(File a Complaint) IS350 Navigation Broken / Touchscreen not responding Safety Issue
09-29-11, 12:08 PM
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(File a Complaint) IS350 Navigation Broken / Touchscreen not responding Safety Issue
Yes, many have already posted the same topic as this is a very common and frustating problem that Lexus should fix it for free. I am new here and thanks this site and below member to post the link
https://www.clublexus.com/forums/is-...e-nav-fix.html
After wasting many days communicating with lexus, they only offered to covered half of the cost, which is not fair for myself and many others having the same problem.
I just want to share this topic that I will be esclating this issue to the management level as this became a possible safety issue, distracting while driving...etc.
Please file your complaint at:
www.nhtsa.gov/cars/problems
www.bbb.org
www.complaintboard.com
www.consumeraffairs.com
Attorney General
www.oag.state.md.us/Consumer/complaint.htm
Please share with me if there's any others are proceeding the same direction.
https://www.clublexus.com/forums/is-...e-nav-fix.html
After wasting many days communicating with lexus, they only offered to covered half of the cost, which is not fair for myself and many others having the same problem.
I just want to share this topic that I will be esclating this issue to the management level as this became a possible safety issue, distracting while driving...etc.
Please file your complaint at:
www.nhtsa.gov/cars/problems
www.bbb.org
www.complaintboard.com
www.consumeraffairs.com
Attorney General
www.oag.state.md.us/Consumer/complaint.htm
Please share with me if there's any others are proceeding the same direction.
09-29-11, 12:41 PM
#5
I can guarantee you that even if any complaint you file is investigated and acted upon by any of the above agencies, by the time they make Lexus act or send you a penny, you will have sold your car.
I'm speaking from experience. My last car was a 2003 E55 AMG which required about $15,000 in repairs in 6 months, the most serious of which being leaking of gasoline into the cabin through the top of the fuel sending units. There was a recall for this matter, but it didn't fix the issue and owners had it recur. It was truly a safety issue, as pooling gasoline in the bottom of your car creates a bit of a fire hazard. I filed a complaint with everyone I possibly could, including those you listed above. It wasn't until a year later (and after I sold the car), that I heard from someone at NHTSA, and even then it was just to ask for some more information. I've emailed him several times over the past year and he's never gotten back to me.
I respect that you're upset about an issue with your car that happens to more than a handful (but importantly, nowhere near the majority) of owners. However, you have to realize that:
1) Every model of car will have issues that are common to it. Some will be more serious than others, some will be more expensive than others, and some will happen to a larger percentage of owners than others. Do your research before buying any car, used or new. If you'd done a quick search on CL or checked the Buyer's Guide thread, you'd have seen the nav issue called out clear as day. If you do your research and find a particular model of car you like has known issues, you have lots of options. Buy the car and hope it doesn't happen. Buy the car and buy a warranty. Or simply don't buy the car.
2) Nothing you're doing here will garner you anything positive in any measurable period of time, particularly because your complaint (despite what you're trying to claim) is in no way, shape or form a safety issue as the above agencies would define it. Safety issues are things like leaking gasoline, or engines catching fire. Not "I can't find my way to the grocery store". These safety issues are given priority over any other complaint, and sometimes non-safety complaints are ignored entirely. I can absolutely promise you the NHTSA will NOT open an investigation into failed nav screens on the Lexus IS. There are simply too many more pressing, truly safety-related issues they must investigate. Keep in mind my E55 was rapidly turning itself into a gasoline bomb and it still took NHTSA a YEAR to even look into it.
Your only hope for getting this resolved satisfactorily will be through working with your dealer and Lexus corporate. You'll have to be persistent and you'll have to argue your case to them. You can even use the threat of filing complaints with the above agencies and threads showing similar issues as ammunition.
However even then, I forecast no better outcome than the one you have already. Lexus paying half the cost is already far more than many other 2IS owners have received for this repair.
I truly wish you get this issue resolved and do not have to pay anything for this result of poor choice of electronics on Lexus' part. But do understand that regardless of what outcome you achieve, you're not entitled to anything from Lexus. You bought a used car without a warranty. A non-essential electronics components failed, in no way affecting the operational safety of the vehicle. This is unfortunate, but not the start of WWIII. In fact it happens to people every day.
