back seat burned up
03-30-16, 07:20 PM
#47
His PM to me basically says they are not giving him those answers. In fairness to him, he said he is dealing with some medical issues right now that are limiting his ability to deal with this. He did send me a well written response.
03-31-16, 07:19 PM
#52
Racer
Im not sure why people here egging this thing on. Until better picks are put up here, its still trolling.
The seat looks like something was on it and melted away the top layer and the hat. Not a vehicle issue, and if I were lexus, I would be questioning the issue too.
The seat looks like something was on it and melted away the top layer and the hat. Not a vehicle issue, and if I were lexus, I would be questioning the issue too.
03-31-16, 07:46 PM
#53
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yea right, trolling..thats why i have wasted my time since july2015..i don't have to prove anything to you guys, just asking for help, and lexus didn't need pictures, they sent an inspector to the dealership and then denied the claim, i purchased a new car to have no headaches with any unforeseen expenses with repairs, i had previously tried used cars and would end up paying more to fix them. Lexus customer service wouldn't have a case number and a response if this was just someone who liked to play on the internet, trust me I am not bored, quite the contrary
03-31-16, 08:38 PM
#54
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People have a hard time believing you because it sounds so strange.
If Lexus denied warranty claim have you inquired with your insurance? Fire damage is usually covered. However you might have to pay a deductible.
I hope it works out for you.
If Lexus denied warranty claim have you inquired with your insurance? Fire damage is usually covered. However you might have to pay a deductible.
I hope it works out for you.
03-31-16, 09:12 PM
#55
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Trust me I agree!!
My insurance is not wanting to replace anything but the seat material. ugh..they don't cover mechanical failures..which I understand,,but their estimate was really low..so I am kind of stuck, I have to get this fixed right, this is a lease vehicle and I will be turning it in in a year...and the usaa adjustor didn't reference lexus specific parts..i have some seamstress piece together the leather...between lexus and at&t they are becoming my full time job..i signed up for at&t with directtv in december and they still don't have the billing correct...I don't understand why they wouldn't just cover it as a warranty issue and be done with it. I believe they will probably say that they couldn't replicate the problem..but I won't know until I get the infamous letter. I even posted on Lexus Facebook, but it disappears.
My insurance is not wanting to replace anything but the seat material. ugh..they don't cover mechanical failures..which I understand,,but their estimate was really low..so I am kind of stuck, I have to get this fixed right, this is a lease vehicle and I will be turning it in in a year...and the usaa adjustor didn't reference lexus specific parts..i have some seamstress piece together the leather...between lexus and at&t they are becoming my full time job..i signed up for at&t with directtv in december and they still don't have the billing correct...I don't understand why they wouldn't just cover it as a warranty issue and be done with it. I believe they will probably say that they couldn't replicate the problem..but I won't know until I get the infamous letter. I even posted on Lexus Facebook, but it disappears.
03-31-16, 09:22 PM
#56
Racer
yea right, trolling..thats why i have wasted my time since july2015..i don't have to prove anything to you guys, just asking for help, and lexus didn't need pictures, they sent an inspector to the dealership and then denied the claim, i purchased a new car to have no headaches with any unforeseen expenses with repairs, i had previously tried used cars and would end up paying more to fix them. Lexus customer service wouldn't have a case number and a response if this was just someone who liked to play on the internet, trust me I am not bored, quite the contrary
I think you either you post up better pics or rest your case pal.
If you want help, stop posting half of the picture and deliberate cut offs of the pics.
post the picture of the ENTIRE back seat and all or no one here believes you.
I think you put something on the seat, left the warmer on, and it burnt up. No other explanation for it!
04-01-16, 03:40 AM
#57
I think you either you post up better pics or rest your case pal.
If you want help, stop posting half of the picture and deliberate cut offs of the pics.
post the picture of the ENTIRE back seat and all or no one here believes you.
I think you put something on the seat, left the warmer on, and it burnt up. No other explanation for it!
If you want help, stop posting half of the picture and deliberate cut offs of the pics.
post the picture of the ENTIRE back seat and all or no one here believes you.
I think you put something on the seat, left the warmer on, and it burnt up. No other explanation for it!
It would be quite easy for a dealer to look at the seat and see if the fire originated at the heating element or from something on top of the seat. What is strange to me is that neither the dealer or Lexus has told him what they believe or don't believe caused it.
04-01-16, 06:37 AM
#58
Lexus Test Driver
I'm going on record as not agreeing with you. He has gone out of his way to send a couple of us detailed explanations via PM because the forum was delaying his posts. Sure, the picture wasn't great, but so what?
It would be quite easy for a dealer to look at the seat and see if the fire originated at the heating element or from something on top of the seat. What is strange to me is that neither the dealer or Lexus has told him what they believe or don't believe caused it.
It would be quite easy for a dealer to look at the seat and see if the fire originated at the heating element or from something on top of the seat. What is strange to me is that neither the dealer or Lexus has told him what they believe or don't believe caused it.
This makes no sense because I am pretty sure that if the OP was paying for the repair himself from the beginning, Lexus would not only have taken his money, but they would have explained what they felt caused the problem.
By being so secretive because a claim was filed, Lexus gives me the impression that they are trying to hide something, and or protect themselves.
Good Luck OP and more importantly get well soon..
04-01-16, 07:09 AM
#59
Lead Lap
OP posted, what appears to be a serious issue, with a GX...in the GX forum. I, and everyone here, want to know what is going on. If my back seat just randomly burns up, that's BAD. I have a 6yr old and her car seat is in the back seat. I sure as hell don't want to have to worry about a fire starting and burning/injuring my child.
Jesus Christ.
Jesus Christ.