Is Lexus screwing me over?
03-12-12, 04:55 PM
#1
Lead Lap
Thread Starter
Is Lexus screwing me over? shocking update
hey guys i had a problem with my HID light going of randomly, so it was taken to dealer at 49000 mile which i was still under warranty, but they said they could not duplicate the problem i still have that problem 4 days ago i called lexus corporate and told them i went to dealer for exact problem when i was under warranty now my warranty is over, so they told me take it back to dealer so they can diagnose the issue, so i did 2 days ago now they call me and tell me there is 2 philips aftermarket bulb in there, the car was bought used before the warranty even ended, i think the dealer is screwing me over because for every lil thing this car was taken to dealer according to the service history, and why would the previous owner change the bulb her self if she was still under warranty???? is exact bulb also, please give me some advice
Last edited by Shervin350; 03-15-12 at 06:48 PM.
03-12-12, 05:16 PM
#2
Lead Lap
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Go to a different dealer.
I find it weird that they'd say it's "philips aftermarket bulbs". Consider this: the OEM bulbs are philips xeneco bulbs. Thus getting two "aftermarket" philips bulb would either be equivalent or of higher quality as you can either get the xeneco or the ultinon line.
but regardless, just bring it elsewhere. the intermittent outage is a common problem with our vehicles and it's likely the ballast from personal experience. i believe they just dont want to change it as the ballast requires removal of the headlights (which in itself needs the front bumper removed to access). They probably don't get much from Lexus for the job.
I find it weird that they'd say it's "philips aftermarket bulbs". Consider this: the OEM bulbs are philips xeneco bulbs. Thus getting two "aftermarket" philips bulb would either be equivalent or of higher quality as you can either get the xeneco or the ultinon line.
but regardless, just bring it elsewhere. the intermittent outage is a common problem with our vehicles and it's likely the ballast from personal experience. i believe they just dont want to change it as the ballast requires removal of the headlights (which in itself needs the front bumper removed to access). They probably don't get much from Lexus for the job.
03-12-12, 07:40 PM
#3
Ask the dealership to print out the full service history for you so you can get the details from the beginning to present. This way, you can know exactly what happened, and it will be in the format, as if you went to teh dealership and got the invoice, so full details.
As for it could of been a Ultinon in fact put inside. If that is the case, the previous owner probably put it in because she wanted a higher kelvin bulb in there.
Just to add on to of the OEM brand, depending on which later year was it, Lexus no longer uses Philips XenEco. I forgot what brand it is but Jeff Lange knows what they use presently.
You could try and complain that when the car was purchase it was not documented or not disclosed to you that lights were not OEM. See what they say.
As for it could of been a Ultinon in fact put inside. If that is the case, the previous owner probably put it in because she wanted a higher kelvin bulb in there.
Just to add on to of the OEM brand, depending on which later year was it, Lexus no longer uses Philips XenEco. I forgot what brand it is but Jeff Lange knows what they use presently.
You could try and complain that when the car was purchase it was not documented or not disclosed to you that lights were not OEM. See what they say.
Last edited by Sango; 03-12-12 at 08:11 PM.
03-12-12, 08:03 PM
#4
Lead Lap
Thread Starter
I know lexus now puts Toshiba-Harison D4S, and i saw the full service history the car been the dealer 3 time for light problem during the warranty, at 20k they stated that they replaced bulbs
03-12-12, 08:08 PM
#5
I dont understand why a dealership wouldnt want to do repairs when they dont lose money they just bill Lexus Corporate at an oustanding amount and send you on your way. Warranty issues are not a cost they abosorb, ive never had an issue with any warranty repair or complaint I even told them my shifter was pitting once and they gave me a new one. Maybe it depends on the service advisor? But I wouldnt be surprised if they also make more depending on how much they bill so if I were one I would have everything fixed under warranty for you. Try another dealer...hope it works out!
03-12-12, 08:20 PM
#7
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Call or email Lexus Head office directly, not the dealer. They will light a fire under the dealers rump .... i have found Lexus head office very good that way.
KC
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03-13-12, 10:49 PM
#11
Lexus used Philips bulbs until around 08-09, then switched to Toshiba-Harison. A while later they changed them up, so they old sold the T-H bulbs. Depending on when your bulbs were replaced they may have been replaced with either type.
Either Philips XenEco or Toshiba-Harison could be OEM Lexus bulbs.
Jeff
Either Philips XenEco or Toshiba-Harison could be OEM Lexus bulbs.
Jeff
03-14-12, 10:56 PM
#12
Lead Lap
Thread Starter
gues lexus called me back today and said that the dealership had told the that there was aftermarket light bulbs in the car exact spec as the lexus, i got the car under warranty when it was not over, so now my question is something dont add up why would the previous owner change the light bulbs when she was under warranty with exact same kind of bulbs???? if she had problem she could of get them changed out for free, so someone is messing with me here help me out they said they going to call me back tomorrow after they talk to the manager
by the way incase they bs me is this legit
http://www.kbcarstuff.com/Philips-Ul.../pb-d4s-6k.htm
by the way incase they bs me is this legit
http://www.kbcarstuff.com/Philips-Ul.../pb-d4s-6k.htm
Last edited by Shervin350; 03-14-12 at 11:19 PM.