I hope this is the last in your series of endless "My nav failed, Lexus sucks" posts on every thread you can find.
I'm speaking from experience. My last car was a 2003 E55 AMG which required about $15,000 in repairs in 6 months, the most serious of which being leaking of gasoline into the cabin through the top of the fuel sending units. There was a recall for this matter, but it didn't fix the issue and owners had it recur. It was truly a safety issue, as pooling gasoline in the bottom of your car creates a bit of a fire hazard. I filed a complaint with everyone I possibly could, including those you listed above. It wasn't until a year later (and after I sold the car), that I heard from someone at NHTSA, and even then it was just to ask for some more information. I've emailed him several times over the past year and he's never gotten back to me.
I respect that you're upset about an issue with your car that happens to more than a handful (but importantly, nowhere near the majority) of owners. However, you have to realize that:
1) Every model of car will have issues that are common to it. Some will be more serious than others, some will be more expensive than others, and some will happen to a larger percentage of owners than others. Do your research before buying any car, used or new. If you'd done a quick search on CL or checked the Buyer's Guide thread, you'd have seen the nav issue called out clear as day. If you do your research and find a particular model of car you like has known issues, you have lots of options. Buy the car and hope it doesn't happen. Buy the car and buy a warranty. Or simply don't buy the car.
2) Nothing you're doing here will garner you anything positive in any measurable period of time, particularly because your complaint (despite what you're trying to claim) is in no way, shape or form a safety issue as the above agencies would define it. Safety issues are things like leaking gasoline, or engines catching fire. Not "I can't find my way to the grocery store". These safety issues are given priority over any other complaint, and sometimes non-safety complaints are ignored entirely. I can absolutely promise you the NHTSA will NOT open an investigation into failed nav screens on the Lexus IS. There are simply too many more pressing, truly safety-related issues they must investigate. Keep in mind my E55 was rapidly turning itself into a gasoline bomb and it still took NHTSA a YEAR to even look into it.
Your only hope for getting this resolved satisfactorily will be through working with your dealer and Lexus corporate. You'll have to be persistent and you'll have to argue your case to them. You can even use the threat of filing complaints with the above agencies and threads showing similar issues as ammunition.
However even then, I forecast no better outcome than the one you have already. Lexus paying half the cost is already far more than many other 2IS owners have received for this repair.
I truly wish you get this issue resolved and do not have to pay anything for this result of poor choice of electronics on Lexus' part. But do understand that regardless of what outcome you achieve, you're not entitled to anything from Lexus. You bought a used car without a warranty. A non-essential electronics components failed, in no way affecting the operational safety of the vehicle. This is unfortunate, but not the start of WWIII. In fact it happens to people every day.
I hope this is the last in your series of endless "My nav failed, Lexus sucks" posts on every thread you can find.
Last edited by calvin2376; 09-29-11 at 12:46 PM.
09-29-11, 12:46 PM
#6
I can guarantee you that even if any complaint you file is investigated and acted upon by any of the above agencies, by the time they make Lexus act or send you a penny, you will have sold your car.
I'm speaking from experience. My last car was a 2003 E55 AMG which required about $15,000 in repairs in 6 months, the most serious of which being leaking of gasoline into the cabin through the top of the fuel sending units. There was a recall for this matter, but it didn't fix the issue and owners had it recur. It was truly a safety issue, as pooling gasoline in the bottom of your car creates a bit of a fire hazard. I filed a complaint with everyone I possibly could, including those you listed above. It wasn't until a year later (and after I sold the car), that I heard from someone at NHTSA, and even then it was just to ask for some more information. I've emailed him several times over the past year and he's never gotten back to me.
