Late model '08 IS - Smart card programming
01-14-10, 04:40 PM
#16
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1. Well it does specifically say the 2008 IS should have a different part number, so at the very least...it's confusing. (http://www.sewellpartsonline.com/par....asp?id=187179)
3. They said "it's either the wrong part or it's defective", so I didn't know which direction to go (get different part # or replacement part). I e-mailed Sewell for advice. They still haven't responded either. Again, I don't have any other Lexus dealerships in the area. I have 1 other Toyota dealership and they were confused about how to program Smart Cards (and reading another thread I guess that's common).
3. They said "it's either the wrong part or it's defective", so I didn't know which direction to go (get different part # or replacement part). I e-mailed Sewell for advice. They still haven't responded either. Again, I don't have any other Lexus dealerships in the area. I have 1 other Toyota dealership and they were confused about how to program Smart Cards (and reading another thread I guess that's common).
Programming a smart card key is the same as the regular smart key transmitter, i havent seen toyota do one but it should be the same as their smart key system.
so if you have this infront of u and ur local dealer cant program it something is wrong with the card.
01-14-10, 04:44 PM
#17
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Was you car purchased in Hawaii? Frequency / part number for the key would be different than a mainland purchased car. I have also seen brand new keys not program because they were bad.
01-14-10, 06:44 PM
#18
Lead Lap
Thread Starter
maybe this will clear things up a bit. maybe i should have said that i work at lexus in the parts dept. this picture is from our parts catalog system.
Programming a smart card key is the same as the regular smart key transmitter, i havent seen toyota do one but it should be the same as their smart key system.
so if you have this infront of u and ur local dealer cant program it something is wrong with the card.
Programming a smart card key is the same as the regular smart key transmitter, i havent seen toyota do one but it should be the same as their smart key system.
so if you have this infront of u and ur local dealer cant program it something is wrong with the card.
I talked the Toyota dealership into trying to program it tomorrow, and if it doesn't work I'm going to send it back to Sewell and get a refund or replacement (depending on whether or not they ever respond to me).
01-14-10, 06:48 PM
#19
Lead Lap
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Is there anyway to confirm whether or not a key is bad other then it not accepting programming?
01-15-10, 02:15 PM
#20
Lead Lap
Thread Starter
Quick Update: I went to the Toyota Dealership today. They were *not* able to make it work either.
Some good news: I did finally get an e-mail from Sewell today! Woohoo! My biggest problem with this issue has been feeling completely ignored (not even an acknowledgment of my e-mails), so hopefully this gets the ball rolling towards a resolution.
Here's the e-mail from Sewell (I don't think Darrell would mind me sharing this info & maybe some other Lexus techs might have some experience/insight too):
Some good news: I did finally get an e-mail from Sewell today! Woohoo! My biggest problem with this issue has been feeling completely ignored (not even an acknowledgment of my e-mails), so hopefully this gets the ball rolling towards a resolution.
Here's the e-mail from Sewell (I don't think Darrell would mind me sharing this info & maybe some other Lexus techs might have some experience/insight too):
I can see the problem. By your VIN our electronic parts catalog filters the available SMART card specifically to the 50480 key – the one I myself interpret to apply to the 2009 to 2010 IS models. The production date of your IS250 (should say IS350) is August of 2008. This is on the cusp of being considered either year model – 2008 or 2009 (depends on the serial number sequence of your VIN). My parts catalog calls your IS a 2008 model yet is referring to the specific SMART card part to the 2009 model. This is where you local dealer directed you to the 50480 part number, then followed by our confirmation.
As a bit of a side note – not to confuse this anymore – see the attached PDF file (not attached here) and see the small asterisk next to the 89904C smart card part code. This asterisk I have now noticed shows it applies to the GSE20.ATM only. This is a IS250 automatic transmission only. You have a GSE21. If the schematic is correct, then the SMART card would not apply to the IS350 (or the manual transmission IS250). I find this rather odd.
Since Lexus technicians are intelligent I could only concede to the notion they could not program the SMART card you have. In lieu of this, our only other option would be to use the 89904-50641-RK from your original order. Would you like me to ship you this one and see where we land?
As a bit of a side note – not to confuse this anymore – see the attached PDF file (not attached here) and see the small asterisk next to the 89904C smart card part code. This asterisk I have now noticed shows it applies to the GSE20.ATM only. This is a IS250 automatic transmission only. You have a GSE21. If the schematic is correct, then the SMART card would not apply to the IS350 (or the manual transmission IS250). I find this rather odd.
Since Lexus technicians are intelligent I could only concede to the notion they could not program the SMART card you have. In lieu of this, our only other option would be to use the 89904-50641-RK from your original order. Would you like me to ship you this one and see where we land?
Last edited by rebs; 01-15-10 at 02:56 PM.
01-15-10, 02:39 PM
#21
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Quick Update: I went to the Toyota Dealership today. They were *not* able to make it work either.
Some good news: I did get finally get an e-mail from Sewell today! Woohoo! My biggest problem with this issue has been feeling completely ignored (not even an acknowledgment of my e-mails), so hopefully this gets the ball rolling towards a resolution.
Here's the e-mail from Sewell (I don't think Darrell would mind me sharing this info & maybe some other Lexus techs might have some experience/insight too):
Some good news: I did get finally get an e-mail from Sewell today! Woohoo! My biggest problem with this issue has been feeling completely ignored (not even an acknowledgment of my e-mails), so hopefully this gets the ball rolling towards a resolution.
