2011 ISx50 HEADLIGHTS VS 2012 ISx50 HEADLIGHTS - Differences Exposed
03-23-12, 09:50 AM
#61
hey guys i live in canada and my car do have bubbles inside the headlight, will lexus replace a new one for me for free? or i need to pay for it? How do you guys talk to the dealer? Just saying the problem with the headlight and ask them to replace it? I might gonna go to my dealer in the weekend
Jeff, maybe you can confirm this.
I was told that for Lexus Canada from the local dealership there that, the TSB for Canada because they cant refer to the ones which is for US.
03-23-12, 10:03 AM
#63
USA TSB's are not valid in Canada.
Canadian TSB's are not valid in USA.
There hasn't been a TSB released for the headlight bubbling issue in Canada.
If you order a new headlight for a 2011, you get a pair of the newest 2012 headlights from Lexus.
These can still be replaced in Canada before the TSB is released (if it is), but they would just do it as a normal warranty issue, not a TSB.
Jeff
Canadian TSB's are not valid in USA.
There hasn't been a TSB released for the headlight bubbling issue in Canada.
If you order a new headlight for a 2011, you get a pair of the newest 2012 headlights from Lexus.
These can still be replaced in Canada before the TSB is released (if it is), but they would just do it as a normal warranty issue, not a TSB.
Jeff
03-23-12, 05:28 PM
#64
I initially informed my dealer of the bubbling issue when I first learned about it. They made a note under my account stating that there was definite visible imperfections but said nothing can be done unless Lexus acknowledges and is willing to pay for new headlights.
Skip a few months later and now the USA has issued a TSB. Recently, as my car was getting serviced, I informed the service manager of the USA TSB. Just like Jeff has said, the TSB's are different from US to Canada and at the time said they will have to wait until Canada releases one, but since one was so bad they were going to replace just the drivers side. Skip a few days later and I received a phone call saying that they just ordered me both headlights and will call me to book an appointment when the new ones arrive! Again, just like Jeff has mentioned, because there is no official TSB out in Canada, they are doing the work as warranty work. Hope this helps other Canadians out.
Skip a few months later and now the USA has issued a TSB. Recently, as my car was getting serviced, I informed the service manager of the USA TSB. Just like Jeff has said, the TSB's are different from US to Canada and at the time said they will have to wait until Canada releases one, but since one was so bad they were going to replace just the drivers side. Skip a few days later and I received a phone call saying that they just ordered me both headlights and will call me to book an appointment when the new ones arrive! Again, just like Jeff has mentioned, because there is no official TSB out in Canada, they are doing the work as warranty work. Hope this helps other Canadians out.
03-24-12, 05:18 PM
#66
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USA TSB's are not valid in Canada.
Canadian TSB's are not valid in USA.
There hasn't been a TSB released for the headlight bubbling issue in Canada.
If you order a new headlight for a 2011, you get a pair of the newest 2012 headlights from Lexus.
These can still be replaced in Canada before the TSB is released (if it is), but they would just do it as a normal warranty issue, not a TSB.
Jeff
Canadian TSB's are not valid in USA.
There hasn't been a TSB released for the headlight bubbling issue in Canada.
If you order a new headlight for a 2011, you get a pair of the newest 2012 headlights from Lexus.
These can still be replaced in Canada before the TSB is released (if it is), but they would just do it as a normal warranty issue, not a TSB.
Jeff
03-24-12, 07:28 PM
#68
Last edited by Wunko; 03-24-12 at 07:36 PM.
03-27-12, 05:44 AM
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