no idea when the door panels would come in. I'm having the same issue as everyone else with them being incredibly soft and easy to gouge with your fingernails. The car is black on black with no tint, so it gets pretty damn hot inside.
Has anybody in SC (Charleston in particular) had theirs replaced yet? Lexus of Charleston seems to have no idea when they can expect the parts to come in.
Has anybody in SC (Charleston in particular) had theirs replaced yet? Lexus of Charleston seems to have no idea when they can expect the parts to come in.
03-24-17, 05:52 AM
#557
I came into the local Lexus dealership here back in like August of 2016 to see if I qualified for the recall. I was told that I was approved for my door panel only and then he took pictures. He then said that he'd put the order in and they would call me when the part(s) arrived. So, they arrived last week and I am sitting here right now in the dealership and they're telling me that it was never approved. I'm sure they will go ahead with the install anyway, but why call me to notify me that parts are available if it was never approved? That makes no sense. Also, I have a friend at a different Lexus dealership who was able to see notes regarding my car stating that they would not replace the dash because the damage was minimal. So that right there proves that SOMEONE at SOMETIME had looked at the car right? lol. I'm also getting the passenger side airbag recall.
03-24-17, 10:57 PM
#558
Anyone know when the TSB expires? I've been putting off going to the dealer but the dash seems to be getting softer and I'm getting a little tired of looking at all the dust stuck in it... haha
03-27-17, 07:59 AM
#559
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What if you dash is somewhat sticky, but is also cracked, does that merit the replacement. I have not read of them cracking, but mine is cracked in several places. Also, anyone know if there is expiration on the replacement of the dash and door panels.
03-27-17, 08:04 AM
#560
https://www.clublexus.com/forums/is-...ml#post8843060
03-27-17, 10:32 AM
#561
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Just got off the phone with the Lexus Dealership, and they stated it was good I got onto the list, they indicated the deadline is the 20th of April, 2017 for getting them to honor the dash replacement. I am not sure how firm that is, as I have not heard or seen that date before, but if you are putting it off, I would recommend calling and getting an appointment.
04-19-17, 06:20 AM
#562
............
I dropped my car at the dealer last Friday 4.14.17 for the airbag recall and some other recall for the fuel system and while there I had the service guy to take a look at the dash and door panels he first said that the recall for the dash was over so I said maybe I I should call corporate, I think that scared him a bit. He looked into it and the dash recall is still good until the last day of May 2017. He approved both the dash and door panels but said the wait is close to 6 months!
Anyways 2 days later after being on a loaner 2017 ES350 I picked up the car the dash and door panels are like brand new, not sure what the heck they use to remove the sticky crap off the dash but it also took all that glare off of it. I was shocked!
I am sure the sticky issue will come back so I am super happy Im on the list and Lexus will take care of it.
This was my recent experience and wanted to share it with you guys.........
For those with the stick dash issue time is running out!!! Go take your car to your nearest Lexus dealership now!
Anyways 2 days later after being on a loaner 2017 ES350 I picked up the car the dash and door panels are like brand new, not sure what the heck they use to remove the sticky crap off the dash but it also took all that glare off of it. I was shocked!
I am sure the sticky issue will come back so I am super happy Im on the list and Lexus will take care of it.
This was my recent experience and wanted to share it with you guys.........
For those with the stick dash issue time is running out!!! Go take your car to your nearest Lexus dealership now!
04-19-17, 01:08 PM
#564
............
UPDATE!
I looked at the paper work and you are absolutely right! The dash was indeed replaced! The door panels are the ones on back order for up to 6 months!
Wow what a great surprise.....
Happy camper!
Last edited by 5gears-IS; 04-26-17 at 12:26 PM.
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Fizzboy7 (05-12-17)
05-25-17, 01:33 PM
#570
I've been on the list for almost two years now; I thought I got in line when the TSB was first announced. My service manager did not put me on the list. But I called corporate last week to ask if I could get priority as I have a 2006. She said no and that they couldn't do anything but she called my dealership to inquire about it. She was told three months. Fast forward to yesterday, I received a call stating it was ready and I have an appointment on Tuesday to get it done. One day only and they will provide a loaner. I'm pretty stoked as you all know it's pretty horrendous looking.