Go Back   Club Lexus Forums > Local Chapters and Regional Forums > Regional ClubLexus Forums > Hawaii and Guam
Sign in using an external account
Register Forgot Password?

What's Going on with Servco Lexus Service?!?!

Reply
 
 
 
 
Thread Tools Search this Thread Display Modes
Old 12-28-06, 11:39 AM   #1
WaGoNiSt
Rookie
Trader Score: (0)
 
Join Date: Mar 2003
Location: Hawaii
Posts: 84
Default What's Going on with Servco Lexus Service?!?!

They were always known for the best service. Now, all I hear are complaints. Friends, previous customers of mine from when I worked there, even strangers tell me how bad their service is now.

I always had great service because they know me and my Dad always gets good service too, but it seems like if you're a newbie, the service sucks! Plumburg and Young better step it up!
This ad is not displayed to registered members.
Register your free account today and become a member on Club Lexus!
__________________
Retired:
2006 GS430 STOCK
2003 GS430 STOCK
2004 GX470 STOCK
2003 GS430 HKS-SSR-TEIN-VEILSIDE
2003 RX300 STOCK
WaGoNiSt is offline   Reply With Quote
Old 12-28-06, 01:03 PM   #2
Chuckemtp
Driver School Candidate
Trader Score: (0)
 
Join Date: Nov 2006
Location: Hawaii
Posts: 16
Default

This is the first I have heard. A couple of months ago I did have a small problem with one of their customer service reps (my regular rep wasn't there) but it was quickly resolved over the phone. I have nothing but great things to say about Servco.
Chuckemtp is offline   Reply With Quote
Old 12-31-06, 12:40 PM   #3
Larry96815
Lead Lap
Trader Score: (0)
 
Join Date: Aug 2005
Location: Hawaii
Posts: 432
Default

I have had no problems with either Lexus. I am different than most people though, I call my salesman and have him set everything up. I figure if he wants to sell me any more cars he will make sure I am taken care of properly.

Aloha,
Larry
__________________
Larrym96815
Larry96815 is offline   Reply With Quote
Old 12-31-06, 01:06 PM   #4
CK6Speed
Super Moderator
Trader Score: (1)
 
CK6Speed's Avatar
 
Join Date: Nov 2002
Location: HI
Posts: 7,707
Default

Are we talking Toyota or Lexus? From Lexus I really haven't had any problems, just not the outstanding "Lexus" service that a lot of mainland people talk about. It seems the same as when I used to go to Acura. Both good, but not royalty treatment good. I've been starting to hear some bad service reports from the Mapunapuna Toyota service though. I guess when you are the sole distributor for the entire state you really don't have incentive to keep customers happy. It's not like they can go somewhere else.
CK6Speed is offline   Reply With Quote
Old 12-31-06, 01:09 PM   #5
CK6Speed
Super Moderator
Trader Score: (1)
 
CK6Speed's Avatar
 
Join Date: Nov 2002
Location: HI
Posts: 7,707
Default

Quote:
Originally Posted by Larrym9681 View Post
I have had no problems with either Lexus. I am different than most people though, I call my salesman and have him set everything up. I figure if he wants to sell me any more cars he will make sure I am taken care of properly.

Aloha,
Larry
Hehehe, that is a good one. I can't do that since my sales guy is a friend and he also happed to be the original poster Plus he doesn't work there anymore.

By the way WaGoNiSt, wwhat the heck? You go through cars like water. What happened to the 06 GS430 and how did you end up with a Porsche Cayenne?
CK6Speed is offline   Reply With Quote
Old 12-31-06, 02:31 PM   #6
WaGoNiSt
Rookie
Trader Score: (0)
 
Join Date: Mar 2003
Location: Hawaii
Posts: 84
Default

Quote:
Originally Posted by CK6Speed View Post
Hehehe, that is a good one. I can't do that since my sales guy is a friend and he also happed to be the original poster Plus he doesn't work there anymore.

By the way WaGoNiSt, wwhat the heck? You go through cars like water. What happened to the 06 GS430 and how did you end up with a Porsche Cayenne?
Hehe, I sold the GS to my friend and picked up the Cayenne the other day. After 9 months of driving a sedan I realized that I really need an SUV for my business. The Cayenne just fit the bill perfectly...sporty and has the SUV room. I'm also leasing through the business so it so it helps with my bottom line.

Too bad your salesperson aint there any more. He was my favorite salesperson there!
__________________
Retired:
2006 GS430 STOCK
2003 GS430 STOCK
2004 GX470 STOCK
2003 GS430 HKS-SSR-TEIN-VEILSIDE
2003 RX300 STOCK
WaGoNiSt is offline   Reply With Quote
Old 12-31-06, 02:31 PM
 
 
 
 
Reply

Tags
2011, buy, complaint, complaints, es350, event, lexus, lot, luxus, problems, sales, servco, service, slaesperson, techn, website

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

All times are GMT -7. The time now is 03:46 AM.

Join ClubLexus
Advertising


Copyright © 2000-2008 Internet Brands, Inc. All Rights Reserved
Privacy Policy | Disclaimer | Terms of Use | JOBS


Get all contact info