skreilly

Hi Everyone,
New to the forum and looking forward to being part of the group. I am the very proud owner of a red 5 speed manual 2002 IS300 living in Olathe KS.

My car suffered from the dreaded sticky dash issue and while the '02 IS300 is not part of the courtesy warranty recall, my dealership suggested I call Lexus Customer Care to log the issue. They came through and replaced the dash. Thought I'd pass it on.

Kinsha

I live in Topeka, and my 02 has the sticky dash. Could you pass on to me the # for lexus you called, and the dealership that did your repair?

skreilly

I called Lexus Customer Care. The number is 800.255.3987. Option 4 was for recall and warranties. That is where I started. I service my car at Hendrick Lexus in KC. I have a very longstanding relationship with that dealer.

Hope this helps.

Was told by corporate lexus that they were making case by case evaluations of cars not listed under the courtesy recall. Had to prove sticky dash with pics. Car was fixed within three weeks of my call.

Kinsha

Called the # and talked to a lady. She first said My car 02 Sportcross was not on the list. Told her you were approved to get your 02 replaced, and she said that there was nothing she could do. She suggested I speak to Hendicks Lexus about it. Any more guidance you could give me?

skreilly

Hi, Bummed that customer care didn't help you out. You might try taking it to Lewis Toyota in Topeka, I think they work on Lexus. See if the service staff will verify the sticky dash and make a call for you. Also take some pics that can be sent to corporate.