Lexus Dealer called, new dashboard is in to replace cracked GX470 dash, tips for you
I just got a voicemail left by my local dealer JM Lexus, telling me that my free cracked dashboard replacement part has arrived! This is very exciting news since I originally got my letter from Lexus corporate back in December of last year informing us about the warranty enhancement.
My appointment is 9 AM tomorrow morning finally, and they are giving us a loaner vehicle too.
You might recall I posted a few months ago our blog article about the latest roll out schedule from Toyota and Lexus as to which models are being done when:
And if you have not already gotten on the list for your cracked dashboard warranty at your local Lexus dealer, you need to get on it ASAP.
For that you need to read our other article "Update with Tips on Toyota, Lexus Cracked Dash Warranty Repair"
with everything you need to know to get your dashboard repaired, and to make sure you're on the list here:
They took a picture, ordered the dash, only took a couple of weeks. They took longer than one day and had to keep it overnight.
I drive a 2014 es350 loaner, the rear seat has more legroom than the gx, but the ride was very rough.
I don't see any noise or issues.. the previous passenger put adhesives, carried lumber or put their shoes gouging the dash so you can say I am quite happy with a new one.
The SA told me they have only seen a small percentage of gx/rx overall with cracked dash
Kamlung, The dealer gave me a 2015 RX 350 loaner, and I actually thought the drive was quite smooth. This car was built in January of this year.
I enclosed a photo of it here. In my case, they already had the dashboard part in house before they called me, I don't know why for some people their dealers are having them come in and photograph the dash first then you have to wait.
In my case we got on the list at our local dealer in the last week of June, and they did everything by our VIN#, and placed us on the list to order the part. So they were able to just to get our dashboard part in ahead of time without all the nonsense and time wasting because they know our VIN#.
I've always been quite happy with how they do things at JM Lexus, they have a very large and impressive facility, processing literally hundreds of cars a day.
BTW, for my blog post that I am preparing for this whole process, I want to hear from any of you about how smooth your process was, and whether or not the dealer gave you a loaner, so please let me know.
Jeff Ostroff, CarBuyingTips.com
I am pretty sure you will get some kind of loaner. lexus corporate is paying all expenses.
I didn't do the Letter thing, I asked my dealer shortly after I bought the car used and thats what they did. I am not complaining.
I also had them put in a new glass for the speedometer. Which the previous owner tarnished with a scrotch brite or something. That part I had to pay labor, but it was kind of while they are at it kind of thing. You could DIY that part.
By the way, here is a BEFORE and After photo I made showing what my Lexus GX470 dashboard looked like it looks so sweet now!
I believe you have to be logged into your user account here on Club Lexus for this photo to show up below:
Also, I wrote a useful blog article for you on how to make sure everything goes smoothly with your dashboard repair at the dealer, from getting your car approved for repair, getting on the dealer's will call listt, to saving time, and items you need to have in order to make this go smoothly for you here:
Hopefully this can help some of you since I have already seen the light and emerged victoriously on the other side of the tunnel of darkness! the best part of all this is now my SUV just went from 100% unsalable, to having a decent market value, because the dash is in brand new pristine condition. What a roller coaster ride this was.
Jeff Ostroff, CarBuyingTips.com