Dealership SCAM - busted.
02-25-12, 04:15 PM
#16
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02-25-12, 04:47 PM
#17
u mad bro?
02-25-12, 05:03 PM
#18
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I'd have to agree with J3ffery on this. If the dealer is going to put on a repair order that these parts need replacing when they in fact, do not need it, then it is a scam. Most customers will take the word of their service adviser when it comes to basic maintenance items like this. If they are just recommending replacement based on mileage then that should be stated but that doesn't appear to be the case.
However, it's also why I do as much of my own maintenance as possible. That way, you know what you're getting each and every time. Of course, it requires a little more knowledge about the car but that's what CL is for!!!
However, it's also why I do as much of my own maintenance as possible. That way, you know what you're getting each and every time. Of course, it requires a little more knowledge about the car but that's what CL is for!!!
02-25-12, 05:04 PM
#19
same thing happened with my wiper inserts, i went in and bought them saw my SA and said hey let me schedule my oil change, we did. Come back a week later and drop the car off AFTER i replaced the inserts. She called me to ask if it was okay to replace the water pump under warranty...of course I say yes and then she says everything looks great according to her tech EXCEPT he recommends new wiper inserts. I remind her that she saw me after buying them a week earlier and she said "Oh OK he probably didnt even look and based it off miles" made sense since im at 40k and have never done it.
Didnt really think about it being a scam, just sucks for people that trust these companies too much and cant think for themselves. HOWEVER those people would also not have changed their own filters or inserts since they have the dealers do it for them.
Didnt really think about it being a scam, just sucks for people that trust these companies too much and cant think for themselves. HOWEVER those people would also not have changed their own filters or inserts since they have the dealers do it for them.
02-25-12, 05:25 PM
#20
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Most likely the tech was going off the mileage of the vehicle. Yes he should of checked it before putting it on the RO but looks like he didn't check them. Dealership SAY they inspect ertain parts on certain services but really they don't. The one i really like is when they say "TQ all suspension bolts to MFG spec" Im pretty sure the tech is not gonna put his TQ wrench on ever single suspension bolt/nut and make sure its TQ to spec. SCAM? NO, Lazy? Yes
02-25-12, 06:11 PM
#22
This is total B.S. You take your car to the dealer to get the best "service" by Lexus trained techs. You don't need to be sold something that is brand spanking new! I don't care if they looked at the history or that they are a business. They need to go down whatever list they go by and actually "DO" the checks. They basically wanted you to do all the maintenance where they could make money! SO SHADY!!!!!!!!!!!
02-25-12, 09:35 PM
#29
The SA goes by mileage, simple as that. They don't even bother to check if you already had it done most of the time.
Example- I used the last of my "free" $500 Lexus gift card to get my brake fluid changed at the dealership (based on time, despite being a bit short of the 30k mileage). Just a couple months later I was in to get some trim replaced under warranty and dealer tells me "Since you've just hit 30,000 miles we recommend replacing your brake fluid"
I reminded her I had just done that.... and they'd done the work... a couple months earlier- she just shrugged and said oh, sorry, I didn't check.
Thus the value of taking a few minutes to understand what your car actually needs, and remembering when it got it... because the dealer sure ain't gonna do it for you.
No scam here, just normal way they do things.
Example- I used the last of my "free" $500 Lexus gift card to get my brake fluid changed at the dealership (based on time, despite being a bit short of the 30k mileage). Just a couple months later I was in to get some trim replaced under warranty and dealer tells me "Since you've just hit 30,000 miles we recommend replacing your brake fluid"
I reminded her I had just done that.... and they'd done the work... a couple months earlier- she just shrugged and said oh, sorry, I didn't check.
Thus the value of taking a few minutes to understand what your car actually needs, and remembering when it got it... because the dealer sure ain't gonna do it for you.
No scam here, just normal way they do things.
