My RX is leaking
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Location: Monterey Bay Area, CA
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My RX is leaking
I took my RX450h in for its 30K service last Wednesday. This morning, I noticed a big wet spot in our driveway as I was returning from an errand. It turns out I have a leak somewhere in the rear axle -- viscous, pink fluid. The car wasn't leaking before it was serviced. I have a call into the dealership about this. Obviously, it's not good. Anybody have an idea what this could be? Transmission fluid? Brake fluid? I'm nervous about driving the car the 40 miles to the dealership now.
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#6
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Fortunately, the dealer's service department is open on Sundays. I spoke to the service adviser; he gave me the number for Lexus Roadside Assistance (which I think I already had somewhere). I called them and they dispatched a truck to take the car to the dealer in Monterey, where they serviced it this morning. The problem was a bad washer. It had flattened and split resulting in a leak in the rear axle. It was transmission oil. I wasn't the only one reporting this problem; several others had. They order these things in bulk and apparently they got a bad batch. I could've driven the to the dealer as it turns out. I'll know next time, which I hope there won't be anytime.
#7
Good to hear , thanks
Fortunately, the dealer's service department is open on Sundays. I spoke to the service adviser; he gave me the number for Lexus Roadside Assistance (which I think I already had somewhere). I called them and they dispatched a truck to take the car to the dealer in Monterey, where they serviced it this morning. The problem was a bad washer. It had flattened and split resulting in a leak in the rear axle. It was transmission oil. I wasn't the only one reporting this problem; several others had. They order these things in bulk and apparently they got a bad batch. I could've driven the to the dealer as it turns out. I'll know next time, which I hope there won't be anytime.
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#8
Fortunately, the dealer's service department is open on Sundays. I spoke to the service adviser; he gave me the number for Lexus Roadside Assistance (which I think I already had somewhere). I called them and they dispatched a truck to take the car to the dealer in Monterey, where they serviced it this morning. The problem was a bad washer. It had flattened and split resulting in a leak in the rear axle. It was transmission oil. I wasn't the only one reporting this problem; several others had. They order these things in bulk and apparently they got a bad batch. I could've driven the to the dealer as it turns out. I'll know next time, which I hope there won't be anytime.
#9
No, I don't play soccer!
Woody, I highly doubt a Ford dealer would be nearly as helpful, and I speak from experience. Meanwhile my Lexus dealer has downright spoiled me.
Aptosuser, I'm glad the dealer found the problem and took care of it. Having the right service advisor makes all the difference. And thanks for keeping us updated. It benefits all of us on this forum. Appreciate it!
Aptosuser, I'm glad the dealer found the problem and took care of it. Having the right service advisor makes all the difference. And thanks for keeping us updated. It benefits all of us on this forum. Appreciate it!
#10
According to my Dad, people will make mistakes. It's how they respond that speaks to their character. I agree. My dealer has responded very well on several occasions. I just wish their sales dept was as good as their service dept.
Glad this had a good ending!
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