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07-03-09, 04:05 PM
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#16
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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Just had the same crack appear about 10 days ago. Contacted Lexus dealer and said it wasn't covered with the Plat. ext. warranty. After some push back they offered to replace the dash but want me to pay for the labor install. Quoted $660 for the labor.
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
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07-03-09, 10:49 PM
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#17
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Driver School Candidate
Join Date: May 2009
Location: Oregon
Posts: 45
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I tried that armor all gel on the plastic that is in front of the instrument panel.
The clear plastic looks brand new! Took out all the fine scratches on it.
I recommend it.
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07-04-09, 01:35 AM
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#18
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Rookie
Join Date: Aug 2002
Location: CA
Posts: 76
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I paid $356 for the labor at the Lexus dealership, I don't know why they quoted you $660. 
Quote:
Originally Posted by burl
Just had the same crack appear about 10 days ago. Contacted Lexus dealer and said it wasn't covered with the Plat. ext. warranty. After some push back they offered to replace the dash but want me to pay for the labor install. Quoted $660 for the labor.
Also talked with the best leather repair shop in town (they do the Lexus stuff) and they wanted $300 to fix the crack.
I have called the 800 lexus folks. Said they would get back to me in 2 days. Today was the second day. Advice?
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07-05-09, 06:25 PM
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#19
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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I am not sure why the labor is that high. This crack is about 10-12 inches!
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07-10-09, 02:12 PM
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#20
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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Talked to the dealer in person about this yesterday. They will throw in the dash but I have to pay labor -- 7 hours at $105/hr.
Kinda pissed me off so much that I may start looking around to replace the vehicle. The vehicle has 50K miles with the PL EXT Warranty that expires 8/10.
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07-15-09, 09:05 PM
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#21
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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A new crack appeared today right above the instrument cluster. It runs about 12 inches in length.
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07-15-09, 09:46 PM
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#22
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Pole Position
Join Date: Apr 2006
Location: HOUSTON
Posts: 245
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Burl. I suggest you try another dealer, and then have a comparision of the rates, I believe it should not be over 400/-$ Labour. The job takes max 4 hours with taps on.
__________________
LS400-1994/GX470-2004(KDSS) (HIS)
LS460(2007) HERS
**********************
 Ability is what you're capable of doing...
 Motivation determines what you do...
 Attitude determines how well you do it.
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07-16-09, 10:48 AM
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#23
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Rookie
Join Date: Aug 2002
Location: CA
Posts: 76
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Call customer satisfaction & share your concerns,I did & it paid off.
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07-16-09, 01:51 PM
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#24
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Lexus Champion
Join Date: Mar 2009
Location: VA
Posts: 1,620
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Quote:
Originally Posted by MSAGRO
I tried that armor all gel on the plastic that is in front of the instrument panel.
The clear plastic looks brand new! Took out all the fine scratches on it.
I recommend it.
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You're right, this is a great product! 
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07-18-09, 08:50 PM
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#25
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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Called Lexus 800 and they told me to take or leave the dealers offer. I told them to shove it and bought a new Mercedes today-- traded in the Lexus. Bye guys! This dash thing is bull****!
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07-25-09, 05:51 PM
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#26
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Lexus Test Driver
Join Date: Aug 2005
Location: Central Coast, CA
Posts: 1,193
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Quote:
Originally Posted by burl
Called Lexus 800 and they told me to take or leave the dealers offer. I told them to shove it and bought a new Mercedes today-- traded in the Lexus. Bye guys! This dash thing is bull****!
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With the M-B, I'm sure you will be on a first name basis with your service advisor and tech.
Just make sure to give them a nice gift at Christmas time so they keep you on their good side.
__________________
2007 Blizzard Pearl GX470
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07-27-09, 03:30 PM
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#27
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Driver School Candidate
Join Date: Aug 2007
Location: Texas
Posts: 27
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Thanks for advice. I have owned eight mercedes vehicles. My experience has shown that they have about the same dealer face time as the two lexus vehicles I own (actually only one now!)
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07-30-09, 04:52 PM
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#28
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Driver School Candidate
2006 Lexus GX
Join Date: Jul 2009
Location: NC
Posts: 3
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Cracked Pics
We just purchased our CPO 06 GX three weeks ago. My wife walked out one morning and noticed this on the dash. There is no way we would have missed this on the inspection after they detailed and fixed everything. Our local dealer called us back this afternoon and told us that they think they can cover it under warranty. I will keep my fingers crossed and you guys updated.
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07-30-09, 06:28 PM
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#29
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Lead Lap
Join Date: Jul 2005
Location: CA
Posts: 441
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Finally a pic! Wow, that is weird how it cracked
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07-30-09, 10:14 PM
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#30
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Driver School Candidate
Join Date: May 2009
Location: FL
Posts: 17
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no, i had the same problem. i took it to the dealership and they told me the car was still under warranty so they replaced it for free.
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Tags
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3rd, board, compartment, crack, cracked, cracking, dash, dashboard, fix, gen, glove, gx470, lexus, mend, repair, replace, time  |
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