Dealer damaged the car!
02-16-10, 10:12 AM
#17
Driver School Candidate
Join Date: Jul 2009
Location: Ca
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Completely unacceptable........terrible accountability if you asked me!
Just wait until the CSI (Customer Satisfaction Index) survey....Dealers do not like negative reports, they get hit hard!
You only get one original paint job, after that any paint that is not O.E.M (factory) is more susceptable to chipping and pitting.....I would definately be dissapointed like no other!
Ask and see if they will give you a new bumper that is already painted off of a new vehicle that is in their inventory. Down time is minimized, no repainting any parts on your vehicle, just a quick R&R of the front bumper. I think that would be the best situation possible if its a good match.....JMHO
Just wait until the CSI (Customer Satisfaction Index) survey....Dealers do not like negative reports, they get hit hard!
You only get one original paint job, after that any paint that is not O.E.M (factory) is more susceptable to chipping and pitting.....I would definately be dissapointed like no other!
Ask and see if they will give you a new bumper that is already painted off of a new vehicle that is in their inventory. Down time is minimized, no repainting any parts on your vehicle, just a quick R&R of the front bumper. I think that would be the best situation possible if its a good match.....JMHO
Last edited by Olskool53; 02-16-10 at 10:18 AM.
02-16-10, 11:24 AM
#21
Lexus Fanatic
02-16-10, 11:24 AM
#22
Lexus Test Driver
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Location: Socal
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that one reason why i liked my BMW dealer over my Lexus cause BMW will walk with you around your car and point out the ding and scuff on you car so that you and them know how it was when it goes in. so that if there any other damage they will take care of it no question asked. Plus i hate how lexus take it threw the drive thru car wash cause my car came out with a scratch on the door. BMW hand washed my M3 rite in front of me that service. hope they fix it for you tho
they mark it on a sheet of paper they give to the service guy.that sucks man, but the rear isn't that bad looks like it can be polished and buffed out.
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02-16-10, 01:32 PM
#27
Lexus Fanatic
02-16-10, 02:03 PM
#29
They are replacing the front bumper with a new one, but the idea of the car being in the bodyshop sucks. It's already done so not much I can do I just want the car out of there before they do anymore damage. I also ask if I can get the GFX kit in lieu of the services and they agreed to it. I hope it works out they promised the car by Friday...we'll see
I hope it works out they promised the car by Friday...we'll see