2011 Headlamp Bubbling Defect
07-21-11, 12:09 PM
#76
Report the problem these 3 ways:
1. Tell your dealer's service department manager
2. Call Lexus at 800-255-3987, option #3
3. Email Lexus at the link found on this page: http://www.lexus.com/contact/
You need to email to have a case number opened for your VIN and create a record of the issue. Just reporting it to the dealer won't do it. I would suggest reporting the problem all 3 ways.
1. Tell your dealer's service department manager
2. Call Lexus at 800-255-3987, option #3
3. Email Lexus at the link found on this page: http://www.lexus.com/contact/
You need to email to have a case number opened for your VIN and create a record of the issue. Just reporting it to the dealer won't do it. I would suggest reporting the problem all 3 ways.
If all you guys with the 2011's that are having this issue pressure the dealers and corporate, they will make a move on the issue much quicker
07-23-11, 01:41 AM
#78
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Sent an email to Lexus like KillaIS250 suggest and this is what I got. Maybe call is a better option? I am afraid that the dealer might not take me seriously. I am in California wondering if any CL members report to any east bay dealers?
Thank you for contacting the Lexus Customer Satisfaction Department. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
I apologize for the concerns that you are experiencing with your vehicle. Please bring your vehicle to your Lexus dealership for inspection and diagnosis of the concern. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Daane Griffeth
Lexus Customer Satisfaction
Thank you for contacting the Lexus Customer Satisfaction Department. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
I apologize for the concerns that you are experiencing with your vehicle. Please bring your vehicle to your Lexus dealership for inspection and diagnosis of the concern. I apologize for any inconvenience this may have caused you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.
Sincerely,
Daane Griffeth
Lexus Customer Satisfaction
07-23-11, 02:29 PM
#80
Looks like you guys should contact that number for Lexus Customer Satisfaction and voice your concern.
Written letters are pretty good too, i dunno how many of you are willing to do that lol. Almost every time i've written a letter addressed to an exec at a corporation i've gotten a good reply.
Written letters are pretty good too, i dunno how many of you are willing to do that lol. Almost every time i've written a letter addressed to an exec at a corporation i've gotten a good reply.
07-23-11, 06:21 PM
#82
Pit Crew
Thread Starter
Explain they are not understanding the seriousness of the problem.
The email I got said my feedback was being documented at National Headquarters for future model design consideration. Mention in your email, and when you call, that you want your complaint documented... and get a case/reference number.
You should also go to the dealer and have them put your complaint in your record. They'll give you a printout, like when you take your car in for service and get a receipt, with your complaint noted in the national database.
07-24-11, 11:51 AM
#84
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^ sweet idea broski ....
Yea sooooo I have 10k on my f sport I've had since october and BOTH my headlights are really bad, def filing my complaint tonight, just noticed today. we gotta stick together on this one grrrr
Yea sooooo I have 10k on my f sport I've had since october and BOTH my headlights are really bad, def filing my complaint tonight, just noticed today. we gotta stick together on this one grrrr
07-24-11, 01:42 PM
#87
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Sorry to see these Super 
if i had the F Sport i'd just simply bring it to the dealership and have them change it for new ones ...... obviously a defect. And then once those start going bad ...... have them change again until Lexus finally corrects them properly 
No need for everyone to have to put up with this on their new rides ??!! Good luck !!
if i had the F Sport i'd just simply bring it to the dealership and have them change it for new ones ...... obviously a defect. And then once those start going bad ...... have them change again until Lexus finally corrects them properly No need for everyone to have to put up with this on their new rides ??!! Good luck !!
07-27-11, 04:44 AM
#88
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Hi Guys, does anyone have any updates in the bubbling getting worse and worse or its remain the same ?
FYI i looked at the AUSTRALIAN Spec. IS350 in Sydney, and they ALSO have the bubbling issue exactly like the pictures above.
FYI i looked at the AUSTRALIAN Spec. IS350 in Sydney, and they ALSO have the bubbling issue exactly like the pictures above.
07-27-11, 09:27 AM
#89
so it looks like it's on the chrome as well as the black, of all the pics i've seen it looks like it's right below the chrome part of the headlight every time, wonder if the reflection off the chrome is heating it up?