Here's the e-mail from Sewell (I don't think Darrell would mind me sharing this info & maybe some other Lexus techs might have some experience/insight too):
I can see the problem. By your VIN our electronic parts catalog filters the available SMART card specifically to the 50480 key – the one I myself interpret to apply to the 2009 to 2010 IS models. The production date of your IS250 (should say IS350) is August of 2008. This is on the cusp of being considered either year model – 2008 or 2009 (depends on the serial number sequence of your VIN). My parts catalog calls your IS a 2008 model yet is referring to the specific SMART card part to the 2009 model. This is where you local dealer directed you to the 50480 part number, then followed by our confirmation.
As a bit of a side note – not to confuse this anymore – see the attached PDF file (not attached here) and see the small asterisk next to the 89904C smart card part code. This asterisk I have now noticed shows it applies to the GSE20.ATM only. This is a IS250 automatic transmission only. You have a GSE21. If the schematic is correct, then the SMART card would not apply to the IS350 (or the manual transmission IS250). I find this rather odd.
Since Lexus technicians are intelligent I could only concede to the notion they could not program the SMART card you have. In lieu of this, our only other option would be to use the 89904-50641-RK from your original order. Would you like me to ship you this one and see where we land?
As a bit of a side note – not to confuse this anymore – see the attached PDF file (not attached here) and see the small asterisk next to the 89904C smart card part code. This asterisk I have now noticed shows it applies to the GSE20.ATM only. This is a IS250 automatic transmission only. You have a GSE21. If the schematic is correct, then the SMART card would not apply to the IS350 (or the manual transmission IS250). I find this rather odd.
Since Lexus technicians are intelligent I could only concede to the notion they could not program the SMART card you have. In lieu of this, our only other option would be to use the 89904-50641-RK from your original order. Would you like me to ship you this one and see where we land?
01-15-10, 02:55 PM
#22
Lead Lap
Thread Starter
01-15-10, 07:30 PM
#24
01-20-10, 07:50 PM
#27
Lead Lap
Thread Starter
Thanks!
Sewell has been great from a sales perspective. I haven't had my car a year yet, and I've ordered over 1k of equipment from them, and it's been reasonably priced (for Lexus parts) and received in a timely fashion.
To be frank...from a support aspect, it's been a little rough. I had to get corporate involved just to get any kind of response on this issue (previously when I contacted them I would get a response within 24 hours). /sigh
On a positive note, Sewell did ship me a different key, which should be here Monday. I expect to have an update on this issue next week, and perhaps it'll be helpful for people who find themselves in a similar situation in the future...
Sewell has been great from a sales perspective. I haven't had my car a year yet, and I've ordered over 1k of equipment from them, and it's been reasonably priced (for Lexus parts) and received in a timely fashion.
To be frank...from a support aspect, it's been a little rough. I had to get corporate involved just to get any kind of response on this issue (previously when I contacted them I would get a response within 24 hours). /sigh
On a positive note, Sewell did ship me a different key, which should be here Monday. I expect to have an update on this issue next week, and perhaps it'll be helpful for people who find themselves in a similar situation in the future...
01-26-10, 07:01 PM
#28
Lead Lap
Thread Starter
Update - Day 26 (from order date):
I got the other wallet key (different part number for 06-08 IS's) yesterday. Had a service appointment today. The new key works. Yay! Still not overly excited I had to contact Lexus Corp before either my local dealership or Sewell would respond to my e-mail, but on a positive note it's resolved now.
I'm not sure what the moral of the story is...other then your VIN does not always bring up the proper part numbers. ...and perhaps consider a local dealership if getting something that needs immediate programming?
Also I asked about the "floor mat issue", and was told they are going to resolve it in March, but Toyota also recalled a bunch of cars today, so that might affect some dealership scheduling (like mine which handles Toyota and Lexus). Here's what I've been told the fix is. They are grinding down the pedal (to make it smaller) and replacing the padding under the carpet with something slimmer (to create more room between the pedal and the carpet, so they don't catch). He also said they were updating the ECU and that if you press the brake and the accelerator at the same time...the accelerator would cut out (within certain speed restrictions, etc.). He was nice and forth coming, and he said the grounded down pedal looked good....but I don't really like the sound of this "fix".
I got the other wallet key (different part number for 06-08 IS's) yesterday. Had a service appointment today. The new key works. Yay! Still not overly excited I had to contact Lexus Corp before either my local dealership or Sewell would respond to my e-mail, but on a positive note it's resolved now.
I'm not sure what the moral of the story is...other then your VIN does not always bring up the proper part numbers. ...and perhaps consider a local dealership if getting something that needs immediate programming?
Also I asked about the "floor mat issue", and was told they are going to resolve it in March, but Toyota also recalled a bunch of cars today, so that might affect some dealership scheduling (like mine which handles Toyota and Lexus). Here's what I've been told the fix is. They are grinding down the pedal (to make it smaller) and replacing the padding under the carpet with something slimmer (to create more room between the pedal and the carpet, so they don't catch). He also said they were updating the ECU and that if you press the brake and the accelerator at the same time...the accelerator would cut out (within certain speed restrictions, etc.). He was nice and forth coming, and he said the grounded down pedal looked good....but I don't really like the sound of this "fix".
01-26-10, 10:18 PM
#29
im glad to hear that your situation was resolved. in the end, even though you had to go through corporate, lexus gives its customers pretty good service. did they have to take the car to the service bay, or could they just sync the car with the wallet key right when you drive up for service?
01-26-10, 11:12 PM
#30
Lead Lap
Thread Starter
im glad to hear that your situation was resolved. in the end, even though you had to go through corporate, lexus gives its customers pretty good service. did they have to take the car to the service bay, or could they just sync the car with the wallet key right when you drive up for service?
Having said that, I'm moving on and hoping for amazing service in the future.
To answer your question...yes I did have to take it to service. I waited about an hour, but there was another car ahead of me too.
