cracked dashboard?

[tromly]

Originally Posted by rainmn

It almost makes me sick to look at those pictures.

If this happens to my GX, and Lexus won't do anything about it, that will be the end of Lexus ownership for me.

+1, breaks my heart to look at the photos. One of my Rx's had a 2" crack, it's now repaired, independent shop did the repair, a very good job. Car was out of warranty

[coyland]

Another ONE! Cracked dash board. Called the corporate office, after the service center told us that it wasn't covered under warranty. They were very helpful. They offered to pay for the part but we would have to pay the $500 in labor. After reading the web on how common this problem is, my husband called back corporate, and they will not budge. My GX-470 has 58,000 miles on it. No other problems, but disappointed with this one.

[mann777]

If you are covered under Platinium Warranty then the part cost which is 1100/- is taken car by the dealer and the labour charge is what is charged that is 480/- $.
I was out of the Plats warranty, picked up the part from a Vendor in Singapore for the whole thing for 410/-$ and did the refit myself, only it took a long time for the dismantling. If you have the tools, it is very easy to have it done in your garage.

[jbwineman]

I have an '03 GX470 with a cracked dash. My car is garage kept and 42K miles. I purchased an extended warranty from the Lexus dealer and of course it is not covered. I contacted Lexus corporate; they offered to pay 50% of the repair. JM Lexus in Margate, FL wants to charge me $1400 and split it. Corp is firm and JM won’t budge. This is clearly a manufacturing defect or poor raw materials. Lexus corporate was polite but will not pick up the full cost. Clearly JM is overcharging me after reading the posts.

Has anyone contacted a lawyer for a class action suit? The Magnuson-Moss Warranty Act (P.L. 93-637) is a United States federal law (15 U.S.C. § 2301 et seq.). Enacted in 1975, it is the federal statute that governs warranties on consumer products.

[burl]

You can read my earlier posts. I believe the best message to Lexus is to change brands. Your marketplace choices speak louder than anything else. This is clearly a factory defect.