I respect that you're upset about an issue with your car that happens to more than a handful (but importantly, nowhere near the majority) of owners. However, you have to realize that:
1) Every model of car will have issues that are common to it. Some will be more serious than others, some will be more expensive than others, and some will happen to a larger percentage of owners than others. Do your research before buying any car, used or new. If you'd done a quick search on CL or checked the Buyer's Guide thread, you'd have seen the nav issue called out clear as day. If you do your research and find a particular model of car you like has known issues, you have lots of options. Buy the car and hope it doesn't happen. Buy the car and buy a warranty. Or simply don't buy the car.
2) Nothing you're doing here will garner you anything positive in any measurable period of time, particularly because your complaint (despite what you're trying to claim) is in no way, shape or form a safety issue as the above agencies would define it. Safety issues are things like leaking gasoline, or engines catching fire. Not "I can't find my way to the grocery store". These safety issues are given priority over any other complaint, and sometimes non-safety complaints are ignored entirely. I can absolutely promise you the NHTSA will NOT open an investigation into failed nav screens on the Lexus IS. There are simply too many more pressing, truly safety-related issues they must investigate. Keep in mind my E55 was rapidly turning itself into a gasoline bomb and it still took NHTSA a YEAR to even look into it.
Your only hope for getting this resolved satisfactorily will be through working with your dealer and Lexus corporate. You'll have to be persistent and you'll have to argue your case to them. You can even use the threat of filing complaints with the above agencies and threads showing similar issues as ammunition.
However even then, I forecast no better outcome than the one you have already. Lexus paying half the cost is already far more than many other 2IS owners have received for this repair.
I truly wish you get this issue resolved and do not have to pay anything for this result of poor choice of electronics on Lexus' part. But do understand that you're not entitled to anything from Lexus. You bought a used car without a warranty. A non-essential electronics components failed, in no way affecting the driveability of the car. This is unfortunate, but not the start of WWIII.
I hope this is the last in your series of endless "My nav failed, Lexus sucks" posts on every thread you can find.
I'm speaking from experience. My last car was a 2003 E55 AMG which required about $15,000 in repairs in 6 months, the most serious of which being leaking of gasoline into the cabin through the top of the fuel sending units. There was a recall for this matter, but it didn't fix the issue and owners had it recur. It was truly a safety issue, as pooling gasoline in the bottom of your car creates a bit of a fire hazard. I filed a complaint with everyone I possibly could, including those you listed above. It wasn't until a year later (and after I sold the car), that I heard from someone at NHTSA, and even then it was just to ask for some more information. I've emailed him several times over the past year and he's never gotten back to me.
I respect that you're upset about an issue with your car that happens to more than a handful (but importantly, nowhere near the majority) of owners. However, you have to realize that:
1) Every model of car will have issues that are common to it. Some will be more serious than others, some will be more expensive than others, and some will happen to a larger percentage of owners than others. Do your research before buying any car, used or new. If you'd done a quick search on CL or checked the Buyer's Guide thread, you'd have seen the nav issue called out clear as day. If you do your research and find a particular model of car you like has known issues, you have lots of options. Buy the car and hope it doesn't happen. Buy the car and buy a warranty. Or simply don't buy the car.
2) Nothing you're doing here will garner you anything positive in any measurable period of time, particularly because your complaint (despite what you're trying to claim) is in no way, shape or form a safety issue as the above agencies would define it. Safety issues are things like leaking gasoline, or engines catching fire. Not "I can't find my way to the grocery store". These safety issues are given priority over any other complaint, and sometimes non-safety complaints are ignored entirely. I can absolutely promise you the NHTSA will NOT open an investigation into failed nav screens on the Lexus IS. There are simply too many more pressing, truly safety-related issues they must investigate. Keep in mind my E55 was rapidly turning itself into a gasoline bomb and it still took NHTSA a YEAR to even look into it.
Your only hope for getting this resolved satisfactorily will be through working with your dealer and Lexus corporate. You'll have to be persistent and you'll have to argue your case to them. You can even use the threat of filing complaints with the above agencies and threads showing similar issues as ammunition.
However even then, I forecast no better outcome than the one you have already. Lexus paying half the cost is already far more than many other 2IS owners have received for this repair.
I truly wish you get this issue resolved and do not have to pay anything for this result of poor choice of electronics on Lexus' part. But do understand that you're not entitled to anything from Lexus. You bought a used car without a warranty. A non-essential electronics components failed, in no way affecting the driveability of the car. This is unfortunate, but not the start of WWIII.
I hope this is the last in your series of endless "My nav failed, Lexus sucks" posts on every thread you can find.
Great post.
09-29-11, 12:55 PM
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How is this a safety issue--you know it is busted, don't use it while driving? Things on cars break, you are being unreasonable.
This is a luxury item, Navigation is by no means a safety issue.
This is a luxury item, Navigation is by no means a safety issue.
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09-29-11, 01:15 PM
#8
Honestly, I see where your coming from.... I DO...
but out of warrenty means that Lexus is not responsible for your troubles.
NOW.... I dont see how a "Lexus" should have SO MANY of these units that fail... look at Microsoft they spent MILLIONS of dollars to repair everyones XBOX multiple times in some cases to save their name.
IMO - Your only option is to no longer spend your money on Lexus products.
NEXT Safety recall? Not a chance......
We would be better off reporting the common problem of the Airbag Light staying on and rendering your airbag system useless. That can kill people.
THAT is a problem that should be fixed wither IN OR OUT of warrenty.
but out of warrenty means that Lexus is not responsible for your troubles.
NOW.... I dont see how a "Lexus" should have SO MANY of these units that fail... look at Microsoft they spent MILLIONS of dollars to repair everyones XBOX multiple times in some cases to save their name.
IMO - Your only option is to no longer spend your money on Lexus products.
NEXT Safety recall? Not a chance......
We would be better off reporting the common problem of the Airbag Light staying on and rendering your airbag system useless. That can kill people.
THAT is a problem that should be fixed wither IN OR OUT of warrenty.
09-29-11, 01:51 PM
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let me see how many owners of broken navigation agree and Lexus did an outstanding job on standing behide their products. Especially to those whose warranty just expired or little over like mine........I bet the one who said I am not reasonable because 1) never happened to them 2) lexus covered it 3) they don't even own one.
09-29-11, 01:53 PM
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Honestly, I see where your coming from.... I DO...
but out of warrenty means that Lexus is not responsible for your troubles.
NOW.... I dont see how a "Lexus" should have SO MANY of these units that fail... look at Microsoft they spent MILLIONS of dollars to repair everyones XBOX multiple times in some cases to save their name.
IMO - Your only option is to no longer spend your money on Lexus products.
NEXT Safety recall? Not a chance......
We would be better off reporting the common problem of the Airbag Light staying on and rendering your airbag system useless. That can kill people.
THAT is a problem that should be fixed wither IN OR OUT of warrenty.
but out of warrenty means that Lexus is not responsible for your troubles.
NOW.... I dont see how a "Lexus" should have SO MANY of these units that fail... look at Microsoft they spent MILLIONS of dollars to repair everyones XBOX multiple times in some cases to save their name.
IMO - Your only option is to no longer spend your money on Lexus products.
NEXT Safety recall? Not a chance......
We would be better off reporting the common problem of the Airbag Light staying on and rendering your airbag system useless. That can kill people.
THAT is a problem that should be fixed wither IN OR OUT of warrenty.
HAHAHAH Sure, when is the next recall? lol lexus
09-29-11, 02:04 PM
#12
let me see how many owners of broken navigation agree and Lexus did an outstanding job on standing behide their products. Especially to those whose warranty just expired or little over like mine........I bet the one who said I am not reasonable because 1) never happened to them 2) lexus covered it 3) they don't even own one.
If I keep my IS longer than the 4/50,I would definitely buy an discounted Lexus extended warranty from Troy Dietrich or some other source.
Too many things can go wrong.Especially with a high optioned expensive vehicle.
Another thing I wouldn't do is whine about it on thread after thread.
09-29-11, 03:16 PM
#15
Your snarky retorts throughout this thread make it clear you're not interested in a discussion or what's right/wrong, you're bitter about a problem you're having and that's the end of it. I tried to give perspective on your approach as someone who's been down this road before, yet you refuse to provide a reasoned response not only to me but anyone on this thread.
Good luck with your plight.
Good luck with your plight.